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C
Rating: 5 out of 5
Really great and so different from the big retailers
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1 and 5 stars
Reset filtersC
Rating: 5 out of 5
Very satisfied with my first purchase.
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S
Rating: 5 out of 5
My madeleine of Proust
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L
Rating: 5 out of 5
Order delivered quickly and perfectly packaged. The whole goat cheese tomme that I regularly buy is still just as good: a real delight that keeps perfectly.
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C
Rating: 5 out of 5
Always excellent even if DPD never respects delivery times! So it was high time to pick it up!
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K
Rating: 5 out of 5
We are delighted with our first order, excellent cheeses. Thank you
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P
Rating: 1 out of 5
Package received very warm damaged products break in the cold chain. Sent an email but no response Not very serious A shame
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Response from Maison Agour
Mr. De Conto,
We are sincerely sorry to learn of your dissatisfaction and the state in which you indicate you received your products. We also regret that your email went unanswered and we apologize for this delay in processing.
Your order was shipped via DPD with delivery to a Pickup point. As indicated in our delivery information, this mode of transport is not carried out under controlled temperature and the pickup points do not necessarily have a refrigerated space. During periods of high heat, these conditions can unfortunately expose our most fragile products to high temperatures during their transport or while waiting for pickup.
That is why, given the sensitivity of some of our products, we particularly recommend Chronofresh during periods of high heat. This service allows for transport under controlled temperature from the departure of our warehouse to delivery.
That being said, your satisfaction remains essential. We invite you to renew your request with our customer service at [email protected], specifying your order number and attaching, if possible, photos of the products and the package upon receipt. Our team will then be able to examine your case precisely and provide you with an appropriate response.
We reiterate our regrets for this experience and hope to retain your trust and allow you to enjoy our Basque gastronomy products again under the best conditions.
Best regards,
Maison Agour Etxea
We are sincerely sorry to learn of your dissatisfaction and the state in which you indicate you received your products. We also regret that your email went unanswered and we apologize for this delay in processing.
Your order was shipped via DPD with delivery to a Pickup point. As indicated in our delivery information, this mode of transport is not carried out under controlled temperature and the pickup points do not necessarily have a refrigerated space. During periods of high heat, these conditions can unfortunately expose our most fragile products to high temperatures during their transport or while waiting for pickup.
That is why, given the sensitivity of some of our products, we particularly recommend Chronofresh during periods of high heat. This service allows for transport under controlled temperature from the departure of our warehouse to delivery.
That being said, your satisfaction remains essential. We invite you to renew your request with our customer service at [email protected], specifying your order number and attaching, if possible, photos of the products and the package upon receipt. Our team will then be able to examine your case precisely and provide you with an appropriate response.
We reiterate our regrets for this experience and hope to retain your trust and allow you to enjoy our Basque gastronomy products again under the best conditions.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Excellent products. The cheese is to die for!! I have almost finished the 500 gr!!!!
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Y
Rating: 5 out of 5
5/5
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H
Rating: 5 out of 5
Super good! Great cheese, great service
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C
Rating: 5 out of 5
Excellent quality product, well packaged, nothing to say, I would recommend
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E
Rating: 5 out of 5
Delicious
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C
Rating: 5 out of 5
Very good products and serious delivery.
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P
Rating: 5 out of 5
Very good quality products
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O
Rating: 5 out of 5
package delivered quickly while respecting the cold chain
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P
Rating: 5 out of 5
Very well protected and excellent cheese
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C
Rating: 5 out of 5
Arrived delicious products from origins and fresh and now very fast delivery
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V
Rating: 5 out of 5
Perfect quality of preservation despite the heatwave. A taste delight. The price is fair and justified but too high to renew often. Thank you very much for this good moment around this delicious cheese.
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J
Rating: 5 out of 5
Excellent products
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P
Rating: 5 out of 5
Perfect!
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G
Rating: 5 out of 5
Excellent cheese fast delivery
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M
Rating: 5 out of 5
The Tip Top set
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J
Rating: 1 out of 5
Excellent cheese. Do not hesitate to inform me by email if you have promotions. Thank you. Best regards, Janine Pomares
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Response from Maison Agour
Madame Pomares,
We warmly thank you for your feedback and are delighted that you appreciated the quality of our cheeses and specialties from the Basque Country.
We invite you to stay attentive to our communications by email so as not to miss our offers and news.
We look forward to introducing you to new flavors soon.
Best regards,
Maison Agour Etxea
We warmly thank you for your feedback and are delighted that you appreciated the quality of our cheeses and specialties from the Basque Country.
We invite you to stay attentive to our communications by email so as not to miss our offers and news.
We look forward to introducing you to new flavors soon.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
SUPER PROS
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C
Rating: 5 out of 5
Excellent quality.
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O
Rating: 5 out of 5
Perfect thank you
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C
Rating: 5 out of 5
Excellent cheeses. Fast delivery and perfect packaging
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É
Rating: 5 out of 5
Thank you, my order meets my expectations
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C
Rating: 5 out of 5
Still as good
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D
Rating: 1 out of 5
I was supposedly supposed to have black sloe jam in my package but nothing at all in the package. The code CPRUN20 was indeed on the delivery note.
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Response from Maison Agour
Mr. Lagorce,
We are delighted that you chose the products of Maison Agour Etxea for your order and regret that this experience was marred by the absence of your jam.
The black sloe jam from the Basque Country of 28 g is indeed offered for any order including a kilo of the same variety of cheese, as part of the concerned offer. If these conditions were met, it may unfortunately be an unintentional oversight during the preparation of your package.
We invite you to contact our after-sales service at the address [email protected] so that our team can verify your order and provide you with a solution as soon as possible.
We apologize for this small oversight, and we hope that the flavors of the Basque Country present in your package have still managed to delight you.
Maison Agour Etxea
We are delighted that you chose the products of Maison Agour Etxea for your order and regret that this experience was marred by the absence of your jam.
The black sloe jam from the Basque Country of 28 g is indeed offered for any order including a kilo of the same variety of cheese, as part of the concerned offer. If these conditions were met, it may unfortunately be an unintentional oversight during the preparation of your package.
We invite you to contact our after-sales service at the address [email protected] so that our team can verify your order and provide you with a solution as soon as possible.
We apologize for this small oversight, and we hope that the flavors of the Basque Country present in your package have still managed to delight you.
Maison Agour Etxea
A
Rating: 5 out of 5
Perfect, thank you
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C
Rating: 5 out of 5
Very satisfied
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T
Rating: 5 out of 5
Quick and efficient. Perfectly wrapped in the middle of a heatwave
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C
Rating: 5 out of 5
Well appreciated products.
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A
Rating: 5 out of 5
As usual, very good quality products with very fast delivery and still very fresh thanks to the cold packs
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R
Rating: 5 out of 5
Good service. Refrigerated shipping and fast delivery.
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B
Rating: 5 out of 5
Very very good cheese
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T
Rating: 5 out of 5
Perfect thank you
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M
Rating: 5 out of 5
For my first order, satisfied with my cheeses received well packaged and in the best time.
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M
Rating: 5 out of 5
Hello my last order is excellent and very well wrapped and I thank you for your kindness, the pâté is a delight.
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