Customer reviews of Maison Agour

We are sorry that this order did not meet your expectations. Our hams are artisanal and their aging can sometimes vary slightly in texture. Regarding the sausages, their weight is always indicated on the site, but we understand your remark. Please feel free to contact us if you have any questions. Best regards, The Agour team.

Hello, We are sorry that our communication was perceived as too insistent. We understand your point of view and we do not wish to inconvenience our customers in any way. If you wish, you can unsubscribe from our emails with one click via the link at the bottom of each message. We also take your feedback into account to improve our approach. We still hope that the products received have satisfied you. Best regards, The Agour team.

Hello, We are really sorry for these oversights, it is our mistake and we apologize. We have just immediately processed the refund for the missing products. Regarding the delivery delay, this is unfortunately due to the carrier and is beyond our control. That said, rest assured about the preservation of the cheeses: with the current temperatures and their vacuum packaging, they have not been at risk. Again, our sincere apologies for these inconveniences. We hope that despite this, you will enjoy your order. Best regards, The Agour team.

Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.

We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.

Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.

my order from December 5 was only

easy, efficient, compliant

Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.

Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.

Thank you for your feedback. Can you please specify what you did not like about the foie gras? This will allow us to pass on your comments to our supplier. As for the raw milk tommette, it is a cheese that keeps well. The rind can continue to develop naturally, which is normal for this type of product; just lightly rub it with a cloth or remove the surface bloom. This does not alter its quality at all; on the contrary, its aromas continue to develop. We remain at your disposal if you need storage advice.

Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!

Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!

We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.

We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.

Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.

Dear customer, Thank you for contacting us and we apologize for the inconvenience. Our customer service is available from Monday to Friday. Yesterday was a holiday, so we became aware of your email today. We confirm that we will send the 4 missing wedges of cheese tomorrow. We are very sorry for this error in your order and we appreciate your understanding. We will ensure that the rest of your order arrives as soon as possible. Best regards, Maison Agour.

Thank you for contacting us. We understand your concern regarding the delivery of your package. Indeed, your order was shipped on the 23rd and should have been delivered on the 24th or 25th. Someone from our team will contact you today to resolve this issue. We apologize for the inconvenience and thank you for your patience.

Thank you very much for your review and positive comments! We are delighted that you enjoyed our cheese and that our responsiveness was able to meet your expectations despite the delivery error. Regarding the price, we strive to offer high-quality products, which can sometimes influence the cost. We hope you will continue to enjoy our cheeses!

Thank you for taking the time to share your opinion on our almond tuiles. We are sorry to hear that they arrived in crumbs. Unfortunately, during transport, it can happen that fragile products like tuiles suffer some damage. We are glad that the last tuiles were good, but we understand your disappointment and are truly sorry.

Hello, We are very sorry to hear that you have encountered problems with your delivery. We tried to call you today, but it seems you were unable to answer. To resolve this situation, we offer you two options: either a full refund of your order or a new shipment of your package via Chronofresh to ensure fast delivery. Please let us know what works best for you, and once again, we apologize for the inconvenience. Best regards, The Agour team.

Thank you very much for your feedback. We are delighted to hear that you enjoyed the quality of our products! We apologize for the delivery delay with Chronofresh. This service is usually very reliable, but as you pointed out, unforeseen events can sometimes occur. That said, it is not normal that your order took 4 days to arrive. We will escalate this issue with our provider to understand what happened and prevent it from happening again. The advantage with Chronofresh is that even in case of delay, the products remain fresh. Given that you enjoyed our products, we hope you might consider adjusting your rating, as the delivery depends on our carrier and not on our direct service. Thank you again for your understanding, and we hope to see you again soon.

Thank you for your compliments on our products. We are sorry to hear about the problems you encountered with DPD and we sincerely apologize. After checking, it seems we did not receive your previous messages, which explains our lack of response. We understand your frustration and are escalating this issue to our transport provider to improve delivery quality. If you give us another chance, we will ensure that your experience meets your expectations.

We sincerely apologize for this situation. It seems that we did not receive your emails, and we completely understand your frustration. To resolve this quickly, someone from our team will contact you today to fix this issue and send you the correct item. Thank you for your patience and understanding.

Hello, Thank you for your feedback. We are sorry to hear that you were surprised by the shelf life of the tommette received. To clarify, this is a best before date (BBD) and not a use by date (UBD). The BBD indicates until when the product retains its optimal qualities, but the cheese remains perfectly consumable beyond this date. Best regards, The Agour team.

Hello, Thank you for your comment. We are glad to know that you liked the cheeses and that the delivery was made correctly. We understand your concern regarding the weight and size of the cheeses. We are working to offer options for smaller pieces and chunks, but due to high transportation costs, it is not always profitable for us to offer products below a certain weight. However, we assure you that we are considering ways to adjust our options to better meet our customers' needs. We would greatly appreciate it if you could reconsider the rating you gave us. Although we understand your point of view, a 3-star rating, given that the products and service have been satisfactory, does not fully reflect our intention to improve and provide the best possible experience. Thank you again for your suggestions and for your understanding. Regards, Agour.

Jam and chili jelly too sweet. It feels expensive for sugar. Disappointing cheese, not very tasty.

The order is very good. However, very bad rating for the delivery. Order delivered 10 km from my home when it was supposed to arrive at the relay point across from my house. Not practical at all when you are not driving.

I have ordered several times without issues, but the last order was disappointing; crushed basque cake that seemed to have been packed hot 'not great for presentation' and the sheep cheeses were no longer presentable as they were melted and crushed. The rest of the order was impeccable.

Very good products, with one downside; in some of the packages, the vacuum was poorly done with air inside.

Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.

Hello, Thank you for contacting us and sharing your experience. We are sorry to hear that your last order of Ossau-Iraty did not meet your satisfaction. Our cheeses, as you know, are living products with natural rinds that can sometimes show variations in appearance, particularly in terms of thickness. This is part of our commitment to producing high-quality cheeses without using artificial techniques. We have taken your comments and the photos you sent us into account. Upon review, it appears that the rind of your cheese was indeed thicker than usual. However, this variation is normal and does not affect the quality of the cheese. We understand that this may have surprised you, especially if you are used to receiving cheeses with a thinner rind. We would also like to emphasize that transport is indeed always a bit long in Spain, but it is in no way responsible for this thicker rind than usual and that the cheese was perfectly consumable. Best regards, The Maison Agour team.

Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.

Hello, Thank you for your message, and we fully understand your frustration regarding the delivery delay of your order. Due to logistical issues with the carriers and the public holidays in May, some of our orders unfortunately took longer than expected to arrive. We are sincerely sorry for this and completely understand your dissatisfaction. To remedy this situation and ensure that you receive your products in the best conditions, we have taken corrective measures. We have reshipped your order via Chronofresh, our premium delivery service, to guarantee you secure delivery. We hope this solution has brought you satisfaction and that you enjoyed our products. We thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly. Best regards, The Maison Agour team.

Hello, Thank you for your patience, and we fully understand your disappointment regarding the delay in delivery of your order. Due to the public holidays in May and the issues encountered with our carrier DPD, your order unfortunately took longer than expected to arrive. We sincerely apologize for this. To remedy this, we have decided to resend your package via Chronofresh to ensure that you receive your products in the best possible conditions. We hope you were able to receive and enjoy our charcuteries and that they fully satisfied you. We would be very grateful if you could update your review to share your complete experience, including the resolution we provided. Your feedback is very important to us and our future customers. Thank you again for your understanding and trust. Best regards, The Maison Agour team.

Hello, Thank you for your feedback, and we are delighted to hear that you enjoyed our cheeses. We would like to apologize for the delivery delay of your order. Due to public holidays and long weekends, our shipments have indeed been delayed in recent days. We sincerely regret this setback and assure you that this is an exceptional situation. We are doing everything we can to ensure that our usual delivery times are respected and that our products arrive at your home in the best possible conditions. We thank you for your understanding and hope to continue to satisfy you with our products in your future orders. Best regards, The Agour team.

Thank you for taking the time to leave us feedback on your experience. We are sincerely sorry that your last order did not fully satisfy you. At Maison Agour, we strive to provide our customers with an exceptional shopping experience with every order. Your feedback is valuable to us and allows us to continuously improve. If you wish, we would be happy to learn more about your experience to better understand the areas for improvement. Please feel free to contact us by email at [email protected]. We sincerely hope you will give us another chance to demonstrate our commitment to providing you with quality products and services. The Maison Agour team.