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S
Rating: 5 out of 5
Very satisfied with my order, fast and careful shipping. Quality product.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1 and 5 stars
Reset filtersB
Rating: 5 out of 5
Very good.
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B
Rating: 5 out of 5
Superb in taste and flavors
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J
Rating: 1 out of 5
Prices are high but the products are very good. However, your transport provider DPD is AWFUL. And your customer service does not respond. So I will not order from AGOUR again.
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Response from Maison Agour
Thank you for your compliments on our products. We are sorry to hear about the problems you encountered with DPD and we sincerely apologize. After checking, it seems we did not receive your previous messages, which explains our lack of response. We understand your frustration and are escalating this issue to our transport provider to improve delivery quality. If you give us another chance, we will ensure that your experience meets your expectations.
J
Rating: 5 out of 5
perfect as always
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C
Rating: 5 out of 5
Thank you for your very good and best sales and for your refund on an order returned for not being able to be picked up at the relay point and have a good weekend. Best regards
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J
Rating: 5 out of 5
Everything is delicious....
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J
Rating: 5 out of 5
Very good cheese. Well packaged, arrives quickly.
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V
Rating: 5 out of 5
An efficient service and a very good product
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C
Rating: 5 out of 5
Perfect, as usual. Ch.Capdepon
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C
Rating: 5 out of 5
Still enjoying and soon again some of the best cheeses and some cured meats except for the truffled dry sausage and the whole tenderloin since too dry and narrow in size compared to the sliced one, but I continue to enjoy the whole copa and the ham and ventrèche in large pieces
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C
Rating: 5 out of 5
Excellent cheese the best
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D
Rating: 1 out of 5
package not received, your carrier is dishonest, I do not ask for any refund, but you have lost a customer!!!
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V
Rating: 5 out of 5
I love everything to eat
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L
Rating: 5 out of 5
Impeccable service. Phone exchange with a proposed solution following the unavailability of a product. I recommend.
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V
Rating: 5 out of 5
Excellent products.
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T
Rating: 5 out of 5
Fast shipping and delicious products
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C
Rating: 5 out of 5
Very well packaged and delivered quickly
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E
Rating: 5 out of 5
Everything is perfect
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G
Rating: 5 out of 5
Always excellent
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F
Rating: 5 out of 5
delicious products, easy to order.
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B
Rating: 1 out of 5
I received an item that I did not order and no response after sending an email to say that it was not the ordered item.
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Response from Maison Agour
We sincerely apologize for this situation. It seems that we did not receive your emails, and we completely understand your frustration. To resolve this quickly, someone from our team will contact you today to fix this issue and send you the correct item. Thank you for your patience and understanding.
G
Rating: 5 out of 5
Impeccable packaging and very good products
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J
Rating: 5 out of 5
Everything was perfect
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J
Rating: 5 out of 5
Order received quickly, cheese (Etorki) excellent. (It's a change from supermarkets) I will place another order in some time and taste your products. Thank you.
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D
Rating: 5 out of 5
Order prepared and delivery perfect. Very good.
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D
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
After several orders, top products and fast delivery. Very serious.
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Y
Rating: 5 out of 5
Very good as usual
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J
Rating: 5 out of 5
Difficult to find better: quality, timing, I have tried elsewhere but I come back. Even if the prices are high.
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F
Rating: 5 out of 5
Quality of products, freshness, short and protected delivery times. Perfect.
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T
Rating: 5 out of 5
Perfect products
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Y
Rating: 5 out of 5
Always impeccable
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M
Rating: 5 out of 5
Perfect! Products, delivery, timing and freshness... I talk about it to those around me. Thank you
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T
Rating: 5 out of 5
Very clear, nice ergonomics
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E
Rating: 5 out of 5
excellent products, excellent service!
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F
Rating: 5 out of 5
Very good cheese. I am very happy with my purchase.
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J
Rating: 5 out of 5
Navigating the site is very simple. Everything is well explained. As for the ossau iraty cheese, nothing to say since it is the best cheese in the world, it is excellent. Quick delivery, perfect packaging.
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F
Rating: 5 out of 5
Very fast delivery, package perfectly packaged with impressive respect for the cold chain. The cheeses are delicious
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C
Rating: 5 out of 5
Very fast and very good cheese
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