Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Fast delivery in 24 hours, however, there was a problem finding the address by TNT. They didn't call even though we asked them to because our address is not easy to find. Change the carrier!!! Big stress because it was a birthday gift! Not easy to reach you by phone either, but with persistence, we manage. However, good order tracking.
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Response from Maison Agour
Hello, unfortunately, carriers are sometimes unpredictable and quite difficult to manage. Fortunately, everything ended well and I hope the gift was appreciated!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/08/2021
Well received today August 9, not yet tasted, waiting for our guests.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Very good products, a clear site, fast delivery, well-packaged cheeses.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/08/2021
Ergonomic site, but especially super efficient delivery with products very well conditioned for the 'journey'.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/08/2021
Very good products, fast delivery and attentive to its customers.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
REGULAR CUSTOMER SO SATISFIED.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/07/2021
Quick order from Agour. However, the TNT delivery leaves much to be desired, not even the package is delivered to you, the delivery person puts it at the relay, for me to go pick it up.
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Response from Maison Agour
Hello, Thank you for your message and for your understanding. Indeed, with TNT it is not always easy, but unfortunately it is the "least bad" of the carriers we have found to date. Otherwise, we offer Chrono fresh which delivers 100% of parcels to your home by appointment in refrigerated trucks, but the cost is much higher. You can choose this carrier on our site (with a small surcharge that we share). Enjoy your tasting! Vincent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/07/2021
I am satisfied with my order on the AGOUR site, fast delivery with concern for the cold chain, as well as the quality of the products. I recommend your products to my friends.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/07/2021
Top quality products!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/07/2021
The site allows for easy shopping. I request delivery while respecting the cold chain. The deadlines are respected and the quality of the products is always there. It is possible to request, for a small extra charge, that the ham be sliced and vacuum-packed... it's great.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/07/2021
Exceptional products!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/07/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Completely satisfied!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
No problem on the site. Regarding the transport, since I am on an island, there was a lack of information from the carrier towards me. Fortunately, your charming secretaries worked wonderfully.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Fast delivery, the product is as I wanted, very good.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Very good product. Shipped with care and speed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
Smooth order, quick with a responsive customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2021
Fast shipping, but the box arrived damaged. However, the ham was well protected.
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Response from Maison Agour
Hello, we are sorry for this incident which is unfortunately not our responsibility. Carriers are sometimes not very concerned about the condition of the parcels. We hope that the products met your expectations!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2021
Very good, good product and well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/07/2021
Quality cheese
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/07/2021
Second order and delivery still mediocre. (Parcel opened and not delivered to home).
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Response from Maison Agour
Hello, we are sorry for these unfortunate experiences. Unfortunately, we no longer have control over the parcel once it is entrusted to the carrier. I hope your products arrived undamaged and that you liked the ham!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2021
For customer service, it's not great, they don't respond to emails, nor to phone calls, and for the message left with the shipping service, I'm still waiting... Too bad!
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Response from Maison Agour
Hello, we are sorry, our customer service manager was on vacation at that time... That's why your requests went unanswered. We hope that the products received met your expectations and that the tasting was good!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/07/2021
Excellent service, fast delivery and products arrived fresh thanks to the insulated packaging and ice packs. I will order again and recommend the site avoir.com
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Fast delivery, quality packaging (with cold accumulators) everything is top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
High quality products. Careful packaging
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Hello, the access site (cheese, ham icons, etc.) needs to be improved in terms of choice visibility... I didn't instinctively guess that they were choice icons and for a second time I searched a bit... There need to be icons that stand out... In white, one might simply think they are a form of summary... Otherwise, once in the choice, it's very clear (in my humble opinion!!) we have everything, the weight, the price per portion, per kg, and the product details... And the best for last: very good quality products and delivery within 24/48h max, a guarantee of quality... I'll allow myself a small reproach: maybe free delivery at a slightly lower price... Thank you Agour!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Very serious site. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/07/2021
Very good well-made site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2021
Excellent, good products sent quickly and especially very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Very serious company, excellent products. Very good value for money. Highly recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
This is my 7th order. Everything is perfect and the quality of the products is exceptional
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/06/2021
Perfect, both the product and the delivery, the packaging. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
As usual, excellent products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Clear site and quick product search. Great products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/06/2021
Excellent product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
Very good.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Very happy with my order: received quickly, excellent products and well protected for shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/06/2021
Clear site. Order quickly shipped
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