Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 1, 4 and 5 stars

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Martine C.

Published on 11/10/2025 à 09h01 following a purchase from 28/09/2025

Very satisfied

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Jean Yves B.

Published on 11/10/2025 à 07h03 following a purchase from 29/09/2025

Order processed and delivered quickly with quality packaging. Good quality products that provide all the pleasure of Basque gastronomy

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HERVE G.

Published on 10/10/2025 à 20h10 following a purchase from 27/09/2025

Very good quality products

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Stéphane P.

Published on 10/10/2025 à 14h42 following a purchase from 25/09/2025

The sheep's cheese is a wonder!!!

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Marc G.

Published on 10/10/2025 à 11h16 following a purchase from 25/09/2025

Ras

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Jean-louis C.

Published on 10/10/2025 à 10h12 following a purchase from 27/09/2025

Fast service and delivery High quality products that we order regularly

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Chantal L.

Published on 10/10/2025 à 09h36 following a purchase from 25/09/2025

We simply love it! Thank you

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Sébastien S.

Published on 09/10/2025 à 11h02 following a purchase from 25/09/2025

Perfect, as usual.

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sylvain B.

Published on 06/10/2025 à 18h41 following a purchase from 24/09/2025

Very good products and fast delivery

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evelyne S.

Published on 06/10/2025 à 14h10 following a purchase from 26/09/2025

Chronofresh delivery deadline not met, following a complaint, the sales department committed to making a gesture. Awaiting response to date.

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Response from Maison Agour Published on 27/10/2025

Mrs. Sabatou,

We completely understand your disappointment regarding the delivery time and we are sincerely sorry for it.

To date, we unfortunately have not received any complaint registered in your name.

In order to assist you quickly and carry out the agreed commercial gesture, we invite you to directly contact our after-sales service at the following address: [email protected]

Our team remains at your complete disposal to resolve this situation as soon as possible.

Best regards,

Maison Agour Etxea

Cecile P.

Published on 05/10/2025 à 22h10 following a purchase from 25/09/2025

Thank you, Agour

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Stephane B.

Published on 04/10/2025 à 18h36 following a purchase from 23/09/2025

Incredible cheeses! I really recommend this place

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Laure L.

Published on 04/10/2025 à 05h25 following a purchase from 23/09/2025

Very good products and fast delivery. Thank you very much

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NATHALIE S.

Published on 03/10/2025 à 07h11 following a purchase from 22/09/2025

Delivery problem, request a delivery in the afternoon (because we are at work in the morning), not respected by the chronofrech company despite the requested changes

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Patricia L.

Published on 02/10/2025 à 16h12 following a purchase from 21/09/2025

Very good

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Response from Maison Agour Published on 27/10/2025

Mrs. Le floch,
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea

leontine H.

Published on 28/09/2025 à 09h28 following a purchase from 16/09/2025

good reception, and good products, very satisfied

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DIDIER A.

Published on 26/09/2025 à 15h56 following a purchase from 14/09/2025

Happy to be back..

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Gérard L.

Published on 23/09/2025 à 19h45 following a purchase from 10/09/2025

First order, and very satisfied with the cheese which is delicious but also with the care taken in the shipping. 5 well-deserved stars.

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Christian D.

Published on 22/09/2025 à 13h37 following a purchase from 10/09/2025

Perfect products, I have already recommended the house to several friends

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Carole L.

Published on 21/09/2025 à 22h19 following a purchase from 08/09/2025

Hello, Very good products. I have been buying Ossau-Iraty sheep cheese aged reserve for a few years. I am always delighted.

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Fabienne P.

Published on 21/09/2025 à 09h51 following a purchase from 08/09/2025

Exceptional products in impeccable packaging. They keep without any problem.

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jeannine I.

Published on 21/09/2025 à 05h52 following a purchase from 09/09/2025

We were very satisfied with our order, the cheese is always excellent, the delivery was very fast. I did not request a cold pack to accompany the cheese delivery and I thank very much the person who put the cold bags for free to preserve the cheese.

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Michele M.

Published on 20/09/2025 à 16h29 following a purchase from 09/09/2025

Perfect and especially delicious

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Franck V.

Published on 20/09/2025 à 11h40 following a purchase from 07/09/2025

top ! fast ! and excellent products

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Pierre M.

Published on 19/09/2025 à 16h45 following a purchase from 06/09/2025

Basque cakes were present on your site, and I was disappointed to learn that you had removed their availability after my order.

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Response from Maison Agour Published on 27/10/2025

Mr. Milox,
Thank you for your message and for your interest in our Basque cakes.
Indeed, our production is entirely artisanal and local, which allows us to guarantee the best quality and the authentic taste of our products.
However, this sometimes implies limited stock availability.
The out-of-stock situation you noticed is temporary.
We are currently conducting the last tastings before relaunching this reference, and we hope to have it back online before the end-of-year holidays.
Thank you for your understanding and loyalty.
Best regards,
Maison Agour Etxea

PHILIPPE S.

Published on 19/09/2025 à 11h26 following a purchase from 06/09/2025

Excellent products Good service

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Gérard F.

Published on 19/09/2025 à 10h02 following a purchase from 07/09/2025

Excellent Ossau-Iraty cheese!!! Bayonne ham and belly too! Bravo and thank you

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Bernard L.

Published on 16/09/2025 à 09h09 following a purchase from 04/09/2025

very good

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Daisy L.

Published on 14/09/2025 à 17h32 following a purchase from 26/08/2025

I do not want to give an opinion because I refuse to have my identity published. So if you do not have a solution, do not publish this note, please ignore everything. Thank you for your understanding.

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christine F.

Published on 14/09/2025 à 12h42 following a purchase from 02/09/2025

Nickel

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Arnaud S.

Published on 14/09/2025 à 09h59 following a purchase from 02/09/2025

Very good products

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Daniel B.

Published on 13/09/2025 à 06h41 following a purchase from 01/09/2025

High quality products shipped very quickly from Héllette to Spain. Everything perfect!

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Response from Maison Agour Published on 15/09/2025

Mr. Bembibre:
We greatly appreciate your positive comment. We are glad to know that you are satisfied with the quality of our products and the speed of delivery from Héllette to Spain.
We will be happy to serve you again very soon!
Sincerely,
L'Atelier du Chocolat

MARTINE S.

Published on 12/09/2025 à 10h06 following a purchase from 01/09/2025

Very good products of excellent quality. Highly recommended. Very serious company both for the preparation of packages and delivery. I am really very satisfied.

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Alain D.

Published on 11/09/2025 à 12h30 following a purchase from 22/08/2025

Excellent Basque cheeses, perfectly aged and delivered in the best conditions.

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Christian C.

Published on 11/09/2025 à 10h30 following a purchase from 27/08/2025

Superb, as usual.

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Yacine B.

Published on 05/09/2025 à 12h21 following a purchase from 22/08/2025

Hello, your cheeses are excellent.

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Pierre L.

Published on 05/09/2025 à 09h55 following a purchase from 24/08/2025

Perfect. I will order again!

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JEAN JACQUES M.

Published on 30/08/2025 à 11h01 following a purchase from 19/08/2025

Great. 5 stars

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Response from Maison Agour Published on 04/09/2025

Mr. Marchetti,
We warmly thank you for your enthusiastic feedback!
It is a real pleasure to know that our products have delighted you.
We place great importance on the quality and authenticity of our cheeses, and your satisfaction encourages us to continue on this path.
We look forward to introducing you to other specialties from Maison Agour Etxea during your next tastings.
Best regards,
The online shop team

xavier T.

Published on 30/08/2025 à 09h43 following a purchase from 18/08/2025

The 2 cheeses are in the cellar to continue their aging....

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Chantal P.

Published on 29/08/2025 à 06h19 following a purchase from 13/08/2025

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