English 
C
Rating: 5 out of 5
I received it well, I love Agour
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 2, 3, 4 and 5 stars
Reset filtersF
Rating: 2 out of 5
Always excellent, very good cheese, I highly recommend this site
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Response from Maison Agour
Delivery too long 3 days cheese 🧀 blue sheep oozing oil overheated due to delivery delay package put in my mailbox without even ringing my doorbell, almost threw everything in the trash, surely my last order with Agour
C
Rating: 5 out of 5
As usual: perfect
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C
Rating: 5 out of 5
Very good products.
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A
Rating: 5 out of 5
No problem
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J
Rating: 5 out of 5
Easy navigation accessible to everyone. No need to have extensive experience in internet navigation.
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J
Rating: 5 out of 5
Nothing to report. Fast and careful delivery under insulated protection.
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D
Rating: 5 out of 5
Navigating your site is simple and easy, which suits me perfectly; the products I ordered are excellent. However, the delivery was not great, but it's not your fault; it's more due to your provider DPD. For example, the last delivery was scheduled for June 22, but they did not come to deliver, and I had to reschedule three times. I stayed home specifically for the delivery, and when I contacted them, they said I was not present, even though I was at home. I had to reschedule for a delivery to a parcel relay, which I picked up on June 27. That's it, but for Maison Agour, I have absolutely nothing to complain about.
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C
Rating: 5 out of 5
The delivery was very fast.
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D
Rating: 3 out of 5
A product arrived with an expired date, but after a week of battling, the complaint was taken into account with the return of the said product accompanied by a commercial gesture that was appreciated. Customer service only operates in the morning, which is unfortunate that this is not indicated on their site.
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Response from Maison Agour
Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.
A
Rating: 5 out of 5
Yummy
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D
Rating: 5 out of 5
Online shopping was easy to do, delivery was ultra-fast (1 day) even though I do not live close to the store. The quality of the product is there, simply nothing to complain about, everything is perfect. I will surely order from Agour in the future.
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Y
Rating: 5 out of 5
Excellence of products and fast shipping, perfect packaging.
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P
Rating: 5 out of 5
Excellent product, I recommend.
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A
Rating: 5 out of 5
Speed of receipt of the ordered jams.
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C
Rating: 5 out of 5
Very good products, careful and fast delivery.
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J
Rating: 4 out of 5
AGOUR products are very good. But the carrier DPD is VERY bad!
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D
Rating: 5 out of 5
Navigation on the site is very easy. The order arrived quickly, very well packaged. One of the products was out of stock: to keep me waiting, another product was included. A delight, I enjoyed it. And shortly after, the missing product arrived. Everything went perfectly, the Agour company listens to its customers and goes well beyond. Thank you again for your thoughtfulness.
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D
Rating: 3 out of 5
The products are of quality, but a big effort is needed on distribution; too much time between ordering and delivery.
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Response from Maison Agour
Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.
M
Rating: 5 out of 5
But the delivery of this order was complicated.
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J
Rating: 5 out of 5
Superb Ossau Iraty that reminds me of my childhood in Anglet Blancpignon. Average consumption: 2 kg per month. It's a lot, but when you love!!!
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L
Rating: 5 out of 5
The Ossau Iraty grand affinage is a delight. The kilo I ordered was gone in 2 days. We enjoyed it with a dry Jurançon that brought out all the aromas. I will try the reserve next time.
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F
Rating: 5 out of 5
A very good quality-price ratio. Nothing to complain about.
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M
Rating: 5 out of 5
Very good products.
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J
Rating: 5 out of 5
Satisfied.
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D
Rating: 5 out of 5
In line with what I expected in terms of quality and seriousness regarding delivery.
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R
Rating: 5 out of 5
Hello, I am a long-time customer; however, Chronofresh is very bad: my order from 07/05 is lost, and I am still not delivered. What to do???
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E
Rating: 5 out of 5
Very good products, well packaged.
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C
Rating: 3 out of 5
The order took a long time to arrive; I placed the order on May 5, and it arrived on May 15, 10 days, which is a long time for delivery. The cheeses are very good.
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Response from Maison Agour
Hello, Thank you for your feedback, and we are delighted to hear that you enjoyed our cheeses. We would like to apologize for the delivery delay of your order. Due to public holidays and long weekends, our shipments have indeed been delayed in recent days. We sincerely regret this setback and assure you that this is an exceptional situation. We are doing everything we can to ensure that our usual delivery times are respected and that our products arrive at your home in the best possible conditions. We thank you for your understanding and hope to continue to satisfy you with our products in your future orders. Best regards, The Agour team.
D
Rating: 5 out of 5
Very good delivery; high-quality ordered products and very attentive contact person. Thank you.
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A
Rating: 5 out of 5
Very well, you took my comment regarding the salting into account.
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J
Rating: 2 out of 5
"Pikorra" sheep cheese (Format: x3) The container arrived open, staining the rest of the ordered products, fortunately sealed.
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B
Rating: 5 out of 5
Very good site, too bad there are no desserts.
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H
Rating: 4 out of 5
Delicious.
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C
Rating: 5 out of 5
Very satisfied with my order. Fast delivery.
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A
Rating: 5 out of 5
No problem.
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A
Rating: 5 out of 5
Incredible product, so fruity, tasty, sweet, and intense at the same time. You can feel the respect for flavors. I highly recommend.
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A
Rating: 5 out of 5
Very satisfied with the fast delivery but especially with the quality of the cheeses.
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C
Rating: 5 out of 5
Still as delicious.
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E
Rating: 4 out of 5
Too much advertising after purchases.
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