English 
J
Rating: 5 out of 5
Delicious and impeccable delivery. Thank you very much!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1 and 5 stars
Reset filtersJ
Rating: 5 out of 5
3rd order. Quality products delivered on time. No issues.
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J
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Fast delivery Quality products a delight !!
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P
Rating: 5 out of 5
Nothing to say about the purchased products, the quality is there....what a taste, bravo! However, the delivery, what a mess.....The package that was supposed to be delivered in Sud Gironde, left Dax in the Landes and got lost for 3 days in Lezignan in the Aude, before returning to Sud Gironde....The journey therefore lasted 3 days, whereas it should have been done in a maximum of 2 hours from Dax....This caused a lot of stress and the fear that the package would not be delivered for Christmas.....
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Response from Maison Agour
Mr. Caleiro,
We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.
However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.
We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.
We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).
Best regards,
Maison Agour Etxea
We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.
However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.
We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.
We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Perfect delivery. We recommend Agour products
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I
Rating: 5 out of 5
Perfect, very professional site!
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C
Rating: 5 out of 5
I am very impressed by the quality of the products I have purchased.
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A
Rating: 5 out of 5
Excellent, no regrets. We were able to appreciate the quality. Very fast delivery and careful packaging. I recommend!
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A
Rating: 5 out of 5
Super and the sublime cheese
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T
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
very good products, perfect packaging and fast delivery. Long live the products from the Basque Country
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C
Rating: 5 out of 5
The products are excellent, ham and truffled cow and sheep tommettes.
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M
Rating: 5 out of 5
Super good
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C
Rating: 5 out of 5
VERY GOOD CHEESE !!
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J
Rating: 5 out of 5
Perfect as usual
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R
Rating: 5 out of 5
The products are excellent. I order regularly and am never disappointed. I highly recommend (I have actually given this address to several people around me) and have let them taste the various cheeses.
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A
Rating: 5 out of 5
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
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G
Rating: 5 out of 5
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
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I
Rating: 5 out of 5
Excellent experience both in web navigation for purchase and shipping: timing, presentation, and care of it.
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X
Rating: 5 out of 5
Very good products .. it would make you want to immigrate to the Basque Country
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C
Rating: 1 out of 5
The tommette is not great, plus 695g instead of the minimum 750g.
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Response from Maison Agour
Madame Marty,
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
A
Rating: 1 out of 5
Very good, I love sheep cheese.
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M
Rating: 5 out of 5
Delicious products. Caring and responsive after-sales service.
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V
Rating: 5 out of 5
Fast and compliant
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A
Rating: 5 out of 5
good products. we will recommend
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A
Rating: 5 out of 5
Very good quality, excellent! Fast delivery.
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A
Rating: 5 out of 5
Excellent as promised
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D
Rating: 5 out of 5
Delicious and fast delivery
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J
Rating: 5 out of 5
Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.
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F
Rating: 5 out of 5
As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!
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L
Rating: 5 out of 5
Super Lightly greasy To taste without hesitation
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P
Rating: 5 out of 5
Serious house and the quality is there. Thank you
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J
Rating: 5 out of 5
The old reserve is excellent, the one with espelette pepper is still lacking in flavor
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P
Rating: 5 out of 5
So good
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J
Rating: 5 out of 5
Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you
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L
Rating: 5 out of 5
Very good cheese, fast delivery in suitable packaging!
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C
Rating: 5 out of 5
Excellent service and delicious cheese
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M
Rating: 5 out of 5
Excellent
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G
Rating: 5 out of 5
Super good
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