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I
Rating: 5 out of 5
Products delivered on time, and the quality is there!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 3 and 5 stars
Reset filtersS
Rating: 5 out of 5
good value for money
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E
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Always good merchandise at Agour, the little smoked raw milk tomettes, and the charcuterie. It's the bomb!
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T
Rating: 5 out of 5
Excellent products and fast shipping
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C
Rating: 5 out of 5
Delivery always so fast ..... and delicious cheese Thank you
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A
Rating: 5 out of 5
Exceptional in everything, the product, the cheese deserves to be the best in the world for a third time
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C
Rating: 5 out of 5
Received according to your information and in perfect condition.
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Response from Maison Agour
Mr. Nieves,
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
G
Rating: 5 out of 5
Excellence of products and careful delivery. I will return sooner or later as a fan to place a new order. THANK YOU
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L
Rating: 1 out of 5
It didn't come in Seur Frío. Everything arrived thawed and the cheeses smelled strange. The transport company told me that anything coming beyond the Pyrenees is not treated as cold. Talk to them.
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Response from Maison Agour
Mr. Santos,
We appreciate your trust.
We sincerely apologize for the inconvenience caused when receiving your order.
Your package was delivered within the expected timeframe for Spain through our provider DPD.
As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.
Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.
Although it is rare, sometimes our products are affected by these conditions.
That is why we clearly indicate that these shipments are not refrigerated.
As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.
In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]
After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.
We apologize for the inconvenience caused.
Sincerely,
Maison Agour Etxea
We appreciate your trust.
We sincerely apologize for the inconvenience caused when receiving your order.
Your package was delivered within the expected timeframe for Spain through our provider DPD.
As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.
Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.
Although it is rare, sometimes our products are affected by these conditions.
That is why we clearly indicate that these shipments are not refrigerated.
As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.
In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]
After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.
We apologize for the inconvenience caused.
Sincerely,
Maison Agour Etxea
I
Rating: 5 out of 5
Everything is great, the order was served quickly and the quality of the product is excellent.
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Response from Maison Agour
Mr. López Almenar,
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
T
Rating: 5 out of 5
Always excellent I share with friends Thank you
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J
Rating: 5 out of 5
Fast delivery and very well packaged products. Excellent products
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M
Rating: 5 out of 5
perfect delivery and products are as usual
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N
Rating: 5 out of 5
Dream cheeses that arrive 2 to 3 days after the order. Impeccable service. Thank you!!!
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J
Rating: 5 out of 5
Perfect.
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H
Rating: 5 out of 5
Very good wine and very fast delivery. I will gladly order again.
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S
Rating: 3 out of 5
I ordered 3 cheeses: 2 sheep and 1 cow - It was hot when I picked up my package which was well preserved at the relay. When I opened it, the vacuum packaging was not airtight (failed pressure) and the cheeses were oozing a lot... The Ossau-Iraty, which is a hard cheese, was completely soft. I put everything in the fridge as soon as I got home, but I admit that the cow's milk cheese had a lot of trouble regaining consistency.
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Response from Maison Agour
Mrs. Galiana,
We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.
As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].
Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.
With our renewed apologies for the inconvenience caused,
Maison Agour Etxea
We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.
As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].
Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.
With our renewed apologies for the inconvenience caused,
Maison Agour Etxea
M
Rating: 5 out of 5
Very well
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N
Rating: 5 out of 5
Delivery made in the best time and perfect packaging principles.
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M
Rating: 5 out of 5
Exceptional products delivered fresh perfect
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D
Rating: 5 out of 5
Effective. Very good. Excellent customer relations. Conquered.
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J
Rating: 5 out of 5
On the AGOUR house I have nothing to say, however, having requested a chronofresh and being delivered on Friday with a pickup on Monday evening is not normal! And this is what will hold me back from ordering! Regards
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C
Rating: 5 out of 5
As usual, Fresh and Natural and Excellent products! Thank you Agur
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G
Rating: 5 out of 5
I received what I ordered, I am satisfied with the quality of the products
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M
Rating: 5 out of 5
perfect!
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C
Rating: 5 out of 5
Perfect, I love it
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M
Rating: 5 out of 5
It's one of my favorites from the Basque Country, I recommend it
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H
Rating: 5 out of 5
Schnelle Lieferung und gute Qualität der Ware. Ich werde gerne wieder bestellen.
Response from Maison Agour
Sehr geehrte Damen und Herren,
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea
P
Rating: 5 out of 5
Very good cheese, fast delivery
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A
Rating: 5 out of 5
Still very satisfied, with the taste of the sheep cheese aged for a long time and especially with the packaging, the cheese is really very well packaged and protected from the environment, especially in this heat. Thank you very much for your products and see you on the next order.
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S
Rating: 5 out of 5
Quick and good
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F
Rating: 5 out of 5
On-time delivery delicious product!
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J
Rating: 5 out of 5
Effective, deadlines respected and friendliness
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C
Rating: 5 out of 5
Always excellent, as usual, including transport and delivery. Thank you.
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R
Rating: 5 out of 5
Hello, I rediscovered the taste of good cheeses when I was a soldier in BAYONNE. By the way, I gave your website to several people. Keep enchanting us with your cheeses, thank you.
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Y
Rating: 5 out of 5
Hello, I am satisfied with my order as usual.
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V
Rating: 5 out of 5
This cheese lives up to its reputation, it's a delight, thank you very much
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M
Rating: 5 out of 5
excellent cheese, fast shipping and in good condition
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