English 
S
Rating: 5 out of 5
Fast delivery within 24 hours. I had selected the excellent sheep. With a discount code, it's really worth it. I am satisfied.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Excellent product !!
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P
Rating: 3 out of 5
Some products arrived in crumbs
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Response from Maison Agour
Mr. Noel,
We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer.
In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation.
We invite you to write to us at [email protected] specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only.
Best regards,
Maison Agour Etxea
We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer.
In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation.
We invite you to write to us at [email protected] specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only.
Best regards,
Maison Agour Etxea
S
Rating: 5 out of 5
I am very satisfied with my purchase it was very good
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M
Rating: 5 out of 5
Very good products.
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F
Rating: 5 out of 5
very good product fast shipping
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A
Rating: 1 out of 5
Unfortunately very dissatisfied and impossible to reach you by phone and I left several messages
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Response from Maison Agour
Mrs. Musolesi,
We are sincerely sorry for your dissatisfaction and for the difficulties encountered in reaching us by phone.
This situation does not correspond to the level of service we wish to offer.
In order for us to quickly address your case and provide you with a solution, we invite you to contact us by email at [email protected], specifying your name and your order number. We will get back to you as soon as possible.
Best regards,
Maison Agour Etxea
We are sincerely sorry for your dissatisfaction and for the difficulties encountered in reaching us by phone.
This situation does not correspond to the level of service we wish to offer.
In order for us to quickly address your case and provide you with a solution, we invite you to contact us by email at [email protected], specifying your name and your order number. We will get back to you as soon as possible.
Best regards,
Maison Agour Etxea
P
Rating: 5 out of 5
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J
Rating: 5 out of 5
Delicious and impeccable delivery. Thank you very much!
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G
Rating: 3 out of 5
Not convinced by the texture of sheep's cheese associated with Espelette pepper in puree.
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Response from Maison Agour
Mr. Nicolay,
We are sorry to learn that the combination and texture of our sheep's cheese with Espelette pepper in puree did not convince you.
This recipe has a very particular character, and we completely understand that it may not suit all tastes.
However, we thank you for taking the time to share your feelings, as your feedback helps us better understand our customers' expectations.
We remain at your disposal at [email protected] if you wish to specify further what you disliked (texture, intensity of the pepper, balance in the mouth), so that we can take it into account.
Best regards,
Maison Agour Etxea
We are sorry to learn that the combination and texture of our sheep's cheese with Espelette pepper in puree did not convince you.
This recipe has a very particular character, and we completely understand that it may not suit all tastes.
However, we thank you for taking the time to share your feelings, as your feedback helps us better understand our customers' expectations.
We remain at your disposal at [email protected] if you wish to specify further what you disliked (texture, intensity of the pepper, balance in the mouth), so that we can take it into account.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
3rd order. Quality products delivered on time. No issues.
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J
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Fast delivery Quality products a delight !!
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P
Rating: 5 out of 5
Nothing to say about the purchased products, the quality is there....what a taste, bravo! However, the delivery, what a mess.....The package that was supposed to be delivered in Sud Gironde, left Dax in the Landes and got lost for 3 days in Lezignan in the Aude, before returning to Sud Gironde....The journey therefore lasted 3 days, whereas it should have been done in a maximum of 2 hours from Dax....This caused a lot of stress and the fear that the package would not be delivered for Christmas.....
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Response from Maison Agour
Mr. Caleiro,
We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.
However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.
We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.
We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).
Best regards,
Maison Agour Etxea
We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.
However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.
We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.
We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Perfect delivery. We recommend Agour products
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I
Rating: 5 out of 5
Perfect, very professional site!
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C
Rating: 5 out of 5
I am very impressed by the quality of the products I have purchased.
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A
Rating: 5 out of 5
Excellent, no regrets. We were able to appreciate the quality. Very fast delivery and careful packaging. I recommend!
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A
Rating: 5 out of 5
Super and the sublime cheese
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T
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
very good products, perfect packaging and fast delivery. Long live the products from the Basque Country
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C
Rating: 5 out of 5
The products are excellent, ham and truffled cow and sheep tommettes.
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M
Rating: 5 out of 5
Super good
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C
Rating: 5 out of 5
VERY GOOD CHEESE !!
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J
Rating: 5 out of 5
Perfect as usual
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R
Rating: 5 out of 5
The products are excellent. I order regularly and am never disappointed. I highly recommend (I have actually given this address to several people around me) and have let them taste the various cheeses.
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A
Rating: 5 out of 5
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
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G
Rating: 5 out of 5
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
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I
Rating: 5 out of 5
Excellent experience both in web navigation for purchase and shipping: timing, presentation, and care of it.
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X
Rating: 5 out of 5
Very good products .. it would make you want to immigrate to the Basque Country
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C
Rating: 1 out of 5
The tommette is not great, plus 695g instead of the minimum 750g.
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Response from Maison Agour
Madame Marty,
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
A
Rating: 1 out of 5
Very good, I love sheep cheese.
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M
Rating: 5 out of 5
Delicious products. Caring and responsive after-sales service.
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V
Rating: 5 out of 5
Fast and compliant
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A
Rating: 5 out of 5
good products. we will recommend
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A
Rating: 5 out of 5
Very good quality, excellent! Fast delivery.
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A
Rating: 5 out of 5
Excellent as promised
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D
Rating: 5 out of 5
Delicious and fast delivery
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J
Rating: 5 out of 5
Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.
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F
Rating: 5 out of 5
As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!
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