Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Delivery arrived successfully and quickly. The only downside is that the cheese was not vacuum sealed, is that normal? Not having tasted it upon arrival, it stayed a few days in the refrigerator drawer and upon opening I noticed it had suffered. It remains very edible nonetheless.
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Response from Maison Agour
Thank you for your feedback and we are glad that the delivery went well. However, you are right, the cheese should indeed have been vacuum sealed, and we apologize for this oversight. That said, it is not a problem for this type of cheese. It continues to mature even without vacuum sealing, and it remains perfectly consumable. We are at your disposal for any further questions and thank you for your trust.
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Jean luc M.
Rating: 5 out of 5
following a purchase from 10/09/2024
Everything was perfect
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Jacques-Bernard G.
Rating: 5 out of 5
following a purchase from 11/09/2024
Order received quickly, cheese (Etorki) excellent. (It's a change from supermarkets) I will place another order in some time and taste your products. Thank you.
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DIDIER A.
Rating: 5 out of 5
following a purchase from 07/09/2024
Order prepared and delivery perfect. Very good.
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Didier C.
Rating: 5 out of 5
following a purchase from 10/09/2024
Very good
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Samuel C.
Rating: 5 out of 5
following a purchase from 08/09/2024
After several orders, top products and fast delivery. Very serious.
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YANNICK L.
Rating: 5 out of 5
following a purchase from 10/09/2024
Very good as usual
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Jean F. G.
Rating: 5 out of 5
following a purchase from 29/07/2024
Difficult to find better: quality, timing, I have tried elsewhere but I come back. Even if the prices are high.
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Franck R.
Rating: 5 out of 5
following a purchase from 09/09/2024
Quality of products, freshness, short and protected delivery times. Perfect.
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Thierry M.
Rating: 5 out of 5
following a purchase from 08/09/2024
Perfect products
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Yves P.
Rating: 5 out of 5
following a purchase from 08/09/2024
Always impeccable
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MARTINE C.
Rating: 5 out of 5
following a purchase from 08/09/2024
Perfect! Products, delivery, timing and freshness... I talk about it to those around me. Thank you
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Thierry L.
Rating: 5 out of 5
following a purchase from 07/09/2024
Very clear, nice ergonomics
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Eric J.
Rating: 5 out of 5
following a purchase from 03/09/2024
excellent products, excellent service!
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Estelle M.
Rating: 2 out of 5
following a purchase from 05/09/2024
Hello, I sent an email following the receipt of my order and to this day I have not received a response. Indeed, the carrier was a day late on the delivery and consequently the package was no longer cold at all, the frozen bread completely liquid and the package at room temperature, the cheese in vacuum had started to ooze... I have ordered several times and have never had a problem but now no response from you...
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Response from Maison Agour
We are truly sorry to hear that you encountered a problem with this delivery and that you did not receive a response sooner. It seems that your email went unnoticed, but we have just responded to you. We completely understand your concern regarding the cold chain and the carrier's delay. We do everything possible to avoid this kind of situation and hope that our email response will provide you with a satisfactory solution. Again, we apologize for this inconvenience, and thank you for your loyalty.
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Françoise T.
Rating: 5 out of 5
following a purchase from 06/09/2024
Very good cheese. I am very happy with my purchase.
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Jean-Noël P.
Rating: 5 out of 5
following a purchase from 05/09/2024
Navigating the site is very simple. Everything is well explained. As for the ossau iraty cheese, nothing to say since it is the best cheese in the world, it is excellent. Quick delivery, perfect packaging.
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Bernard S.
Rating: 4 out of 5
following a purchase from 05/09/2024
Good but expensive with shipping costs!
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Response from Maison Agour
Thank you for your feedback. We are delighted that you are satisfied with our products, but we understand that shipping costs may seem high. To reduce these costs, we suggest placing group orders with your friends or family. This can allow you to reach the necessary amount to benefit from free shipping and thus optimize costs. Best regards, The Agour team.
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Frederic L.
Rating: 5 out of 5
following a purchase from 04/09/2024
Very fast delivery, package perfectly packaged with impressive respect for the cold chain. The cheeses are delicious
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Catherine R.
Rating: 5 out of 5
following a purchase from 01/09/2024
Very fast and very good cheese
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Olivier H.
Rating: 5 out of 5
following a purchase from 24/08/2024
Quality and expected values. It's perfect
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Annie R.
Rating: 5 out of 5
following a purchase from 02/09/2024
Excellent in every way
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ANTOINE M.
Rating: 3 out of 5
following a purchase from 03/09/2024
Already a few orders on the site. Surprised to receive a tommette that expires on September 29, which is less than 20 days of shelf life with a strongly pronounced odor. The rest of the order is compliant.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry to hear that you were surprised by the shelf life of the tommette received. To clarify, this is a best before date (BBD) and not a use by date (UBD). The BBD indicates until when the product retains its optimal qualities, but the cheese remains perfectly consumable beyond this date. Best regards, The Agour team.
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Patrice S.
Rating: 2 out of 5
following a purchase from 03/09/2024
The cheese received was moldy and inedible. The cake was really good. What a shame, the advertising was really enticing. The customer service didn't even bother to respond to me. I do not recommend.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry to hear that you received cheese in poor condition and that this spoiled your experience. We have taken your complaint into account and have responded to you. To rectify the situation, we have already taken steps to send you quality cheese. We are glad that you enjoyed the cake. We thank you for your patience and apologize for this inconvenience. Best regards, The Agour team.
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Didier L.
Rating: 5 out of 5
following a purchase from 02/09/2024
High-quality products at reasonable prices, careful presentation and packaging of purchases, real existence and responsiveness of a caring customer service. Highly recommended.
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Didier H.
Rating: 5 out of 5
following a purchase from 02/09/2024
Excellent products
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Eric J.
Rating: 5 out of 5
following a purchase from 02/09/2024
Excellent products, fast delivery and very well packaged. I highly recommend La Maison Agour.
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Catherine D.
Rating: 5 out of 5
following a purchase from 01/09/2024
Perfect delivery and product quality.
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Serge D.
Rating: 5 out of 5
following a purchase from 01/09/2024
excellent product very well packaged for shipping
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sylvie M.
Rating: 5 out of 5
following a purchase from 01/09/2024
perfect
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jean-pierre M.
Rating: 5 out of 5
following a purchase from 01/09/2024
Very satisfied with the products of excellent quality - as well as the careful delivery.
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Marie-Claude L.
Rating: 5 out of 5
following a purchase from 01/09/2024
Super
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MAUD S.
Rating: 5 out of 5
following a purchase from 31/08/2024
Delicious products and I rediscovered the turon which is excellent
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Lucrèce S.
Rating: 5 out of 5
following a purchase from 31/08/2024
Delivery well done with very appreciable quality packaging!
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Mark F.
Rating: 5 out of 5
following a purchase from 29/08/2024
Perfect. Easy to manage.
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Alain D.
Rating: 5 out of 5
following a purchase from 21/08/2024
Easy to use site, delivery in good conditions (insulated packaging and within short deadlines). Top cheeses!!
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Jean-Hubert P.
Rating: 5 out of 5
following a purchase from 30/08/2024
Always very good products carefully packaged. Delivery in 24 hours is always respected. Rare and exceptional these days
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Pascale L.
Rating: 5 out of 5
following a purchase from 26/08/2024
Excellent products. Careful shipping.
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Cecile P.
Rating: 5 out of 5
following a purchase from 24/08/2024
Excellent products and natural I recommend
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jacques G.
Rating: 5 out of 5
following a purchase from 24/08/2024
very good cheese (the best in the world?) I have no comparison but indeed it is excellent
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