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F
Rating: 5 out of 5
Excellent products, fast delivery, particularly well-protected packages. New products to discover regularly... Thank you
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1 and 5 stars
Reset filtersC
Rating: 5 out of 5
Delivery on the scheduled date Products well packaged and well preserved in the cold
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A
Rating: 5 out of 5
Exceptional
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P
Rating: 5 out of 5
Very good cheeses and fast shipping, that's why I order regularly from Maison Agour.
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S
Rating: 5 out of 5
The product received was the one we had requested and it arrived quickly and in very good condition. The agour goat cheese is very mild and is delicious.
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E
Rating: 5 out of 5
Very good products although I would like to be able to buy smaller quantities to taste everything
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A
Rating: 5 out of 5
Everything is perfect Happy with the quality of the service and the product
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J
Rating: 5 out of 5
I recommend your product!
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M
Rating: 5 out of 5
First order and it won't be the last, I had guests who took your details having enjoyed it so much, thank you.
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V
Rating: 5 out of 5
Perfect!
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P
Rating: 5 out of 5
I was very skeptical when buying this Iraty Ossau old guard cheese because I am used to finding gems of this cheese in the Ossau valley in artisanal cheese shops. What a surprise it was to discover the extraordinary flavors of this cheese. Strong in taste as I like it and yet tender and not dry. A very balanced salting. BRAVO to the whole team for this success. Plus, a very pleasant customer service following a delivery problem that was resolved immediately, not to mention the kindness and simplicity of the person I spoke to online. In summary, 1 without fault.
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R
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Well thank you
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M
Rating: 5 out of 5
Very satisfied with my order
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A
Rating: 5 out of 5
Being from Saint Jean de Luz, I miss the good products.
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D
Rating: 5 out of 5
Super product
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D
Rating: 5 out of 5
Very good, fast delivery and delicious cheese!
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S
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Maximum quality.
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S
Rating: 1 out of 5
Hello, I sent you 2 emails to express my dissatisfaction. Impossible to reach you by phone. I ordered 1 kg of cheese. I only received 500 grams. This is shameful!!!
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Response from Maison Agour
Madam Galiay,
Thank you for your feedback regarding our Ossau-Iraty AOP
We sincerely apologize for this error that occurred during the preparation of your order. A labeling incident indeed led to a mix-up of packages.
We would like to clarify that our after-sales service did not take 10 days to respond to you. Your complaint was taken into account in a timely manner, and a response was provided to you as soon as possible. A reshipment of your initial order was also carried out following your report, which we consider to be entirely legitimate.
We remain at your disposal for any further questions at the following address: [email protected].
We hope to have the pleasure of providing you with complete satisfaction.
Best regards,
Maison Agour Etxea
Thank you for your feedback regarding our Ossau-Iraty AOP
We sincerely apologize for this error that occurred during the preparation of your order. A labeling incident indeed led to a mix-up of packages.
We would like to clarify that our after-sales service did not take 10 days to respond to you. Your complaint was taken into account in a timely manner, and a response was provided to you as soon as possible. A reshipment of your initial order was also carried out following your report, which we consider to be entirely legitimate.
We remain at your disposal for any further questions at the following address: [email protected].
We hope to have the pleasure of providing you with complete satisfaction.
Best regards,
Maison Agour Etxea
M
Rating: 5 out of 5
SUPER DELICIOUS PRODUCTS APPRECIATED
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P
Rating: 5 out of 5
Excellent and fast delivery.
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C
Rating: 5 out of 5
One of my sons had already ordered from this site, and I did the same. Excellent products, delivered with care. We are delighted. Very serious site, I highly recommend it
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F
Rating: 5 out of 5
Excellent as always. I order regularly.
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F
Rating: 5 out of 5
After coming to your place as a tourist, I was very much trying to receive this delicious cheese that I shared with my son
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J
Rating: 5 out of 5
The cheese arrived well, it is too good. I know Basque cheese well because I lived not far away. It is a real pleasure to eat it, to the point that my grandchildren and I almost ate all 500 grams, so I will reorder, but this time 1 kg. Oh yes, yes, too good, I recommend it 100%.
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J
Rating: 5 out of 5
Great but very difficult to order
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J
Rating: 5 out of 5
I am very satisfied with my first order. Careful and fast delivery and very good products.
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P
Rating: 5 out of 5
I have ordered several times already and I am happy with Agour products
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M
Rating: 5 out of 5
Giving my opinion is good, but by "yes" or "no", it's difficult! So, I add that: I wanted to buy both chorizos, but your software tells me that it's not possible. In despair, I send my order, and I continue to check my emails, in which you offer me to buy chorizo! except that there, I lose the free shipping. Too bad, plus I won't have my favorite product! Otherwise, everything is fine, including the carriers.
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Response from Maison Agour
Mrs. Chevron,
We are sorry to read about the difficulties encountered during your order, particularly regarding the addition of our dried Basque txistorras, sweet or spicy.
Unfortunately, we were out of stock of this product at the time of your order, which explains why it was not possible to add it, despite the communications you may have received by email. We completely understand your disappointment, especially since it is your favorite product.
Your feedback on the functioning of our site and our offers is valuable and helps us improve the shopping experience around our artisanal specialties.
We are, however, pleased that the quality of our products and the delivery service have satisfied you.
We invite you to contact our customer service at the address [email protected]
so that we can inform you of the restock and assist you as best as possible for your next order.
We thank you for your understanding and trust.
Best regards,
Maison Agour Etxea
We are sorry to read about the difficulties encountered during your order, particularly regarding the addition of our dried Basque txistorras, sweet or spicy.
Unfortunately, we were out of stock of this product at the time of your order, which explains why it was not possible to add it, despite the communications you may have received by email. We completely understand your disappointment, especially since it is your favorite product.
Your feedback on the functioning of our site and our offers is valuable and helps us improve the shopping experience around our artisanal specialties.
We are, however, pleased that the quality of our products and the delivery service have satisfied you.
We invite you to contact our customer service at the address [email protected]
so that we can inform you of the restock and assist you as best as possible for your next order.
We thank you for your understanding and trust.
Best regards,
Maison Agour Etxea
M
Rating: 5 out of 5
So good, not disappointed at all, I highly recommend.
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I
Rating: 5 out of 5
Quality products. Fast shipping. Only the best. Thank you
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O
Rating: 5 out of 5
Very satisfied with my order, very good product
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B
Rating: 5 out of 5
Very good product satisfied thank you
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G
Rating: 5 out of 5
Excellent products, we order them often
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J
Rating: 5 out of 5
I am very satisfied with Maison Agour, the products are excellent, the transport is great and the prices are very reasonable.
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P
Rating: 5 out of 5
Excellent product.. eaten with friends and highly appreciated!
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C
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
The products are great !!!
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E
Rating: 5 out of 5
Your products are perfect, very good and very fresh. Thank you very much. I am very happy, I recommend.
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