English 
J
Rating: 5 out of 5
Perfect as usual
Translated reviews
Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 2, 3, 4 and 5 stars
Reset filtersR
Rating: 5 out of 5
The products are excellent. I order regularly and am never disappointed. I highly recommend (I have actually given this address to several people around me) and have let them taste the various cheeses.
Translated reviews
A
Rating: 5 out of 5
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
Translated reviews
G
Rating: 5 out of 5
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
Translated reviews
F
Rating: 4 out of 5
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
Translated reviews
I
Rating: 5 out of 5
Excellent experience both in web navigation for purchase and shipping: timing, presentation, and care of it.
Translated reviews
X
Rating: 5 out of 5
Very good products .. it would make you want to immigrate to the Basque Country
Translated reviews
M
Rating: 5 out of 5
Delicious products. Caring and responsive after-sales service.
Translated reviews
V
Rating: 5 out of 5
Fast and compliant
Translated reviews
A
Rating: 5 out of 5
good products. we will recommend
Translated reviews
A
Rating: 5 out of 5
Very good quality, excellent! Fast delivery.
Translated reviews
A
Rating: 5 out of 5
Excellent as promised
Translated reviews
D
Rating: 5 out of 5
Delicious and fast delivery
Translated reviews
J
Rating: 5 out of 5
Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.
Translated reviews
F
Rating: 5 out of 5
As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!
Translated reviews
L
Rating: 5 out of 5
Super Lightly greasy To taste without hesitation
Translated reviews
P
Rating: 5 out of 5
Serious house and the quality is there. Thank you
Translated reviews
J
Rating: 5 out of 5
The old reserve is excellent, the one with espelette pepper is still lacking in flavor
Translated reviews
P
Rating: 5 out of 5
So good
Translated reviews
J
Rating: 5 out of 5
Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you
Translated reviews
P
Rating: 3 out of 5
Once it leaves your place, you manage nothing. The delivery location was changed without my intervention, and it was no longer your responsibility according to you... Instead of going next to my house, I had to cross all of Marseille.
Translated reviews
Response from Maison Agour
Mr. Miras,
Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.
Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).
When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.
We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.
For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]
Thank you for your understanding, and we remain at your disposal.
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.
Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).
When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.
We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.
For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]
Thank you for your understanding, and we remain at your disposal.
Best regards,
Maison Agour Etxea
L
Rating: 5 out of 5
Very good cheese, fast delivery in suitable packaging!
Translated reviews
C
Rating: 5 out of 5
Excellent service and delicious cheese
Translated reviews
M
Rating: 5 out of 5
Excellent
Translated reviews
G
Rating: 5 out of 5
Super good
Translated reviews
F
Rating: 5 out of 5
Perfect and excellent cheese
Translated reviews
P
Rating: 5 out of 5
Very well received
Translated reviews
C
Rating: 5 out of 5
Super order but delivery too long for my taste!
Translated reviews
D
Rating: 5 out of 5
Excellent products, authentic, (relatively) competitive.
Translated reviews
J
Rating: 5 out of 5
A product of excellence, a delight...!!. Highly recommended.
Translated reviews
E
Rating: 5 out of 5
Excellent cheese. Honored on our Christmas table. Thank you
Translated reviews
H
Rating: 5 out of 5
Excellent cheeses
Translated reviews
T
Rating: 5 out of 5
Very good but small problem is that it melted very quickly
Translated reviews
H
Rating: 5 out of 5
Satisfied
Translated reviews
L
Rating: 4 out of 5
Delivery deadline not respected
Translated reviews
Response from Maison Agour
Mr. Le Moël,
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
J
Rating: 2 out of 5
Quite disappointed with the reception of the products
Translated reviews
Response from Maison Agour
Mr. Carreau,
Thank you for your feedback, and we are sincerely sorry to learn of your disappointment upon receiving our products.
Your satisfaction being at the heart of our priorities, we invite you to contact our customer service so that we can better understand the situation and provide you with an appropriate solution: [email protected]
In case of specific damages upon opening the package (breakage, omission, or deterioration of the product), the sender and/or the recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point to contact our customer service.
The complaint must be accompanied by visuals of the packaging and products attesting to the situation.
After studying the complaint by our quality service, the customer service will proceed according to the customer's wish, to create a credit note, refund, or reship the damaged goods only.
We remain at your disposal and hope to have the opportunity to offer you a better experience.
Best regards,
Maison Agour Etxea
Thank you for your feedback, and we are sincerely sorry to learn of your disappointment upon receiving our products.
Your satisfaction being at the heart of our priorities, we invite you to contact our customer service so that we can better understand the situation and provide you with an appropriate solution: [email protected]
In case of specific damages upon opening the package (breakage, omission, or deterioration of the product), the sender and/or the recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point to contact our customer service.
The complaint must be accompanied by visuals of the packaging and products attesting to the situation.
After studying the complaint by our quality service, the customer service will proceed according to the customer's wish, to create a credit note, refund, or reship the damaged goods only.
We remain at your disposal and hope to have the opportunity to offer you a better experience.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Not disappointed with the delivery
Translated reviews
O
Rating: 3 out of 5
In fact, the cheese was good but nothing more. Moreover, I did not like receiving my cheese in two pieces and very uneven.
Translated reviews
Response from Maison Agour
Mr. Ducros,
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
T
Rating: 5 out of 5
very satisfying :) !!
Translated reviews
D
Rating: 5 out of 5
Very good products
Translated reviews