Customer reviews of Maison Agour

Excellent products (cheeses), order received quickly

Fast delivery and well-packaged order

Satisfaction. Careful and fast delivery. The recipient was delighted. Thank you

Customer service is superb, a little issue on the site, one call and everything is resolved. It's great. I recommend especially the products which are perfect and very good. Looking forward to it. In any case, I wish you all a happy holiday season. Bruno

Very correct

Fast delivery, very good products excellent

Order well packaged and delivered respecting the customer's request for postponement. Perfect.

I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.

very satisfied with my order and top delivery tracking!

Products of excellent quality that are not found everywhere. Bravo

Very good communication and excellent products

Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.

misleading. Could you please specify which products you are referring to and what disappointed you? We want to provide the best possible experience, and your feedback will help us improve. Maison Agour.

This is the first time I order from Agour and frankly I am not disappointed. The site is easy to use, the delivery impeccable, in short everything is perfect.

Completely satisfied, the cheese I bought is delicious and I will certainly buy more. I chose Ossau-Iraty AOP 6 months and it is delicious! The delivery was very fast, even though I live in Italy, and the entire purchasing process was simple and precise. Highly recommended.

Very good products. Fast shipping. To renew

very good quality

prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.

Thank you for your feedback. We understand your frustration and would like to provide you with some clarifications. We are not Amazon, but a small artisanal company, and we do our best to process each order quickly. Your order was placed on a Thursday afternoon, after the daily passage of carriers at 2 PM. Since we do not work on weekends, it was shipped on Tuesday morning and delivered by Wednesday morning. This represents a delay of 3 working days, in accordance with our announced deadlines of 3 to 5 working days. However, we understand that the wait may have seemed long to you and we sincerely apologize for that. We would also like to emphasize that this end-of-year period is particularly busy for us, but we remain committed to ensuring the best quality of service possible.

perfect cheeses, packaging not at all chronofresh!!! cardboard package, point!!

ORDER RECEIVED ON TIME, WHOLE BONELESS BAYONNE HAM 9 MONTHS QUALITY, I CAN FINALLY USE MY HAM SLICER AND AVOID ALL THE PLASTIC PACKAGING FOUND IN LARGE STORES, IT'S GOOD FOR THE PLANET! I LOOK FORWARD TO DISCOVERING HIGH-END HAMS TO SEE IF THE PRICE DIFFERENCE IS IN LINE WITH THE QUALITY OF THE PRODUCTS. GOOD CONTINUATION AND HAPPY HOLIDAYS

5 stars what more can I say!

So good, terribly addictive!!!

My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.

I ordered several times on this site. Very dissatisfied with my last order of ham.

Everything is OK, even the souvenirs.

Fast delivery, excellent products. Experience to renew without delay.

Reliable site. Good product quality. Nothing to say. Thank you.

Serious site and good products!

Efficient and clear.

User-friendly site. The products are very good. The customer service is efficient and very friendly. Timely delivery, package in excellent condition. Thank you.

Always very satisfied in every way with Maison Agour.

Excellent, I love its flavor. I will gladly come back to you and order L'Osseau-Iraty Grand affinage, and especially a top packaging; vacuum and bubble wrap really protect. Thank you and see you soon.

I give 5 to Agour but my package was in transit between December 7 and 9, and I had to call DHL for news. They then noted to prioritize it as a food package and I received it the next day.

Product quality. However, there was a delivery problem within the expected time due to the DPD carrier not respecting the indicated shipping time, i.e., 48 hours after the package was picked up according to the information provided by Agour.

High-end ham (shh, don't tell anyone), creamy cow cheese to die for, and Ossau Iraty: a delight, sorry the Basque cake is not as good as the one my wife makes (when she doesn't have a broken arm :-).

Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.

The chosen cheese has unanimous approval and is almost finished. The dried tenderloin is well started! Everything is fine.

As usual, quality product.

NOTHING TO SAY PERFECT