Customer reviews of Maison Agour

Mr. Casez,

Thank you for your feedback.

We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.

Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]

For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.

These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.

Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.

We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.

Awaiting your response,

Best regards,

The Maison Agour Etxea team

Dear Mr. Mendez Gonzalez,
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea

Mr. Canard,

We sincerely thank you for your feedback and are delighted that your order arrived quickly.

Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.

However, we fully understand your concern and will make sure to pass this observation on to our carrier.

Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.

We look forward to delighting you again,

Best regards,

The Maison Agour Etxea team

Mr. Chadier,

Thank you for your review.

Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.

We look forward to delighting you again very soon!

Best regards,

The Maison Agour team

Mr. Nieves,
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea

Mr. Santos,

We appreciate your trust.

We sincerely apologize for the inconvenience caused when receiving your order.

Your package was delivered within the expected timeframe for Spain through our provider DPD.

As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.

Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.

Although it is rare, sometimes our products are affected by these conditions.

That is why we clearly indicate that these shipments are not refrigerated.

As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.

In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]

After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.

We apologize for the inconvenience caused.

Sincerely,

Maison Agour Etxea

Mr. López Almenar,
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea

Mr. Mayzaud,

Thank you for your trust and your feedback.

We are happy to know that our products have made you want to renew the experience.

We will be delighted to accompany you during your next tastings.

See you very soon for new gourmet discoveries.

Best regards,

Maison Agour Etxea

Sehr geehrte Damen und Herren,
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea