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P
Rating: 5 out of 5
Perfect, quality of the packaging, cheese finished, a killer Lentil Sausage Pot delicious.... Second order in progress!!!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 2, 3, 4 and 5 stars
Reset filtersM
Rating: 3 out of 5
Very expensive, it's a shame because we find quality artisanal Basque cheeses at our cheesemonger. What is the point of buying by mail?
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Response from Maison Agour
Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!
F
Rating: 5 out of 5
Great products, great customer service. I will always be an active buyer of Agour products.
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S
Rating: 5 out of 5
Super good!! A delight! Really!
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F
Rating: 5 out of 5
We are going to the Indian Ocean on December 10, so we haven't unpacked the packaging.
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O
Rating: 3 out of 5
Too much bubble wrap for the package.
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Response from Maison Agour
Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!
S
Rating: 5 out of 5
Fast delivery and products always excellent. Quality is there.
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O
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Nothing to say, everything is perfect!
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J
Rating: 5 out of 5
Fast shipping, quality product
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F
Rating: 4 out of 5
Beautiful site that provokes desire. The products are well highlighted.
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P
Rating: 4 out of 5
I was disappointed by the Basque cake with cream, it was not very fresh.
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N
Rating: 5 out of 5
Very satisfied with the shipment received on time, well-constructed site, easy to use.
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B
Rating: 5 out of 5
Fast delivery, it's perfect.
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B
Rating: 4 out of 5
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
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P
Rating: 4 out of 5
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
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X
Rating: 5 out of 5
Simple navigation Order without issue Perfect delivery
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I
Rating: 5 out of 5
Two orders placed and each time 100% satisfied. Quality of the different products I ordered (charcuterie and cheeses), speed of shipping, freshness of the products. I recommend +++
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C
Rating: 5 out of 5
Undeniable quality cheese, fast and careful delivery, thank you for your work, I am won over, as for the international others, you can go for it, it is serious.
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C
Rating: 5 out of 5
Only compliments to formulate
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M
Rating: 4 out of 5
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
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C
Rating: 5 out of 5
Apart from the small disappointment I had regarding express shipping, I am completely satisfied with the products I ordered, thank you very much for the quality of the cheeses and charcuterie, keep it up, see you soon.
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C
Rating: 5 out of 5
..very good
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M
Rating: 5 out of 5
Very good Basque sheep cheese. Fast shipping and controlled temperature.
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J
Rating: 3 out of 5
The weight of the square is announced at about 700g and it is 456g... it's very approximate.
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Response from Maison Agour
We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.
P
Rating: 3 out of 5
Taste better in the Basque Country.
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Response from Maison Agour
Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.
B
Rating: 5 out of 5
VERY GOOD
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D
Rating: 5 out of 5
I have already placed several orders and I have never been disappointed by the quality of the products.
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F
Rating: 5 out of 5
Everything is perfect; simple to use site. Quality products.
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M
Rating: 5 out of 5
Only experience a purchase of Ossau Iraty cheese. Really excellent. And a top delivery system.
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V
Rating: 5 out of 5
Very good, each one of them. A treat. Thank you.
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B
Rating: 5 out of 5
Good products Well packaged Deadlines ok R.a.s The price maybe......
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X
Rating: 4 out of 5
Clear and correct information on the website. The shipping reception time was too long. Xabi.
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C
Rating: 5 out of 5
Fast delivery and careful packaging and... free delivery of these excellent products at reasonable prices. Highly recommended
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P
Rating: 5 out of 5
High quality cheeses, after having bought on site it is a pleasure to be able to have tommettes delivered to my home from time to time
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J
Rating: 5 out of 5
Very good cheese, very tasty... not cheap per kilo though... but when you love...
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J
Rating: 5 out of 5
Hello, Order received on time as expected. Product always of very good quality. Thank you
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J
Rating: 5 out of 5
Excellent products, I recommend them to those around me!
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M
Rating: 5 out of 5
Fast and convenient process. The shipment arrived perfect and quickly. I will definitely repeat
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S
Rating: 5 out of 5
Bayonne ham not dry with a good taste
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