Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Unfortunately, not finding this delicious cheese in supermarkets around Toulouse and not wanting to switch to the competing cheese of the same shape that is found everywhere but is too salty, we turned to online ordering. The cheese is indeed more expensive to buy than in supermarkets but we were very pleasantly surprised by the quality of the packaging, the very fast shipping, and cheeses that can be consumed with a shelf life of two months that we never had in supermarkets. From now on, we will order directly from the producer.
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Michèle J.
Rating: 5 out of 5
following a purchase from 21/12/2024
Hello, very happy we had a great time.
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Anne-Marie F.
Rating: 5 out of 5
following a purchase from 11/12/2024
It was a gift for my daughters.
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Franck C.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very well-designed site, you can find all the products with a very complete description and useful advice. An excellent range of products and particularly concerning us, the Ossau Iraty. The best we have been able to taste. A marvel for the taste buds. Quick and careful shipping. Excellent in all areas. To discover and rediscover for the greatest pleasure.
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Martine P.
Rating: 5 out of 5
following a purchase from 17/12/2024
Excellent products to consume without moderation!! Thank you.
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Elisabeth M.
Rating: 5 out of 5
following a purchase from 05/12/2024
Wonderful.
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Alexianne E.
Rating: 5 out of 5
following a purchase from 10/12/2024
The products are delicious... appreciated by the person to whom they were offered.
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CORINNE B.
Rating: 5 out of 5
following a purchase from 09/12/2024
I ordered an Agour product for Christmas that I unfortunately could not pick up at the relay point. The Agour house made an express delivery and I received my package on time. I thank them for their seriousness. I am also very satisfied with the quality of the ham. I recommend!
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Anne-Marie F.
Rating: 5 out of 5
following a purchase from 11/12/2024
It was for my daughters' Christmas!!!
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Mercedes C.
Rating: 5 out of 5
following a purchase from 18/12/2024
Excellent products to always keep in mind. Very satisfied.
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Eric J.
Rating: 5 out of 5
following a purchase from 02/12/2024
Easy ordering and delivery. Good information on the arrival of the order.
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SYLVIE P.
Rating: 5 out of 5
following a purchase from 18/12/2024
The delivery was quick, the order is simple on the site, I recommend this site, I will order cheese and charcuterie again.
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Didier F.
Rating: 5 out of 5
following a purchase from 07/12/2024
Very good products. Very pleasant customer service. I recommend.
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bruno L.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good.
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Nadine B.
Rating: 3 out of 5
following a purchase from 16/12/2024
Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
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Laëtitia R.
Rating: 5 out of 5
following a purchase from 05/12/2024
We had a great time, nothing to complain about, I think I will order soon.
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Pascal D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Hello, Exceptional quality of products, sometimes a bit expensive but really delicious. Impeccable delivery.
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DANGOUMAU C.
Rating: 5 out of 5
following a purchase from 16/12/2024
Excellent products
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jean christophe L.
Rating: 5 out of 5
following a purchase from 04/12/2024
the site is great and your customer service is too
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Agata Ida D.
Rating: 5 out of 5
following a purchase from 05/12/2024
perfect
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Sandrine I.
Rating: 5 out of 5
following a purchase from 15/12/2024
Super happy with our order, the Pimençon is so good as well as all your products, we will recommend for sure! Happy
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Francis D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Compliant and fast
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CHRISTIAN V.
Rating: 5 out of 5
following a purchase from 02/12/2024
easy navigation
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Sylvain O.
Rating: 5 out of 5
following a purchase from 14/12/2024
Perfect timing and content!
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Thierry V.
Rating: 5 out of 5
following a purchase from 14/12/2024
Serious company and excellent product
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MARIE-CAROLINE P.
Rating: 5 out of 5
following a purchase from 14/12/2024
excellent products, fast delivery and very well packaged! I highly recommend!!
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JALAL E.
Rating: 5 out of 5
following a purchase from 01/12/2024
Very very good product I validate
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GINETTE H.
Rating: 5 out of 5
following a purchase from 12/12/2024
everything is very good including communication
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Nadine L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Excellent I will recommend, plus fast and careful delivery.
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YANNICK L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very good
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Laure C.
Rating: 5 out of 5
following a purchase from 07/12/2024
Order received quickly, products are well protected for transport.
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Nathalie B.
Rating: 5 out of 5
following a purchase from 12/12/2024
An impeccable service, perfect quality for delivery, products well packaged. I recommend. See you soon for a new order.
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Marie P.
Rating: 5 out of 5
following a purchase from 01/12/2024
Excellent products (cheeses), order received quickly
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Cathy P.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast delivery and well-packaged order
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laetitia R.
Rating: 5 out of 5
following a purchase from 11/12/2024
Satisfaction. Careful and fast delivery. The recipient was delighted. Thank you
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Bruno S.
Rating: 5 out of 5
following a purchase from 01/12/2024
Customer service is superb, a little issue on the site, one call and everything is resolved. It's great. I recommend especially the products which are perfect and very good. Looking forward to it. In any case, I wish you all a happy holiday season. Bruno
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veronique P.
Rating: 5 out of 5
following a purchase from 10/12/2024
Fast delivery, very good products excellent
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Philippe M.
Rating: 5 out of 5
following a purchase from 30/11/2024
Order well packaged and delivered respecting the customer's request for postponement. Perfect.
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PIERRE F.
Rating: 1 out of 5
following a purchase from 09/12/2024
still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.
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Response from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
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SYLVAIN C.
Rating: 5 out of 5
following a purchase from 30/11/2024
I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.
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