Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Quality products, too bad Chronofresh is so expensive.
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Response from Maison Agour
Hello, Thank you for your feedback! Chronofresh is a premium service that guarantees delivery in a refrigerated truck, but it comes at a high cost. We pay an average of €20 per shipment and have chosen to charge only €14.90 to absorb part of it. That said, we also offer an alternative with DPD for standard delivery. You can add an insulated bag and ice packs, which is more than enough, especially in winter, to keep the products in good condition. Please feel free to contact us if you have any questions! Best regards, The Agour team.
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DAVID M.
Rating: 4 out of 5
following a purchase from 22/01/2025
Perfect.
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Pascale A.
Rating: 4 out of 5
following a purchase from 21/01/2025
The site is good, delivery is fast and reliable.
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yvonne P.
Rating: 4 out of 5
following a purchase from 04/01/2025
a bit too firm (hard)!
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Evelynem L.
Rating: 4 out of 5
following a purchase from 21/12/2024
Pleasant with photos true to the products.
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pascal K.
Rating: 4 out of 5
following a purchase from 26/12/2024
The cheese is really excellent, one of the best I have eaten. The Txistorra is good but could be drier. Order shipped quickly and carefully packaged.
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Response from Maison Agour
We are delighted that our cheese met your expectations, it is a real pride for us. Regarding the txistorra, we take your comment into account. It is a product that is often consumed slightly tender, but we understand that some prefer a drier texture. We will pass your feedback to our workshop for consideration.
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Vincent D.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good.
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Michel Q.
Rating: 2 out of 5
following a purchase from 09/12/2024
Don't waste my time. I have already given my feedback. Happy New Year and correct your display error. MQ.
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Nadine B.
Rating: 3 out of 5
following a purchase from 16/12/2024
Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
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samuel V.
Rating: 2 out of 5
following a purchase from 16/12/2024
Fast delivery time, product arrived in good condition but it's the first time I eat a Basque cake that is so bad, it's a shame.
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Response from Maison Agour
Hello, Thank you for your feedback. We are surprised by your comment, as our Basque cake, made artisanally according to a traditional recipe, usually meets with great success among our customers. We would like to know more to better understand your feelings. If you could specify what did not meet your expectations, it would help us check that there was no problem with this particular batch. We remain at your disposal and hope to have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
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Sébastien L.
Rating: 4 out of 5
following a purchase from 11/12/2024
Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!
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Claude C.
Rating: 2 out of 5
following a purchase from 12/12/2024
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
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Response from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
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LUIS G.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very correct
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alexis L.
Rating: 4 out of 5
following a purchase from 28/11/2024
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
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Response from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
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muriel G.
Rating: 4 out of 5
following a purchase from 05/12/2024
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
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Henri T.
Rating: 3 out of 5
following a purchase from 24/11/2024
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
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Response from Maison Agour
easy, efficient, compliant
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Lucienne M.
Rating: 3 out of 5
following a purchase from 24/11/2024
I ordered several times on this site. Very dissatisfied with my last order of ham.
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Response from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
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Lucrèce S.
Rating: 4 out of 5
following a purchase from 02/12/2024
Serious site and good products!
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Francoise P.
Rating: 4 out of 5
following a purchase from 02/12/2024
Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.
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DAVID M.
Rating: 4 out of 5
following a purchase from 01/12/2024
NOTHING TO SAY PERFECT
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Henri H.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very good product, a bit slow for processing the order, but I suppose that's the price of success!
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Hervé L.
Rating: 4 out of 5
following a purchase from 01/12/2024
Reactive, commercial; good packaging to maintain a correct temperature.
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Christian G.
Rating: 4 out of 5
following a purchase from 30/11/2024
Fast shipping, excellent cheese and the temporary promotion was interesting.
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bruno L.
Rating: 4 out of 5
following a purchase from 30/11/2024
No worries.
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Annick Z.
Rating: 4 out of 5
following a purchase from 28/11/2024
Reception of products in very good packaging conditions and fast delivery. Not having tasted the products yet (purchases for Christmas), I cannot yet give my opinion on the quality, hence 4 stars for now...
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VIRGINIE B.
Rating: 4 out of 5
following a purchase from 28/11/2024
Nothing to say about the products. But delivery was one day late. Only downside.
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Didier L.
Rating: 3 out of 5
following a purchase from 17/11/2024
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
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Response from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
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Sylvie R.
Rating: 4 out of 5
following a purchase from 24/11/2024
Very satisfied with my order, however, I would like to give you a personal opinion: I would have liked the cheese to be a little drier! But it remains an excellent top product.
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Response from Maison Agour
Thank you very much for your positive feedback! If you prefer a slightly drier cheese, we recommend trying our Ossau-Iraty Vieille Réserve, which is aged for 17 months. This could perfectly meet your expectations!
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Pascale A.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very quickly delivered, very good cheese, vacuum packaging.
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Yamina B.
Rating: 4 out of 5
following a purchase from 22/11/2024
I received the package well and the instructions I gave were respected. Thank you.
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Marie-Christine H.
Rating: 3 out of 5
following a purchase from 19/11/2024
Very expensive, it's a shame because we find quality artisanal Basque cheeses at our cheesemonger. What is the point of buying by mail?
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Response from Maison Agour
Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!
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Olivier M.
Rating: 3 out of 5
following a purchase from 15/11/2024
Too much bubble wrap for the package.
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Response from Maison Agour
Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!
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Fabienne V.
Rating: 4 out of 5
following a purchase from 13/11/2024
Beautiful site that provokes desire. The products are well highlighted.
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Patrick C.
Rating: 4 out of 5
following a purchase from 13/11/2024
I was disappointed by the Basque cake with cream, it was not very fresh.
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Beatrice C.
Rating: 4 out of 5
following a purchase from 31/10/2024
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
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Pierre Louis P.
Rating: 4 out of 5
following a purchase from 01/11/2024
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
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max D.
Rating: 4 out of 5
following a purchase from 27/10/2024
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
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Jean-Philippe F.
Rating: 3 out of 5
following a purchase from 05/11/2024
The weight of the square is announced at about 700g and it is 456g... it's very approximate.
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Response from Maison Agour
We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.
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Patrice V.
Rating: 3 out of 5
following a purchase from 05/11/2024
Taste better in the Basque Country.
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Response from Maison Agour
Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.
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Xabier L.
Rating: 4 out of 5
following a purchase from 03/11/2024
Clear and correct information on the website. The shipping reception time was too long. Xabi.
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