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A
Rating: 5 out of 5
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 4 and 5 stars
Reset filtersG
Rating: 5 out of 5
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
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F
Rating: 4 out of 5
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
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I
Rating: 5 out of 5
Excellent experience both in web navigation for purchase and shipping: timing, presentation, and care of it.
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X
Rating: 5 out of 5
Very good products .. it would make you want to immigrate to the Basque Country
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C
Rating: 1 out of 5
The tommette is not great, plus 695g instead of the minimum 750g.
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Response from Maison Agour
Madame Marty,
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
A
Rating: 1 out of 5
Very good, I love sheep cheese.
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M
Rating: 5 out of 5
Delicious products. Caring and responsive after-sales service.
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V
Rating: 5 out of 5
Fast and compliant
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A
Rating: 5 out of 5
good products. we will recommend
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A
Rating: 5 out of 5
Very good quality, excellent! Fast delivery.
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A
Rating: 5 out of 5
Excellent as promised
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D
Rating: 5 out of 5
Delicious and fast delivery
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J
Rating: 5 out of 5
Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.
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F
Rating: 5 out of 5
As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!
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L
Rating: 5 out of 5
Super Lightly greasy To taste without hesitation
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P
Rating: 5 out of 5
Serious house and the quality is there. Thank you
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J
Rating: 5 out of 5
The old reserve is excellent, the one with espelette pepper is still lacking in flavor
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P
Rating: 5 out of 5
So good
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J
Rating: 5 out of 5
Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you
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L
Rating: 5 out of 5
Very good cheese, fast delivery in suitable packaging!
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C
Rating: 5 out of 5
Excellent service and delicious cheese
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M
Rating: 5 out of 5
Excellent
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G
Rating: 5 out of 5
Super good
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F
Rating: 5 out of 5
Perfect and excellent cheese
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P
Rating: 5 out of 5
Very well received
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C
Rating: 5 out of 5
Super order but delivery too long for my taste!
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D
Rating: 5 out of 5
Excellent products, authentic, (relatively) competitive.
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J
Rating: 5 out of 5
A product of excellence, a delight...!!. Highly recommended.
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E
Rating: 5 out of 5
Excellent cheese. Honored on our Christmas table. Thank you
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H
Rating: 5 out of 5
Excellent cheeses
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T
Rating: 5 out of 5
Very good but small problem is that it melted very quickly
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H
Rating: 5 out of 5
Satisfied
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L
Rating: 4 out of 5
Delivery deadline not respected
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Response from Maison Agour
Mr. Le Moël,
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Not disappointed with the delivery
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T
Rating: 5 out of 5
very satisfying :) !!
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H
Rating: 1 out of 5
Hello, nothing against you, just the delivery which was a nightmare. They told me I was delivered when I was not, after several calls to the delivery company who could not find my package. I received it after 1 week. Anyway, your product is good.
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Response from Maison Agour
Mr. Duverlie,
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
D
Rating: 5 out of 5
Very good products
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P
Rating: 5 out of 5
Everything is perfect. Packaging, delivery time, quality products. Top.
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P
Rating: 5 out of 5
Very good cheese, delivered quickly.
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