The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
excellent product but without a confirmation of my order I was left wondering until it arrived. Attempts to contact you went unanswered for three days. Maybe communicate a little better, you have an excellent product but I hesitate to reorder.
Translated reviews
Response from Maison Agour
Thank you very much for your feedback and for your kind words about our products we’re truly happy you enjoyed them.
We’re very sorry for the lack of communication regarding your order. During that period, a few members of our team were on vacation, and we must admit our organization wasn’t optimal which unfortunately caused delays in responding to messages and confirming orders.
We fully understand how frustrating that must have been and are doing everything we can to improve. We hope to have the opportunity to serve you again with a smoother experience next time.
Kind regards,
The Agour Team.
C
Catherine I.
Rating: 2 out of 5
following a purchase from 13/04/2025
Expiration date very close for the sausages, swollen bags. I sent you an email with no response to this day. Best regards.
Translated reviews
Response from Maison Agour
Thank you for your feedback.
Regarding the swollen bags, don't worry: it's completely normal. It's related to our packaging method for the sausages, which leaves a small volume of air to avoid crushing the product and to preserve its quality. We sincerely apologize for the close expiration dates.
As a gesture of goodwill, we offer you a €5 voucher valid on your next order.
Best regards,
The Agour team.
G
Guy S.
Rating: 4 out of 5
following a purchase from 13/04/2025
Finally a delivery that went well with a package handed over in person and not thrown over the gate. It seems that paying the extra for fresh products brings additional quality.
Translated reviews
B
Beatrice V.
Rating: 4 out of 5
following a purchase from 13/04/2025
Yes, well, but I thought I had a jar of black cherry jam, maybe a bad choice of basket.
Translated reviews
Response from Maison Agour
Thank you for your feedback. Indeed, the black cherry jam was not included in the basket you chose.
Don't hesitate to reach out to us for advice during your next order, we will be happy to guide you to the basket that best meets your expectations!
P
Patrick V.
Rating: 3 out of 5
following a purchase from 07/04/2025
A product too dry, impossible to taste. First bad rating
Translated reviews
Response from Maison Agour
Thank you for your feedback. In order for us to better understand and respond appropriately, could you please specify which product you are referring to?
E
Emmanuel L.
Rating: 4 out of 5
following a purchase from 19/03/2025
Choice, packaging, delivery, all of this is correct. As for the cheese itself, it is good but not exceptional... In any case, far from being the "best cheese in the world" that you claim....
Translated reviews
Response from Maison Agour
Thank you for your feedback. The title of 'best cheese in the world' refers to a real award received at the World Cheese Awards, and not a claim, but of course, tastes are personal! Feel free to try other affinements, some are more distinctive.
J
Jean-Francois D.
Rating: 4 out of 5
following a purchase from 24/02/2025
very clear site, quality products
Translated reviews
H
Helene T.
Rating: 3 out of 5
following a purchase from 26/02/2025
Disappointed this time. The ham was too dry and the sausages very small for the price.
Translated reviews
Response from Maison Agour
We are sorry that this order did not meet your expectations. Our hams are artisanal and their aging can sometimes vary slightly in texture. Regarding the sausages, their weight is always indicated on the site, but we understand your remark. Please feel free to contact us if you have any questions. Best regards, The Agour team.
M
Marie-Christine V.
Rating: 4 out of 5
following a purchase from 22/01/2025
The site is quite good.
Translated reviews
M
Michel P.
Rating: 4 out of 5
following a purchase from 31/01/2025
It was my first order without knowing the products... I found that the plastic packaging does not contribute to the quality of the products: the tommette is not dry enough and, moreover, the blue cheese is not strong enough.
Translated reviews
Response from Maison Agour
Thank you for your feedback. We understand your concerns regarding plastic packaging. We are doing our best to find more eco-friendly alternatives, but for now, there is no viable solution to guarantee the quality and freshness of our products during online sales. Regarding the tommette, we advise you to let it dry for a few days in the open air (in a cool, dry place). As for the blue cheese, if you prefer stronger cheeses, feel free to let it age a bit yourself. The Agour team.
L
Luis G.
Rating: 4 out of 5
following a purchase from 28/01/2025
It is correct and fast.
Translated reviews
M
Marianne L.
Rating: 4 out of 5
following a purchase from 28/01/2025
Impeccable delivery. But the ordered cheese arrived in 2 parts? A large piece and a smaller one to make up the weight. Not very nice.
Translated reviews
Response from Maison Agour
Thank you for your message and your positive feedback regarding the delivery. We apologize for the situation regarding your cheese. Indeed, the format you ordered was out of stock at the time of shipping, and we replaced the missing quantity with another piece to respect the total weight of your order. We understand that this was not ideal, and we will make sure to better manage these situations in the future. Thank you for your understanding.
A
Adil T.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very professional both in logistics and product quality. I highly recommend this site. Thank you.
Translated reviews
C
Cyrille F.
Rating: 4 out of 5
following a purchase from 23/01/2025
Quality products, too bad Chronofresh is so expensive.
Translated reviews
Response from Maison Agour
Hello, Thank you for your feedback! Chronofresh is a premium service that guarantees delivery in a refrigerated truck, but it comes at a high cost. We pay an average of €20 per shipment and have chosen to charge only €14.90 to absorb part of it. That said, we also offer an alternative with DPD for standard delivery. You can add an insulated bag and ice packs, which is more than enough, especially in winter, to keep the products in good condition. Please feel free to contact us if you have any questions! Best regards, The Agour team.
D
David M.
Rating: 4 out of 5
following a purchase from 22/01/2025
Perfect.
Translated reviews
P
Pascale A.
Rating: 4 out of 5
following a purchase from 21/01/2025
The site is good, delivery is fast and reliable.
Translated reviews
Y
Yvonne P.
Rating: 4 out of 5
following a purchase from 04/01/2025
a bit too firm (hard)!
Translated reviews
E
Evelynem L.
Rating: 4 out of 5
following a purchase from 21/12/2024
Pleasant with photos true to the products.
Translated reviews
P
Pascal K.
Rating: 4 out of 5
following a purchase from 26/12/2024
The cheese is really excellent, one of the best I have eaten. The Txistorra is good but could be drier. Order shipped quickly and carefully packaged.
Translated reviews
Response from Maison Agour
We are delighted that our cheese met your expectations, it is a real pride for us. Regarding the txistorra, we take your comment into account. It is a product that is often consumed slightly tender, but we understand that some prefer a drier texture. We will pass your feedback to our workshop for consideration.
V
Vincent D.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good.
Translated reviews
M
Michel Q.
Rating: 2 out of 5
following a purchase from 09/12/2024
Don't waste my time. I have already given my feedback. Happy New Year and correct your display error. MQ.
Translated reviews
N
Nadine B.
Rating: 3 out of 5
following a purchase from 16/12/2024
Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.
Translated reviews
Response from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
S
Samuel V.
Rating: 2 out of 5
following a purchase from 16/12/2024
Fast delivery time, product arrived in good condition but it's the first time I eat a Basque cake that is so bad, it's a shame.
Translated reviews
Response from Maison Agour
Hello, Thank you for your feedback. We are surprised by your comment, as our Basque cake, made artisanally according to a traditional recipe, usually meets with great success among our customers. We would like to know more to better understand your feelings. If you could specify what did not meet your expectations, it would help us check that there was no problem with this particular batch. We remain at your disposal and hope to have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
S
Sébastien L.
Rating: 4 out of 5
following a purchase from 11/12/2024
Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!
Translated reviews
C
Claude C.
Rating: 2 out of 5
following a purchase from 12/12/2024
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
Translated reviews
Response from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
L
Luis G.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very correct
Translated reviews
A
Alexis L.
Rating: 4 out of 5
following a purchase from 28/11/2024
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
Translated reviews
Response from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
M
Muriel G.
Rating: 4 out of 5
following a purchase from 05/12/2024
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
Translated reviews
H
Henri T.
Rating: 3 out of 5
following a purchase from 24/11/2024
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
Translated reviews
Response from Maison Agour
easy, efficient, compliant
L
Lucienne M.
Rating: 3 out of 5
following a purchase from 24/11/2024
I ordered several times on this site. Very dissatisfied with my last order of ham.
Translated reviews
Response from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
L
Lucrèce S.
Rating: 4 out of 5
following a purchase from 02/12/2024
Serious site and good products!
Translated reviews
F
Francoise P.
Rating: 4 out of 5
following a purchase from 02/12/2024
Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.
Translated reviews
D
David M.
Rating: 4 out of 5
following a purchase from 01/12/2024
NOTHING TO SAY PERFECT
Translated reviews
H
Henri H.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very good product, a bit slow for processing the order, but I suppose that's the price of success!
Translated reviews
H
Hervé L.
Rating: 4 out of 5
following a purchase from 01/12/2024
Reactive, commercial; good packaging to maintain a correct temperature.
Translated reviews
C
Christian G.
Rating: 4 out of 5
following a purchase from 30/11/2024
Fast shipping, excellent cheese and the temporary promotion was interesting.
Translated reviews
B
Bruno L.
Rating: 4 out of 5
following a purchase from 30/11/2024
No worries.
Translated reviews
A
Annick Z.
Rating: 4 out of 5
following a purchase from 28/11/2024
Reception of products in very good packaging conditions and fast delivery. Not having tasted the products yet (purchases for Christmas), I cannot yet give my opinion on the quality, hence 4 stars for now...
Translated reviews
V
Virginie B.
Rating: 4 out of 5
following a purchase from 28/11/2024
Nothing to say about the products. But delivery was one day late. Only downside.
Translated reviews
D
Didier L.
Rating: 3 out of 5
following a purchase from 17/11/2024
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
Translated reviews
Response from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 