Customer reviews of Maison Agour

9,4 /10

Based on 2 045 published reviews

5 1 690 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 1 and 3 stars

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Acheteur Vérifié

Published on 14/02/2021 à 15h17 following a purchase from 13/12/2020

1 : I give an average rating because I received a different gourmet basket than the one I ordered.

Translated reviews

Response from Maison Agour Published on 16/02/2021

2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent

Acheteur Vérifié

Published on 14/02/2021 à 09h07 following a purchase from 09/01/2021

20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.

Translated reviews

Response from Maison Agour Published on 16/02/2021

21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent