The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
The cheese is exquisite like the cold cuts, just need to check with your carriers because they did not deliver on the scheduled day (I took my morning to receive the package and the next day the ice packs were completely melted, too bad but the products did not suffer, phew...
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Response from Maison Agour
The order is very good. However, very bad rating for the delivery. Order delivered 10 km from my home when it was supposed to arrive at the relay point across from my house. Not practical at all when you are not driving.
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Txema L.
Rating: 1 out of 5
following a purchase from 29/05/2024
It arrived badly, probably due to transport and heat. I have bought many times and have not seen this. I threw it away and I don't know if I will buy again. Agour did not want to see the problem; all the edges were 2 cm or more black.
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Response from Maison Agour
Hello, Thank you for contacting us and sharing your experience. We are sorry to hear that your last order of Ossau-Iraty did not meet your satisfaction. Our cheeses, as you know, are living products with natural rinds that can sometimes show variations in appearance, particularly in terms of thickness. This is part of our commitment to producing high-quality cheeses without using artificial techniques. We have taken your comments and the photos you sent us into account. Upon review, it appears that the rind of your cheese was indeed thicker than usual. However, this variation is normal and does not affect the quality of the cheese. We understand that this may have surprised you, especially if you are used to receiving cheeses with a thinner rind. We would also like to emphasize that transport is indeed always a bit long in Spain, but it is in no way responsible for this thicker rind than usual and that the cheese was perfectly consumable. Best regards, The Maison Agour team.
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Jean-Pierre C.
Rating: 1 out of 5
following a purchase from 04/05/2024
MORE THAN 3 WEEKS AFTER PLACING THE ORDER... BUT STILL WAITING FOR DELIVERY!!!
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Response from Maison Agour
Hello, Thank you for your message, and we fully understand your frustration regarding the delivery delay of your order. Due to logistical issues with the carriers and the public holidays in May, some of our orders unfortunately took longer than expected to arrive. We are sincerely sorry for this and completely understand your dissatisfaction. To remedy this situation and ensure that you receive your products in the best conditions, we have taken corrective measures. We have reshipped your order via Chronofresh, our premium delivery service, to guarantee you secure delivery. We hope this solution has brought you satisfaction and that you enjoyed our products. We thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly. Best regards, The Maison Agour team.
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Gérard R.
Rating: 1 out of 5
following a purchase from 11/05/2024
To date, I still have not received my order. DPD France informed me on Friday of a delivery in the coming days. What a disappointment because I was planning to have a tasting of your charcuterie at Pentecost. Well, nothing. I understand why you advised me to have a cooler. I am extremely disappointed for a first order. If I do not receive the delivery tomorrow, I will request the cancellation of the order and its refund. Because for perishable goods, 10 days of delivery is a bit much.
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Response from Maison Agour
Hello, Thank you for your patience, and we fully understand your disappointment regarding the delay in delivery of your order. Due to the public holidays in May and the issues encountered with our carrier DPD, your order unfortunately took longer than expected to arrive. We sincerely apologize for this. To remedy this, we have decided to resend your package via Chronofresh to ensure that you receive your products in the best possible conditions. We hope you were able to receive and enjoy our charcuteries and that they fully satisfied you. We would be very grateful if you could update your review to share your complete experience, including the resolution we provided. Your feedback is very important to us and our future customers. Thank you again for your understanding and trust. Best regards, The Maison Agour team.
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'Christine+Maryvonne+Roberte' B.
Rating: 1 out of 5
following a purchase from 06/04/2024
Following an order (ref SGOANHCMJ), upon delivery, I noticed that 2 items were missing. Despite messages left on their messaging system as well as a photo showing the delivery note indicating the weight of the package so that they could verify on their side, there has been no contact from them to date. Disgraceful attitude. Michel Bischoff
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David L.
Rating: 1 out of 5
following a purchase from 21/12/2023
I never received the Basque cakes.
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Laurent L.
Rating: 1 out of 5
following a purchase from 26/12/2023
The chat works very well before placing an order (I asked for confirmation for a delivery before 31/12 if I ordered on 26/12, which was confirmed to me) but when we want to ask why our order is not delivered, if the product will still be good to eat when it is finally delivered (it was supposed to be delivered on 30/12 and I received it on 03/01), no one answers the chat even though these people are apparently online. I sent a message three times asking for explanations or at least a confirmation that the cake will still be edible but no response!!! UNACCEPTABLE, I do not recommend this merchant.
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Josee B.
Rating: 1 out of 5
following a purchase from 10/12/2023
The expiration dates are too close. The whisky box only has the name, it is not a box and therefore not giftable: vacuum-sealed plastic bag!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2023
The delivery times are not respected even though there is an important payment option for delivery fees for delivery within 48 hours, but this is not the case in reality. So very, very disappointed...
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Response from Maison Agour
Indeed, we ensure delivery within 24/48 hours from the shipment of the package, and we clearly specify this in the presentation text of each carrier. Depending on the period or the selected products, the order preparation time may be a bit longer than usual. Nevertheless, we strive to always ship orders as quickly as possible. We understand that the delay was not suitable for you, but we reacted very quickly once you expressed your dissatisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
The site itself is fine, but the big problem is the quality of the cured ham aged 9 months. This is the second order I have made. The first was not conclusive at all (excessively salty ham), but this time it's a disaster. I wanted to take a slice at noon and it is all white as if coated with a layer of talc and still too salty. I do not recommend this company and will not order anything again. I will throw away this quarter of inedible ham. It serves as a lesson and makes me wary of so-called rewards!!! The tasters should have consulted our grandparents who knew how to make real and good ham.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2023
Even if these products are not made by you and you are only the distributors, I do not accept to pay 50% more than at the producer itself. For this reason, even if some of your products interest me, I will not order anything from you anymore and your €5 discount will not change anything. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Package arrived well and very quickly
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