English 
B
Rating: 5 out of 5
Product quality and delivery speed
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 2, 3, 4 and 5 stars
Reset filtersB
Rating: 3 out of 5
Hello, I bought 3 pieces of cheese. Cow and sheep milk cheese, lacking body in aging. Disappointed, it's for children or beginners. Ossau Iraty AOP - Raw Milk. Generally disappointed, raw milk cheeses have more character. Ossau-Iraty AOP ⬆️ (Aging: Long aging) finally a cheese, with a bit more character and length in the mouth, next time I will try the old reserve. For me, a crucial indication is missing, which is the aging duration (the range between 4 and 17 months is far too broad) and the quality-price ratio is not there for the first two. Here is my subjective opinion, I admit it, but you asked me for it.
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Response from Maison Agour
Mr. Brillard,
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
M
Rating: 5 out of 5
Very satisfied
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J
Rating: 5 out of 5
Order processed and delivered quickly with quality packaging. Good quality products that provide all the pleasure of Basque gastronomy
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H
Rating: 5 out of 5
Very good quality products
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S
Rating: 5 out of 5
The sheep's cheese is a wonder!!!
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M
Rating: 5 out of 5
Ras
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J
Rating: 5 out of 5
Fast service and delivery High quality products that we order regularly
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C
Rating: 5 out of 5
We simply love it! Thank you
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S
Rating: 5 out of 5
Perfect, as usual.
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S
Rating: 5 out of 5
Very good products and fast delivery
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C
Rating: 5 out of 5
Thank you, Agour
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S
Rating: 5 out of 5
Incredible cheeses! I really recommend this place
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L
Rating: 5 out of 5
Very good products and fast delivery. Thank you very much
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N
Rating: 5 out of 5
Delivery problem, request a delivery in the afternoon (because we are at work in the morning), not respected by the chronofrech company despite the requested changes
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P
Rating: 4 out of 5
Very good
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Response from Maison Agour
Mrs. Le floch,
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
L
Rating: 5 out of 5
good reception, and good products, very satisfied
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D
Rating: 5 out of 5
Happy to be back..
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G
Rating: 5 out of 5
First order, and very satisfied with the cheese which is delicious but also with the care taken in the shipping. 5 well-deserved stars.
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C
Rating: 5 out of 5
Perfect products, I have already recommended the house to several friends
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C
Rating: 5 out of 5
Hello, Very good products. I have been buying Ossau-Iraty sheep cheese aged reserve for a few years. I am always delighted.
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F
Rating: 5 out of 5
Exceptional products in impeccable packaging. They keep without any problem.
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J
Rating: 5 out of 5
We were very satisfied with our order, the cheese is always excellent, the delivery was very fast. I did not request a cold pack to accompany the cheese delivery and I thank very much the person who put the cold bags for free to preserve the cheese.
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M
Rating: 5 out of 5
Perfect and especially delicious
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F
Rating: 5 out of 5
top ! fast ! and excellent products
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P
Rating: 5 out of 5
Excellent products Good service
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G
Rating: 5 out of 5
Excellent Ossau-Iraty cheese!!! Bayonne ham and belly too! Bravo and thank you
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B
Rating: 5 out of 5
very good
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D
Rating: 5 out of 5
I do not want to give an opinion because I refuse to have my identity published. So if you do not have a solution, do not publish this note, please ignore everything. Thank you for your understanding.
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C
Rating: 5 out of 5
Nickel
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A
Rating: 5 out of 5
Very good products
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D
Rating: 5 out of 5
High quality products shipped very quickly from Héllette to Spain. Everything perfect!
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Response from Maison Agour
Mr. Bembibre:
We greatly appreciate your positive comment. We are glad to know that you are satisfied with the quality of our products and the speed of delivery from Héllette to Spain.
We will be happy to serve you again very soon!
Sincerely,
L'Atelier du Chocolat
We greatly appreciate your positive comment. We are glad to know that you are satisfied with the quality of our products and the speed of delivery from Héllette to Spain.
We will be happy to serve you again very soon!
Sincerely,
L'Atelier du Chocolat
M
Rating: 5 out of 5
Very good products of excellent quality. Highly recommended. Very serious company both for the preparation of packages and delivery. I am really very satisfied.
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A
Rating: 5 out of 5
Excellent Basque cheeses, perfectly aged and delivered in the best conditions.
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C
Rating: 5 out of 5
Superb, as usual.
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Y
Rating: 5 out of 5
Hello, your cheeses are excellent.
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P
Rating: 5 out of 5
Perfect. I will order again!
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X
Rating: 5 out of 5
The 2 cheeses are in the cellar to continue their aging....
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C
Rating: 5 out of 5
-
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S
Rating: 5 out of 5
Cheeses of the highest quality. Very good. The delivery was on time, although they need to take care of the cold chain. Other than that, everything perfect. I will repeat the purchase with this company.
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Response from Maison Agour
Dear Mr. Mendez Gonzalez,
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea