Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 2, 3 and 4 stars

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Acheteur vérifié

Published on 14/02/2021 à 16h19 following a purchase from 16/08/2020

Everything went very well.

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Acheteur vérifié

Published on 14/02/2021 à 15h17 following a purchase from 13/12/2020

1 : I give an average rating because I received a different gourmet basket than the one I ordered.

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Response from Maison Agour Published on 16/02/2021

2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent

Acheteur vérifié

Published on 14/02/2021 à 13h53 following a purchase from 07/12/2020

4 : Very good overall - for all of us, the truffle cheese really needs to be reviewed!

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Acheteur vérifié

Published on 14/02/2021 à 09h07 following a purchase from 09/01/2021

20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.

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Response from Maison Agour Published on 16/02/2021

21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent

Acheteur vérifié

Published on 14/02/2021 à 08h32 following a purchase from 29/10/2020

24 : Good overall!

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Acheteur vérifié

Published on 14/02/2021 à 07h27 following a purchase from 30/06/2020

29 : Well packaged, shipped on time.

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Acheteur vérifié

Published on 13/02/2021 à 23h01 following a purchase from 14/04/2020

40 : Good products. Excellent value for money.

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Acheteur vérifié

Published on 13/02/2021 à 22h56 following a purchase from 31/12/2020

42 : nothing to say about the ordered products except for one that I would not recommend

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Acheteur vérifié

Published on 13/02/2021 à 22h53 following a purchase from 21/07/2020

43 : Conforms to my order

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Acheteur vérifié

Published on 13/02/2021 à 22h44 following a purchase from 18/01/2021

45 : Excellent quality....

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