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R
Rating: 5 out of 5
Good service. Refrigerated shipping and fast delivery.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 4 and 5 stars
Reset filtersN
Rating: 4 out of 5
The products are still just as good but no cheese paper or cooler as expected in the package
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Response from Maison Agour
Sir,
We thank you for your loyalty and are delighted that the quality of our products continues to satisfy you.
Isothermal packaging is used for shipments handled by Chronofresh. This service ensures compliance with the cold chain thanks to transport in a refrigerated vehicle, without interruption until delivery.
For shipments made by DPD in a non-refrigerated vehicle, we add three ice packs to maintain an appropriate temperature during transport, for a maximum duration of 48 hours. In the case of a drop-off at a Pickup point, we cannot guarantee the maintenance of this temperature until the package is picked up by the recipient.
That is why, for the most sensitive products, we recommend prioritizing delivery by Chronofresh.
Cheese paper is not provided when the cheese is vacuum packed. For any questions regarding your order, we invite you to contact our customer service at the address [email protected], attaching photos of the products and the package. Our team will be able to study your request with precision.
Best regards,
Maison Agour Etxea
We thank you for your loyalty and are delighted that the quality of our products continues to satisfy you.
Isothermal packaging is used for shipments handled by Chronofresh. This service ensures compliance with the cold chain thanks to transport in a refrigerated vehicle, without interruption until delivery.
For shipments made by DPD in a non-refrigerated vehicle, we add three ice packs to maintain an appropriate temperature during transport, for a maximum duration of 48 hours. In the case of a drop-off at a Pickup point, we cannot guarantee the maintenance of this temperature until the package is picked up by the recipient.
That is why, for the most sensitive products, we recommend prioritizing delivery by Chronofresh.
Cheese paper is not provided when the cheese is vacuum packed. For any questions regarding your order, we invite you to contact our customer service at the address [email protected], attaching photos of the products and the package. Our team will be able to study your request with precision.
Best regards,
Maison Agour Etxea
B
Rating: 5 out of 5
Very very good cheese
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T
Rating: 5 out of 5
Perfect thank you
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M
Rating: 5 out of 5
For my first order, satisfied with my cheeses received well packaged and in the best time.
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M
Rating: 5 out of 5
Hello my last order is excellent and very well wrapped and I thank you for your kindness, the pâté is a delight.
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B
Rating: 5 out of 5
My order was well packaged with refrigerant gels. However, the packaging was in crumpled cardboard and there was no mention of storage in a cool place. My parcel relay had space in the cold room.
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J
Rating: 5 out of 5
Very well packaged with cooler bag and vacuum-sealed cheese thank you
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M
Rating: 5 out of 5
excellent cheese, and very good ham, careful and fast shipping
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L
Rating: 5 out of 5
Excellent.
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V
Rating: 5 out of 5
EXCELLENT CHEESES
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L
Rating: 5 out of 5
Arrived quickly and very well packaged. Perfect insulating protection. We enjoyed it. The cheese is excellent. I recommend it. And I will order again.
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T
Rating: 5 out of 5
All good, although these heat waves have worried me about how long it took and that a quality product could spoil after spending a whole weekend in a box
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C
Rating: 5 out of 5
Excellent products
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C
Rating: 5 out of 5
Excellent products
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C
Rating: 5 out of 5
Impeccable packaging, perfect.
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N
Rating: 5 out of 5
Very good cheese
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M
Rating: 5 out of 5
very good products
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J
Rating: 5 out of 5
Very good cheese with a lot of flavor
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P
Rating: 1 out of 5
Hello, I am not satisfied at all, not with you but with your service provider. Indeed, the company DPD France has postponed the delivery four times and the Basque cakes arrived on July 11 while the expiration date was on the sixth... I sincerely hope that you will change service providers? Best regards
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Response from Maison Agour
Mr. Milox,
Following our telephone conversation, we confirm that your package has unfortunately been lost by the carrier.
Concerned about your satisfaction, we took the initiative to ship your order at our expense via Chronofresh to preserve the quality of the products during this period of high temperatures.
As agreed, we are proceeding today with a new reshipment of your order.
We once again apologize for this inconvenience beyond our control and thank you for your understanding.
Best regards,
Maison Agour Etxea
Following our telephone conversation, we confirm that your package has unfortunately been lost by the carrier.
Concerned about your satisfaction, we took the initiative to ship your order at our expense via Chronofresh to preserve the quality of the products during this period of high temperatures.
As agreed, we are proceeding today with a new reshipment of your order.
We once again apologize for this inconvenience beyond our control and thank you for your understanding.
Best regards,
Maison Agour Etxea
B
Rating: 5 out of 5
Very satisfied with your site, the choice and quality of your products. Really very happy.
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M
Rating: 5 out of 5
Very good product..thank you
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J
Rating: 1 out of 5
Hello, I am a bit disappointed with the delivery time, you lost my order so you sent it to Korea, sorry I will look elsewhere
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Response from Maison Agour
Mr. Gazaillet,
Thank you for taking the time to share your feedback, and we sincerely apologize for this malfunction.
Your order did indeed experience a delay due to an error during its preparation. As soon as we identified the problem, we dispatched your package as quickly as possible. It was delivered on June 27.
We completely understand your disappointment and once again apologize. This incident remains exceptional, and we have increased our vigilance to ensure it does not happen again.
We still hope to have the opportunity to regain your trust with a future order and thank you for your welcome and understanding during our telephone exchanges.
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your feedback, and we sincerely apologize for this malfunction.
Your order did indeed experience a delay due to an error during its preparation. As soon as we identified the problem, we dispatched your package as quickly as possible. It was delivered on June 27.
We completely understand your disappointment and once again apologize. This incident remains exceptional, and we have increased our vigilance to ensure it does not happen again.
We still hope to have the opportunity to regain your trust with a future order and thank you for your welcome and understanding during our telephone exchanges.
Best regards,
Maison Agour Etxea
A
Rating: 5 out of 5
Fast delivery and good quality product. I will order again. Very good company.
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B
Rating: 5 out of 5
Thank you very much for sending me a new one. Perfectly packaged and in perfect condition
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G
Rating: 5 out of 5
Super product and excellent
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T
Rating: 5 out of 5
I love
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A
Rating: 5 out of 5
The carrier is not at the height of your house, but since I make allowances, and I love your products, I give you 5 stars
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É
Rating: 5 out of 5
excellent products great quality to redo
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A
Rating: 5 out of 5
Very good products, very satisfied to renew
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J
Rating: 5 out of 5
Perfect as usual!
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C
Rating: 1 out of 5
Shipments made on a Thursday. Transport on the weekend and delivery scheduled for Monday. However, during a heatwave, the transport delays the delivery by a day. Result: hot and melted cheeses, grease everywhere in the bags, the ham the same. If you are going to take the blame, you should never make deliveries on Thursdays and Fridays and especially reconsider your carrier (DPD): unreliable. I have nothing to say about the products, they are of quality. But never order on Thursday or Friday again.
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Response from Maison Agour
Mr. Coudreau,
Thank you for taking the time to share your experience, and we are sincerely sorry that your order was impacted by the extreme heat and delivery delay.
To meet the different needs of our customers, we offer several modes of transport. Only Chronofresh delivery guarantees transportation in refrigerated vehicles, ensuring compliance with the cold chain throughout transport.
Shipments via DPD benefit from insulated packaging with ice packs to protect the products. However, the trucks are not refrigerated. That is why, especially during heatwaves, we recommend prioritizing Chronofresh, despite its additional cost, to ensure delivery under optimal conditions.
In your situation, we invite you to contact our customer service at [email protected]. A compensation solution is planned for this type of incident, and our team will be happy to review your case as soon as possible.
We are pleased to hear that you appreciated the quality of our products and hope to have the opportunity to provide you with a fully satisfying experience on your next order.
Maison Agour Etxea
Thank you for taking the time to share your experience, and we are sincerely sorry that your order was impacted by the extreme heat and delivery delay.
To meet the different needs of our customers, we offer several modes of transport. Only Chronofresh delivery guarantees transportation in refrigerated vehicles, ensuring compliance with the cold chain throughout transport.
Shipments via DPD benefit from insulated packaging with ice packs to protect the products. However, the trucks are not refrigerated. That is why, especially during heatwaves, we recommend prioritizing Chronofresh, despite its additional cost, to ensure delivery under optimal conditions.
In your situation, we invite you to contact our customer service at [email protected]. A compensation solution is planned for this type of incident, and our team will be happy to review your case as soon as possible.
We are pleased to hear that you appreciated the quality of our products and hope to have the opportunity to provide you with a fully satisfying experience on your next order.
Maison Agour Etxea
H
Rating: 4 out of 5
very satisfied
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L
Rating: 5 out of 5
Very satisfied with the handling of the order and the quality of the cheeses received.
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H
Rating: 5 out of 5
Very quickly and good wine
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A
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Great! This cheese is delicious. LARGELY STARTED..SEE YOU SOON.
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J
Rating: 5 out of 5
Good delivery Good packaging
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B
Rating: 5 out of 5
Delivery as agreed and of course the quality of the products.
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D
Rating: 5 out of 5
Always perfect. Fresh products, well packaged. Fast delivery.
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