Customer reviews of Maison Agour

Thank you very much for your feedback! It seems that you rated the brand based on the texture of the product received, but feel free to also share your impressions of our service in general: the packaging, the responsiveness of customer service, the speed of delivery, or your experience on our site. Your feedback is valuable to help us improve every aspect of our service!

Thank you for your feedback! Indeed, raw milk cheeses can sometimes have a slightly more 'sharp' taste. This is part of the characteristics of these authentic products, made in accordance with tradition. We are glad that you are satisfied with our other products and remain at your disposal for any information or recommendations according to your preferences.

Thank you very much for your positive feedback on our products! We are really sorry to hear that the parcel relay chosen by the carrier is so far from your home. This can indeed be inconvenient, and we understand your frustration. We will pass this information on to our carrier to try to improve this point in the future. In the meantime, for your next order, feel free to explore our home delivery options or Chronofresh for more comfort.

Thank you very much for your review and positive comments! We are delighted that you enjoyed our cheese and that our responsiveness was able to meet your expectations despite the delivery error. Regarding the price, we strive to offer high-quality products, which can sometimes influence the cost. We hope you will continue to enjoy our cheeses!

Thank you for taking the time to share your opinion on our almond tuiles. We are sorry to hear that they arrived in crumbs. Unfortunately, during transport, it can happen that fragile products like tuiles suffer some damage. We are glad that the last tuiles were good, but we understand your disappointment and are truly sorry.

We would like to thank you for your message and sincerely apologize for the disappointment related to your delivery. As we mentioned during our phone conversation, it happens that some carriers encounter difficulties in certain regions, which can lead to delays or drop-offs at relay points. We understand how frustrating this can be, and we are truly sorry for the inconveniences caused. For your next order, we offer the Chronofresh option, which guarantees better handling of the cold chain.

Thank you very much for your feedback. We are delighted to hear that you enjoyed the quality of our products! We apologize for the delivery delay with Chronofresh. This service is usually very reliable, but as you pointed out, unforeseen events can sometimes occur. That said, it is not normal that your order took 4 days to arrive. We will escalate this issue with our provider to understand what happened and prevent it from happening again. The advantage with Chronofresh is that even in case of delay, the products remain fresh. Given that you enjoyed our products, we hope you might consider adjusting your rating, as the delivery depends on our carrier and not on our direct service. Thank you again for your understanding, and we hope to see you again soon.

Thank you for your feedback and we are glad that the delivery went well. However, you are right, the cheese should indeed have been vacuum sealed, and we apologize for this oversight. That said, it is not a problem for this type of cheese. It continues to mature even without vacuum sealing, and it remains perfectly consumable. We are at your disposal for any further questions and thank you for your trust.

We are truly sorry to hear that you encountered a problem with this delivery and that you did not receive a response sooner. It seems that your email went unnoticed, but we have just responded to you. We completely understand your concern regarding the cold chain and the carrier's delay. We do everything possible to avoid this kind of situation and hope that our email response will provide you with a satisfactory solution. Again, we apologize for this inconvenience, and thank you for your loyalty.

Thank you for your feedback. We are delighted that you are satisfied with our products, but we understand that shipping costs may seem high. To reduce these costs, we suggest placing group orders with your friends or family. This can allow you to reach the necessary amount to benefit from free shipping and thus optimize costs. Best regards, The Agour team.

Hello, Thank you for your feedback. We are sorry to hear that you were surprised by the shelf life of the tommette received. To clarify, this is a best before date (BBD) and not a use by date (UBD). The BBD indicates until when the product retains its optimal qualities, but the cheese remains perfectly consumable beyond this date. Best regards, The Agour team.

Hello, Thank you for your feedback. We are sorry to hear that you received cheese in poor condition and that this spoiled your experience. We have taken your complaint into account and have responded to you. To rectify the situation, we have already taken steps to send you quality cheese. We are glad that you enjoyed the cake. We thank you for your patience and apologize for this inconvenience. Best regards, The Agour team.

Hello, Thank you for your comment. We are glad to know that you liked the cheeses and that the delivery was made correctly. We understand your concern regarding the weight and size of the cheeses. We are working to offer options for smaller pieces and chunks, but due to high transportation costs, it is not always profitable for us to offer products below a certain weight. However, we assure you that we are considering ways to adjust our options to better meet our customers' needs. We would greatly appreciate it if you could reconsider the rating you gave us. Although we understand your point of view, a 3-star rating, given that the products and service have been satisfactory, does not fully reflect our intention to improve and provide the best possible experience. Thank you again for your suggestions and for your understanding. Regards, Agour.

Jam and chili jelly too sweet. It feels expensive for sugar. Disappointing cheese, not very tasty.

Cold chain not respected, package received on Monday 19.08.2024. This package should have been delivered on the 16th or 17th. The refrigerated packs were useless. I cannot offer and use the ordered products at the guest table as initially planned for fear of ???? I would have preferred to be informed of the delivery problems related to the August 15 holiday.

I have ordered several times without issues, but the last order was disappointing; crushed basque cake that seemed to have been packed hot 'not great for presentation' and the sheep cheeses were no longer presentable as they were melted and crushed. The rest of the order was impeccable.

Very good products, with one downside; in some of the packages, the vacuum was poorly done with air inside.

Delivery too long 3 days cheese 🧀 blue sheep oozing oil overheated due to delivery delay package put in my mailbox without even ringing my doorbell, almost threw everything in the trash, surely my last order with Agour

Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.

Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.

Hello, Thank you for your feedback, and we are delighted to hear that you enjoyed our cheeses. We would like to apologize for the delivery delay of your order. Due to public holidays and long weekends, our shipments have indeed been delayed in recent days. We sincerely regret this setback and assure you that this is an exceptional situation. We are doing everything we can to ensure that our usual delivery times are respected and that our products arrive at your home in the best possible conditions. We thank you for your understanding and hope to continue to satisfy you with our products in your future orders. Best regards, The Agour team.

Thank you for taking the time to leave us feedback on your experience. We are sincerely sorry that your last order did not fully satisfy you. At Maison Agour, we strive to provide our customers with an exceptional shopping experience with every order. Your feedback is valuable to us and allows us to continuously improve. If you wish, we would be happy to learn more about your experience to better understand the areas for improvement. Please feel free to contact us by email at [email protected]. We sincerely hope you will give us another chance to demonstrate our commitment to providing you with quality products and services. The Maison Agour team.