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J
Rating: 5 out of 5
Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Very good cheese, fast delivery in suitable packaging!
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C
Rating: 5 out of 5
Excellent service and delicious cheese
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M
Rating: 5 out of 5
Excellent
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G
Rating: 5 out of 5
Super good
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F
Rating: 5 out of 5
Perfect and excellent cheese
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P
Rating: 5 out of 5
Very well received
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C
Rating: 5 out of 5
Super order but delivery too long for my taste!
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D
Rating: 5 out of 5
Excellent products, authentic, (relatively) competitive.
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J
Rating: 5 out of 5
A product of excellence, a delight...!!. Highly recommended.
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E
Rating: 5 out of 5
Excellent cheese. Honored on our Christmas table. Thank you
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H
Rating: 5 out of 5
Excellent cheeses
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T
Rating: 5 out of 5
Very good but small problem is that it melted very quickly
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H
Rating: 5 out of 5
Satisfied
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L
Rating: 4 out of 5
Delivery deadline not respected
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Response from Maison Agour
Mr. Le Moël,
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Not disappointed with the delivery
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T
Rating: 5 out of 5
very satisfying :) !!
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H
Rating: 1 out of 5
Hello, nothing against you, just the delivery which was a nightmare. They told me I was delivered when I was not, after several calls to the delivery company who could not find my package. I received it after 1 week. Anyway, your product is good.
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Response from Maison Agour
Mr. Duverlie,
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
D
Rating: 5 out of 5
Very good products
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P
Rating: 5 out of 5
Everything is perfect. Packaging, delivery time, quality products. Top.
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P
Rating: 5 out of 5
Very good cheese, delivered quickly.
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V
Rating: 5 out of 5
Everything was perfect: - online store - delivery time - quality and flavor of the products I will recommend, and I invite those who read this to order. Happy holidays
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J
Rating: 5 out of 5
Delicious cheese always of good quality
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C
Rating: 5 out of 5
5 stars for the excellent cheese, but zero for the carrier CPD, it harms you, you should change.
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P
Rating: 1 out of 5
Your carrier DPD is an obvious hindrance to the development of your online sales, if I were you I would try another one that will deliver your orders on time! In any case, I will not order from you again as long as DPD is the one delivering.
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D
Rating: 5 out of 5
Fast delivery, perfect packaging, excellent products
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C
Rating: 4 out of 5
I am a bit disappointed with my last order regarding the goat cheese, it has no taste
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A
Rating: 5 out of 5
Excellent cheese, thank you
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P
Rating: 5 out of 5
Fast delivery and very good products. Never disappointed.
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M
Rating: 5 out of 5
Excellent cheeses. Without hesitation, I would recommend.
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L
Rating: 5 out of 5
Very good
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L
Rating: 4 out of 5
Very good product.
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R
Rating: 1 out of 5
Terrible, I am still waiting for my refund for my cooler, you never respond
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C
Rating: 5 out of 5
Hello, Product selection, Ease of ordering, quality of follow-up, quality of packaging, short deadlines and quality of products (blue sheep cheese, organic sheep cheese, chorizo, etc. ...) Great products Thank you
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D
Rating: 5 out of 5
Perfect customer service, high quality cheese, I recommend it one hundred percent
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A
Rating: 5 out of 5
Very good
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G
Rating: 1 out of 5
nothing to report shipment / tasting / perfect. I recommend and I will order again. "Lescinqsources.com" Garance Denaux
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P
Rating: 5 out of 5
Serious house!
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D
Rating: 5 out of 5
Impeccable I recommend this online store
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D
Rating: 5 out of 5
A great initiative for an exceptional cheese
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