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P
Rating: 5 out of 5
Very well protected and excellent cheese
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Arrived delicious products from origins and fresh and now very fast delivery
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V
Rating: 5 out of 5
Perfect quality of preservation despite the heatwave. A taste delight. The price is fair and justified but too high to renew often. Thank you very much for this good moment around this delicious cheese.
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J
Rating: 5 out of 5
Excellent products
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P
Rating: 5 out of 5
Perfect!
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G
Rating: 5 out of 5
Excellent cheese fast delivery
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M
Rating: 5 out of 5
The Tip Top set
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J
Rating: 1 out of 5
Excellent cheese. Do not hesitate to inform me by email if you have promotions. Thank you. Best regards, Janine Pomares
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Response from Maison Agour
Madame Pomares,
We warmly thank you for your feedback and are delighted that you appreciated the quality of our cheeses and specialties from the Basque Country.
We invite you to stay attentive to our communications by email so as not to miss our offers and news.
We look forward to introducing you to new flavors soon.
Best regards,
Maison Agour Etxea
We warmly thank you for your feedback and are delighted that you appreciated the quality of our cheeses and specialties from the Basque Country.
We invite you to stay attentive to our communications by email so as not to miss our offers and news.
We look forward to introducing you to new flavors soon.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
SUPER PROS
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C
Rating: 5 out of 5
Excellent quality.
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O
Rating: 5 out of 5
Perfect thank you
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C
Rating: 5 out of 5
Excellent cheeses. Fast delivery and perfect packaging
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É
Rating: 5 out of 5
Thank you, my order meets my expectations
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C
Rating: 5 out of 5
Still as good
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D
Rating: 1 out of 5
I was supposedly supposed to have black sloe jam in my package but nothing at all in the package. The code CPRUN20 was indeed on the delivery note.
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Response from Maison Agour
Mr. Lagorce,
We are delighted that you chose the products of Maison Agour Etxea for your order and regret that this experience was marred by the absence of your jam.
The black sloe jam from the Basque Country of 28 g is indeed offered for any order including a kilo of the same variety of cheese, as part of the concerned offer. If these conditions were met, it may unfortunately be an unintentional oversight during the preparation of your package.
We invite you to contact our after-sales service at the address [email protected] so that our team can verify your order and provide you with a solution as soon as possible.
We apologize for this small oversight, and we hope that the flavors of the Basque Country present in your package have still managed to delight you.
Maison Agour Etxea
We are delighted that you chose the products of Maison Agour Etxea for your order and regret that this experience was marred by the absence of your jam.
The black sloe jam from the Basque Country of 28 g is indeed offered for any order including a kilo of the same variety of cheese, as part of the concerned offer. If these conditions were met, it may unfortunately be an unintentional oversight during the preparation of your package.
We invite you to contact our after-sales service at the address [email protected] so that our team can verify your order and provide you with a solution as soon as possible.
We apologize for this small oversight, and we hope that the flavors of the Basque Country present in your package have still managed to delight you.
Maison Agour Etxea
A
Rating: 5 out of 5
Perfect, thank you
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C
Rating: 5 out of 5
Very satisfied
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T
Rating: 5 out of 5
Quick and efficient. Perfectly wrapped in the middle of a heatwave
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C
Rating: 5 out of 5
Well appreciated products.
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A
Rating: 5 out of 5
As usual, very good quality products with very fast delivery and still very fresh thanks to the cold packs
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R
Rating: 5 out of 5
Good service. Refrigerated shipping and fast delivery.
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N
Rating: 4 out of 5
The products are still just as good but no cheese paper or cooler as expected in the package
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Response from Maison Agour
Sir,
We thank you for your loyalty and are delighted that the quality of our products continues to satisfy you.
Isothermal packaging is used for shipments handled by Chronofresh. This service ensures compliance with the cold chain thanks to transport in a refrigerated vehicle, without interruption until delivery.
For shipments made by DPD in a non-refrigerated vehicle, we add three ice packs to maintain an appropriate temperature during transport, for a maximum duration of 48 hours. In the case of a drop-off at a Pickup point, we cannot guarantee the maintenance of this temperature until the package is picked up by the recipient.
That is why, for the most sensitive products, we recommend prioritizing delivery by Chronofresh.
Cheese paper is not provided when the cheese is vacuum packed. For any questions regarding your order, we invite you to contact our customer service at the address [email protected], attaching photos of the products and the package. Our team will be able to study your request with precision.
Best regards,
Maison Agour Etxea
We thank you for your loyalty and are delighted that the quality of our products continues to satisfy you.
Isothermal packaging is used for shipments handled by Chronofresh. This service ensures compliance with the cold chain thanks to transport in a refrigerated vehicle, without interruption until delivery.
For shipments made by DPD in a non-refrigerated vehicle, we add three ice packs to maintain an appropriate temperature during transport, for a maximum duration of 48 hours. In the case of a drop-off at a Pickup point, we cannot guarantee the maintenance of this temperature until the package is picked up by the recipient.
That is why, for the most sensitive products, we recommend prioritizing delivery by Chronofresh.
Cheese paper is not provided when the cheese is vacuum packed. For any questions regarding your order, we invite you to contact our customer service at the address [email protected], attaching photos of the products and the package. Our team will be able to study your request with precision.
Best regards,
Maison Agour Etxea
B
Rating: 5 out of 5
Very very good cheese
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T
Rating: 5 out of 5
Perfect thank you
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M
Rating: 5 out of 5
For my first order, satisfied with my cheeses received well packaged and in the best time.
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M
Rating: 5 out of 5
Hello my last order is excellent and very well wrapped and I thank you for your kindness, the pâté is a delight.
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B
Rating: 5 out of 5
My order was well packaged with refrigerant gels. However, the packaging was in crumpled cardboard and there was no mention of storage in a cool place. My parcel relay had space in the cold room.
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J
Rating: 5 out of 5
Very well packaged with cooler bag and vacuum-sealed cheese thank you
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M
Rating: 5 out of 5
excellent cheese, and very good ham, careful and fast shipping
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L
Rating: 5 out of 5
Excellent.
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V
Rating: 5 out of 5
EXCELLENT CHEESES
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L
Rating: 5 out of 5
Arrived quickly and very well packaged. Perfect insulating protection. We enjoyed it. The cheese is excellent. I recommend it. And I will order again.
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T
Rating: 5 out of 5
All good, although these heat waves have worried me about how long it took and that a quality product could spoil after spending a whole weekend in a box
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C
Rating: 5 out of 5
Excellent products
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C
Rating: 5 out of 5
Excellent products
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C
Rating: 5 out of 5
Impeccable packaging, perfect.
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N
Rating: 5 out of 5
Very good cheese
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M
Rating: 5 out of 5
very good products
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J
Rating: 5 out of 5
Very good cheese with a lot of flavor
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P
Rating: 1 out of 5
Hello, I am not satisfied at all, not with you but with your service provider. Indeed, the company DPD France has postponed the delivery four times and the Basque cakes arrived on July 11 while the expiration date was on the sixth... I sincerely hope that you will change service providers? Best regards
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Response from Maison Agour
Mr. Milox,
Following our telephone conversation, we confirm that your package has unfortunately been lost by the carrier.
Concerned about your satisfaction, we took the initiative to ship your order at our expense via Chronofresh to preserve the quality of the products during this period of high temperatures.
As agreed, we are proceeding today with a new reshipment of your order.
We once again apologize for this inconvenience beyond our control and thank you for your understanding.
Best regards,
Maison Agour Etxea
Following our telephone conversation, we confirm that your package has unfortunately been lost by the carrier.
Concerned about your satisfaction, we took the initiative to ship your order at our expense via Chronofresh to preserve the quality of the products during this period of high temperatures.
As agreed, we are proceeding today with a new reshipment of your order.
We once again apologize for this inconvenience beyond our control and thank you for your understanding.
Best regards,
Maison Agour Etxea