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C
Rating: 5 out of 5
Delicious, a lot of taste
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
What a treat!!! Your cheese is extraordinary! I now regularly take 2, 1 for my daughter, 1 for me! Thank you!
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M
Rating: 5 out of 5
During our visit, we discovered your shop, you have very good products and we were not disappointed to have placed an order with you
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L
Rating: 5 out of 5
Delicious Ossau Iraty, soft and excellent sheep blue cheese and succulent Basque cake
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P
Rating: 5 out of 5
R.a.s.
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G
Rating: 5 out of 5
Excellent products.
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F
Rating: 5 out of 5
Small delivery problems (due to the delivery person,) Disappointed with the cakes
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N
Rating: 1 out of 5
I ordered 500g of medium-aged cheese. I received a piece of cheese, not aged, but beyond the consumption limit! Way too salty, with a thick rind, whose black color penetrated the cheese by almost a centimeter, with a nauseating smell that communicated to half of the cheese. After removing what was UNEDIBLE! I was left with about 250g that I could use as grated cheese to salt the pasta!!! This is disgraceful and contemptuous for the clientele. And very dishonest. Offloading unsellable goods in the store is simply theft! Here is my opinion
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Response from Maison Agour
Mrs. Aveque,
We are sincerely sorry to learn about your experience and understand your dissatisfaction.
We would like to clarify that all our cheeses are checked twice before shipping. Pieces showing a defect or inappropriate aging are systematically excluded from our shipments.
For online sales, we prioritize a rigorous selection of cheeses whose quality and condition are suitable for transport. Cheese being a living material, its evolution can vary, and in-store, it is indeed easier to explain its characteristics and aging to the customer.
If you believe you have received a product with an anomaly, we invite you to contact our customer service at the following address: [email protected]
In case of breakage, damage upon receipt, or quality issues, our team examines each situation carefully and offers appropriate compensation after analysis (photos required).
We also advise our customers to choose a carrier that allows for temperature-controlled shipping for our cheeses, such as Chronofresh.
We remain at your disposal to understand the situation precisely and provide an appropriate response.
Maison Agour Etxea
We are sincerely sorry to learn about your experience and understand your dissatisfaction.
We would like to clarify that all our cheeses are checked twice before shipping. Pieces showing a defect or inappropriate aging are systematically excluded from our shipments.
For online sales, we prioritize a rigorous selection of cheeses whose quality and condition are suitable for transport. Cheese being a living material, its evolution can vary, and in-store, it is indeed easier to explain its characteristics and aging to the customer.
If you believe you have received a product with an anomaly, we invite you to contact our customer service at the following address: [email protected]
In case of breakage, damage upon receipt, or quality issues, our team examines each situation carefully and offers appropriate compensation after analysis (photos required).
We also advise our customers to choose a carrier that allows for temperature-controlled shipping for our cheeses, such as Chronofresh.
We remain at your disposal to understand the situation precisely and provide an appropriate response.
Maison Agour Etxea
E
Rating: 5 out of 5
Good
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C
Rating: 5 out of 5
excellent
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C
Rating: 5 out of 5
Always great.
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G
Rating: 5 out of 5
Super
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M
Rating: 5 out of 5
very good products. I am never disappointed, I recommend to all food lovers.
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M
Rating: 5 out of 5
Very good product. Ordering is quick and clear.
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S
Rating: 5 out of 5
as usual perfect, nothing to say
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S
Rating: 5 out of 5
Excellent Quality Old Fashioned Cheese Made by Hand
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I
Rating: 5 out of 5
Everything was correct
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G
Rating: 5 out of 5
Excellent experience, I recommend without hesitation!
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B
Rating: 5 out of 5
The cheeses are to die for, I highly recommend. Fast delivery and perfect packaging.
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A
Rating: 5 out of 5
P&s still offered
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V
Rating: 5 out of 5
Great! I love it. Very happy
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L
Rating: 5 out of 5
Large selection, merchandise very well packaged for transport. Moreover, the purchased products are delicious. I will reorder.
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Y
Rating: 5 out of 5
Excellent, very happy
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J
Rating: 5 out of 5
A fast delivery in a careful package. An excellent cheese! We are having a blast.
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N
Rating: 5 out of 5
Delicious cheeses, fast delivery
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W
Rating: 5 out of 5
Hello very satisfied very good products have a nice day thank you
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J
Rating: 5 out of 5
Everything went very well, very very good product, perfect delivery, nothing but happiness, thank you very much.
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N
Rating: 5 out of 5
very good product; tasty as desired
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J
Rating: 5 out of 5
Excellent product
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S
Rating: 5 out of 5
Very good and your cheese was very popular
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N
Rating: 5 out of 5
I received this excellent cheese quickly
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J
Rating: 5 out of 5
Fast shipping. Particularly careful packaging. Delicious products. These are all criteria that reflect the business sense and customer care of Maison Agour. JS.
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T
Rating: 5 out of 5
Excellent and fast
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M
Rating: 5 out of 5
Yes, satisfied with my order. I recommend Maison Agour.
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F
Rating: 5 out of 5
Very satisfied with the quality and speed of delivery, having visited your premises a few months ago, I will place another order a little later. Thank you.
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Y
Rating: 5 out of 5
Hello, nothing to say
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S
Rating: 5 out of 5
It was a gift. The recipients are very happy.
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M
Rating: 5 out of 5
Excellent
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E
Rating: 5 out of 5
Package well received and excellent cheese.
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