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H
Rating: 5 out of 5
Very good quality products
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
The sheep's cheese is a wonder!!!
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M
Rating: 5 out of 5
Ras
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J
Rating: 5 out of 5
Fast service and delivery High quality products that we order regularly
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C
Rating: 5 out of 5
We simply love it! Thank you
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S
Rating: 5 out of 5
Perfect, as usual.
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S
Rating: 5 out of 5
Very good products and fast delivery
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E
Rating: 1 out of 5
Chronofresh delivery deadline not met, following a complaint, the sales department committed to making a gesture. Awaiting response to date.
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Response from Maison Agour
Mrs. Sabatou,
We completely understand your disappointment regarding the delivery time and we are sincerely sorry for it.
To date, we unfortunately have not received any complaint registered in your name.
In order to assist you quickly and carry out the agreed commercial gesture, we invite you to directly contact our after-sales service at the following address: [email protected]
Our team remains at your complete disposal to resolve this situation as soon as possible.
Best regards,
Maison Agour Etxea
We completely understand your disappointment regarding the delivery time and we are sincerely sorry for it.
To date, we unfortunately have not received any complaint registered in your name.
In order to assist you quickly and carry out the agreed commercial gesture, we invite you to directly contact our after-sales service at the following address: [email protected]
Our team remains at your complete disposal to resolve this situation as soon as possible.
Best regards,
Maison Agour Etxea
C
Rating: 5 out of 5
Thank you, Agour
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S
Rating: 5 out of 5
Incredible cheeses! I really recommend this place
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L
Rating: 5 out of 5
Very good products and fast delivery. Thank you very much
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N
Rating: 5 out of 5
Delivery problem, request a delivery in the afternoon (because we are at work in the morning), not respected by the chronofrech company despite the requested changes
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L
Rating: 5 out of 5
good reception, and good products, very satisfied
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D
Rating: 5 out of 5
Happy to be back..
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G
Rating: 5 out of 5
First order, and very satisfied with the cheese which is delicious but also with the care taken in the shipping. 5 well-deserved stars.
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C
Rating: 5 out of 5
Perfect products, I have already recommended the house to several friends
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C
Rating: 5 out of 5
Hello, Very good products. I have been buying Ossau-Iraty sheep cheese aged reserve for a few years. I am always delighted.
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F
Rating: 5 out of 5
Exceptional products in impeccable packaging. They keep without any problem.
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J
Rating: 5 out of 5
We were very satisfied with our order, the cheese is always excellent, the delivery was very fast. I did not request a cold pack to accompany the cheese delivery and I thank very much the person who put the cold bags for free to preserve the cheese.
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M
Rating: 5 out of 5
Perfect and especially delicious
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F
Rating: 5 out of 5
top ! fast ! and excellent products
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P
Rating: 1 out of 5
Basque cakes were present on your site, and I was disappointed to learn that you had removed their availability after my order.
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Response from Maison Agour
Mr. Milox,
Thank you for your message and for your interest in our Basque cakes.
Indeed, our production is entirely artisanal and local, which allows us to guarantee the best quality and the authentic taste of our products.
However, this sometimes implies limited stock availability.
The out-of-stock situation you noticed is temporary.
We are currently conducting the last tastings before relaunching this reference, and we hope to have it back online before the end-of-year holidays.
Thank you for your understanding and loyalty.
Best regards,
Maison Agour Etxea
Thank you for your message and for your interest in our Basque cakes.
Indeed, our production is entirely artisanal and local, which allows us to guarantee the best quality and the authentic taste of our products.
However, this sometimes implies limited stock availability.
The out-of-stock situation you noticed is temporary.
We are currently conducting the last tastings before relaunching this reference, and we hope to have it back online before the end-of-year holidays.
Thank you for your understanding and loyalty.
Best regards,
Maison Agour Etxea
P
Rating: 5 out of 5
Excellent products Good service
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G
Rating: 5 out of 5
Excellent Ossau-Iraty cheese!!! Bayonne ham and belly too! Bravo and thank you
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B
Rating: 5 out of 5
very good
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D
Rating: 5 out of 5
I do not want to give an opinion because I refuse to have my identity published. So if you do not have a solution, do not publish this note, please ignore everything. Thank you for your understanding.
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C
Rating: 5 out of 5
Nickel
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A
Rating: 5 out of 5
Very good products
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D
Rating: 5 out of 5
High quality products shipped very quickly from Héllette to Spain. Everything perfect!
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Response from Maison Agour
Mr. Bembibre:
We greatly appreciate your positive comment. We are glad to know that you are satisfied with the quality of our products and the speed of delivery from Héllette to Spain.
We will be happy to serve you again very soon!
Sincerely,
L'Atelier du Chocolat
We greatly appreciate your positive comment. We are glad to know that you are satisfied with the quality of our products and the speed of delivery from Héllette to Spain.
We will be happy to serve you again very soon!
Sincerely,
L'Atelier du Chocolat
M
Rating: 5 out of 5
Very good products of excellent quality. Highly recommended. Very serious company both for the preparation of packages and delivery. I am really very satisfied.
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A
Rating: 5 out of 5
Excellent Basque cheeses, perfectly aged and delivered in the best conditions.
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C
Rating: 5 out of 5
Superb, as usual.
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Y
Rating: 5 out of 5
Hello, your cheeses are excellent.
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P
Rating: 5 out of 5
Perfect. I will order again!
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J
Rating: 1 out of 5
Great. 5 stars
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Response from Maison Agour
Mr. Marchetti,
We warmly thank you for your enthusiastic feedback!
It is a real pleasure to know that our products have delighted you.
We place great importance on the quality and authenticity of our cheeses, and your satisfaction encourages us to continue on this path.
We look forward to introducing you to other specialties from Maison Agour Etxea during your next tastings.
Best regards,
The online shop team
We warmly thank you for your enthusiastic feedback!
It is a real pleasure to know that our products have delighted you.
We place great importance on the quality and authenticity of our cheeses, and your satisfaction encourages us to continue on this path.
We look forward to introducing you to other specialties from Maison Agour Etxea during your next tastings.
Best regards,
The online shop team
X
Rating: 5 out of 5
The 2 cheeses are in the cellar to continue their aging....
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S
Rating: 1 out of 5
I called and sent an email to Agour to report that the cheeses arrived in a pitiful state and therefore inedible. No response to date which is still a lack of respect. Honestly very disappointed because my previous purchases went smoothly without any problems. I am now hesitant to reorder even though I am of Basque Spanish origin, had a wife, and have a Basque son. Too bad....
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Response from Maison Agour
Mr. Casez,
Thank you for your feedback.
We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.
Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]
For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.
These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.
Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.
We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.
Awaiting your response,
Best regards,
The Maison Agour Etxea team
Thank you for your feedback.
We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.
Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]
For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.
These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.
Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.
We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.
Awaiting your response,
Best regards,
The Maison Agour Etxea team
S
Rating: 5 out of 5
Cheeses of the highest quality. Very good. The delivery was on time, although they need to take care of the cold chain. Other than that, everything perfect. I will repeat the purchase with this company.
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Response from Maison Agour
Dear Mr. Mendez Gonzalez,
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
L
Rating: 5 out of 5
Everything perfect
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