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Rating: 5 out of 5
Very satisfied with the products, the speed of shipping.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 4 and 5 stars
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Rating: 5 out of 5
Great, thank you!
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Rating: 4 out of 5
Good products obviously, too bad it wasn't indicated during the order that the expiration dates are very short! 15 days to a month is not pleasant for so many kilos of cheese and cold cuts... knowing this, we would have spread our purchases.
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Rating: 5 out of 5
2nd identical tomme (whole of course!), a delight!, semi-firm cheese, tasty and long in the mouth with a black cherry jam mmm... and again gold medal at the last competition 2021.... no comments!
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Rating: 5 out of 5
Clear
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A
Rating: 5 out of 5
very good merchandise and always on time
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A
Rating: 5 out of 5
easy to use, very complete in its range of products
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Rating: 4 out of 5
I received the package all torn with just simple tape around it. Apparently, it had been opened. Well, the ham was normal. Very good, we tasted it but disappointed with this delivery especially for food;
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Response from Maison Agour
Hello, I understand your disappointment. Unfortunately, despite all the care we take in preparing our packages, the carriers are quite careless and sometimes damage the packages to unacceptable levels. I am, however, glad that you received the complete package and especially enjoyed the product! Sincere apologies, Vincent
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Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
Very practical site to use
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A
Rating: 5 out of 5
product always good
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Rating: 5 out of 5
Very satisfied with my first order. I am eagerly awaiting the second!
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Rating: 5 out of 5
Fast, packaging OK, in short, great perseverance
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Rating: 5 out of 5
easy to navigate the site
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Rating: 5 out of 5
Very good product.
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Rating: 4 out of 5
I regret that the promo codes offered when giving feedback do not work on the next orders.
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Rating: 5 out of 5
Fast, serious and quality of the product and packaging
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Rating: 5 out of 5
Thank you for the quality of the products, the seriousness, the follow-up, Agour is a great company in the area, committed and civic-minded, my purchase is also a committed and civic-minded purchase to a company whose products are delicious and that lives in the land of shepherds and natives in respect of traditions...
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Rating: 5 out of 5
The delivery was a bit difficult but I was very satisfied with the phone reception, very kind staff and I finally received my package.
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Rating: 5 out of 5
The best of sheep
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Rating: 5 out of 5
Simple and quick. Very well packaged package
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Rating: 5 out of 5
hello serious and fast thank you
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Rating: 5 out of 5
Quick and readable order, I wait to see the quality of the products
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Rating: 5 out of 5
easy navigation on the site, order received in 1 week, very responsive customer service following contacts by emails/messages... and the main thing, the cheeses are excellent!!!
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Rating: 5 out of 5
Fast and quality products
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Rating: 5 out of 5
Always tempting products on the Agour site... this time I am tempted by the Basque pig serrano, simple-authentic-tasty... I will tell you after 'a winter of Cochonailles'!
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Rating: 5 out of 5
In line with what one can expect
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A
Rating: 5 out of 5
Fast delivery, quality products very well packaged.
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Rating: 5 out of 5
Local and quality products, a commercial service attentive to customers, to be taken as a model.
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Rating: 5 out of 5
Great! I received my order on time!
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Rating: 5 out of 5
SATISFIED CUSTOMER at AGOUR not disappointed. Very good impeccable service, careful and attentive, I recommend...
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A
Rating: 5 out of 5
Very good product, quality
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A
Rating: 5 out of 5
Top notch
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A
Rating: 5 out of 5
We received our package in Belgium, and we are not disappointed. The service on messenger was quick and impeccable, the site is easy. The delivery may have taken a bit longer (Belgium and weekend), but the products arrived fresh and in a nice package. As for the products, they are absolutely delicious! Really a great discovery :) I recommend to anyone who hesitates!
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Rating: 5 out of 5
Perfect packaging, quality ham. Very good.
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Rating: 5 out of 5
Always as good even very good
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Rating: 5 out of 5
Very serious company. For over a year that I have been ordering, I have noticed that the seriousness and quality of the products do not vary. I am very satisfied and recommend to potential customers.
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Rating: 5 out of 5
Very easy to use site
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Rating: 4 out of 5
After an unfortunate mishap with the order regarding shipping, I finally received my order. The products are excellent. I do not regret ordering despite everything. The Basque cake is just as I remember from my childhood (being Basque myself). Now I just need to make a raclette to test the kit of 3 cheeses and the one with Espelette pepper. My husband, a big fan of sausage, loved the one we received. I take away one star not for the quality of the products, but for the troubles with the order.
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Rating: 5 out of 5
Good quality ham. Careful insulated packaging. Responsive after-sales service.
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