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C
Rating: 4 out of 5
Nothing to report, easy to use
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
Good
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J
Rating: 5 out of 5
Good but a bit too much follow-up
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N
Rating: 4 out of 5
Good site.
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S
Rating: 5 out of 5
Very clear site and very easy to access
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Y
Rating: 4 out of 5
The products are excellent, authentic, perfectly packaged, and the delivery times are quick. But the shipping cost is exorbitant: I will order again but not often... Too bad
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R
Rating: 5 out of 5
very satisfied with the overall quality of the products
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M
Rating: 5 out of 5
Everything was perfect! I will place an order again one day
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C
Rating: 5 out of 5
As usual, excellent cheeses and also cherry cake, so as usual, I recommend!
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J
Rating: 5 out of 5
Easy order, fast shipping, and good quality products received
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M
Rating: 5 out of 5
I am very happy and very satisfied with the excellence and quality of the products purchased from Maison Agour. I order regularly and enjoy every time. A very good house that I highly recommend to all food lovers.
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S
Rating: 5 out of 5
Very satisfied with my order, fast and careful shipping. Quality product.
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P
Rating: 4 out of 5
very good
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B
Rating: 5 out of 5
Very good.
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B
Rating: 5 out of 5
Superb in taste and flavors
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J
Rating: 1 out of 5
Prices are high but the products are very good. However, your transport provider DPD is AWFUL. And your customer service does not respond. So I will not order from AGOUR again.
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Response from Maison Agour
Thank you for your compliments on our products. We are sorry to hear about the problems you encountered with DPD and we sincerely apologize. After checking, it seems we did not receive your previous messages, which explains our lack of response. We understand your frustration and are escalating this issue to our transport provider to improve delivery quality. If you give us another chance, we will ensure that your experience meets your expectations.
J
Rating: 5 out of 5
perfect as always
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C
Rating: 5 out of 5
Thank you for your very good and best sales and for your refund on an order returned for not being able to be picked up at the relay point and have a good weekend. Best regards
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J
Rating: 5 out of 5
Everything is delicious....
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J
Rating: 5 out of 5
Very good cheese. Well packaged, arrives quickly.
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V
Rating: 5 out of 5
An efficient service and a very good product
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C
Rating: 5 out of 5
Perfect, as usual. Ch.Capdepon
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C
Rating: 5 out of 5
Still enjoying and soon again some of the best cheeses and some cured meats except for the truffled dry sausage and the whole tenderloin since too dry and narrow in size compared to the sliced one, but I continue to enjoy the whole copa and the ham and ventrèche in large pieces
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C
Rating: 5 out of 5
Excellent cheese the best
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D
Rating: 1 out of 5
package not received, your carrier is dishonest, I do not ask for any refund, but you have lost a customer!!!
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V
Rating: 5 out of 5
I love everything to eat
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L
Rating: 5 out of 5
Impeccable service. Phone exchange with a proposed solution following the unavailability of a product. I recommend.
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V
Rating: 5 out of 5
Excellent products.
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T
Rating: 5 out of 5
Fast shipping and delicious products
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C
Rating: 5 out of 5
Very well packaged and delivered quickly
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E
Rating: 5 out of 5
Everything is perfect
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G
Rating: 5 out of 5
Always excellent
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F
Rating: 5 out of 5
delicious products, easy to order.
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B
Rating: 1 out of 5
I received an item that I did not order and no response after sending an email to say that it was not the ordered item.
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Response from Maison Agour
We sincerely apologize for this situation. It seems that we did not receive your emails, and we completely understand your frustration. To resolve this quickly, someone from our team will contact you today to fix this issue and send you the correct item. Thank you for your patience and understanding.
G
Rating: 5 out of 5
Impeccable packaging and very good products
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G
Rating: 4 out of 5
The site could use more ergonomics and modernity, but the products are excellent and that's what we buy.
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C
Rating: 4 out of 5
Delivery arrived successfully and quickly. The only downside is that the cheese was not vacuum sealed, is that normal? Not having tasted it upon arrival, it stayed a few days in the refrigerator drawer and upon opening I noticed it had suffered. It remains very edible nonetheless.
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Response from Maison Agour
Thank you for your feedback and we are glad that the delivery went well. However, you are right, the cheese should indeed have been vacuum sealed, and we apologize for this oversight. That said, it is not a problem for this type of cheese. It continues to mature even without vacuum sealing, and it remains perfectly consumable. We are at your disposal for any further questions and thank you for your trust.
J
Rating: 5 out of 5
Everything was perfect
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J
Rating: 5 out of 5
Order received quickly, cheese (Etorki) excellent. (It's a change from supermarkets) I will place another order in some time and taste your products. Thank you.
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D
Rating: 5 out of 5
Order prepared and delivery perfect. Very good.
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