Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Fast delivery time, product arrived in good condition but it's the first time I eat a Basque cake that is so bad, it's a shame.
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Response from Maison Agour
Hello, Thank you for your feedback. We are surprised by your comment, as our Basque cake, made artisanally according to a traditional recipe, usually meets with great success among our customers. We would like to know more to better understand your feelings. If you could specify what did not meet your expectations, it would help us check that there was no problem with this particular batch. We remain at your disposal and hope to have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
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DANGOUMAU C.
Rating: 5 out of 5
following a purchase from 16/12/2024
Excellent products
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jean christophe L.
Rating: 5 out of 5
following a purchase from 04/12/2024
the site is great and your customer service is too
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Agata Ida D.
Rating: 5 out of 5
following a purchase from 05/12/2024
perfect
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Sandrine I.
Rating: 5 out of 5
following a purchase from 15/12/2024
Super happy with our order, the Pimençon is so good as well as all your products, we will recommend for sure! Happy
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Francis D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Compliant and fast
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CHRISTIAN V.
Rating: 5 out of 5
following a purchase from 02/12/2024
easy navigation
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Sylvain O.
Rating: 5 out of 5
following a purchase from 14/12/2024
Perfect timing and content!
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Thierry V.
Rating: 5 out of 5
following a purchase from 14/12/2024
Serious company and excellent product
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MARIE-CAROLINE P.
Rating: 5 out of 5
following a purchase from 14/12/2024
excellent products, fast delivery and very well packaged! I highly recommend!!
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JALAL E.
Rating: 5 out of 5
following a purchase from 01/12/2024
Very very good product I validate
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GINETTE H.
Rating: 5 out of 5
following a purchase from 12/12/2024
everything is very good including communication
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Nadine L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Excellent I will recommend, plus fast and careful delivery.
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YANNICK L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very good
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Laure C.
Rating: 5 out of 5
following a purchase from 07/12/2024
Order received quickly, products are well protected for transport.
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Nathalie B.
Rating: 5 out of 5
following a purchase from 12/12/2024
An impeccable service, perfect quality for delivery, products well packaged. I recommend. See you soon for a new order.
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Claude C.
Rating: 2 out of 5
following a purchase from 12/12/2024
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
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Response from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
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Marie P.
Rating: 5 out of 5
following a purchase from 01/12/2024
Excellent products (cheeses), order received quickly
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Cathy P.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast delivery and well-packaged order
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laetitia R.
Rating: 5 out of 5
following a purchase from 11/12/2024
Satisfaction. Careful and fast delivery. The recipient was delighted. Thank you
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Bruno S.
Rating: 5 out of 5
following a purchase from 01/12/2024
Customer service is superb, a little issue on the site, one call and everything is resolved. It's great. I recommend especially the products which are perfect and very good. Looking forward to it. In any case, I wish you all a happy holiday season. Bruno
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veronique P.
Rating: 5 out of 5
following a purchase from 10/12/2024
Fast delivery, very good products excellent
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Philippe M.
Rating: 5 out of 5
following a purchase from 30/11/2024
Order well packaged and delivered respecting the customer's request for postponement. Perfect.
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SYLVAIN C.
Rating: 5 out of 5
following a purchase from 30/11/2024
I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.
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Frania K.
Rating: 5 out of 5
following a purchase from 09/12/2024
very satisfied with my order and top delivery tracking!
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Annie D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Products of excellent quality that are not found everywhere. Bravo
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Trung-Nghia N.
Rating: 5 out of 5
following a purchase from 28/11/2024
Very good communication and excellent products
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David L.
Rating: 5 out of 5
following a purchase from 27/11/2024
misleading. Could you please specify which products you are referring to and what disappointed you? We want to provide the best possible experience, and your feedback will help us improve. Maison Agour.
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Antonio C.
Rating: 5 out of 5
following a purchase from 05/12/2024
This is the first time I order from Agour and frankly I am not disappointed. The site is easy to use, the delivery impeccable, in short everything is perfect.
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Evelyne B.
Rating: 5 out of 5
following a purchase from 06/12/2024
Completely satisfied, the cheese I bought is delicious and I will certainly buy more. I chose Ossau-Iraty AOP 6 months and it is delicious! The delivery was very fast, even though I live in Italy, and the entire purchasing process was simple and precise. Highly recommended.
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Jean marc P.
Rating: 5 out of 5
following a purchase from 27/11/2024
Very good products. Fast shipping. To renew
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JEAN-LOUIS G.
Rating: 5 out of 5
following a purchase from 05/12/2024
very good quality
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Pierre Yves F.
Rating: 5 out of 5
following a purchase from 01/12/2024
Thank you for your feedback. We understand your frustration and would like to provide you with some clarifications. We are not Amazon, but a small artisanal company, and we do our best to process each order quickly. Your order was placed on a Thursday afternoon, after the daily passage of carriers at 2 PM. Since we do not work on weekends, it was shipped on Tuesday morning and delivered by Wednesday morning. This represents a delay of 3 working days, in accordance with our announced deadlines of 3 to 5 working days. However, we understand that the wait may have seemed long to you and we sincerely apologize for that. We would also like to emphasize that this end-of-year period is particularly busy for us, but we remain committed to ensuring the best quality of service possible.
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Claude G.
Rating: 5 out of 5
following a purchase from 04/12/2024
perfect cheeses, packaging not at all chronofresh!!! cardboard package, point!!
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Jean-Pierre B.
Rating: 5 out of 5
following a purchase from 24/11/2024
ORDER RECEIVED ON TIME, WHOLE BONELESS BAYONNE HAM 9 MONTHS QUALITY, I CAN FINALLY USE MY HAM SLICER AND AVOID ALL THE PLASTIC PACKAGING FOUND IN LARGE STORES, IT'S GOOD FOR THE PLANET! I LOOK FORWARD TO DISCOVERING HIGH-END HAMS TO SEE IF THE PRICE DIFFERENCE IS IN LINE WITH THE QUALITY OF THE PRODUCTS. GOOD CONTINUATION AND HAPPY HOLIDAYS
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Martine H.
Rating: 5 out of 5
following a purchase from 04/12/2024
5 stars what more can I say!
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NAULET Y.
Rating: 5 out of 5
following a purchase from 01/12/2024
So good, terribly addictive!!!
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Henri T.
Rating: 3 out of 5
following a purchase from 24/11/2024
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
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Response from Maison Agour
easy, efficient, compliant
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Lucienne M.
Rating: 3 out of 5
following a purchase from 24/11/2024
I ordered several times on this site. Very dissatisfied with my last order of ham.
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Response from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
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VERONIQUE C.
Rating: 5 out of 5
following a purchase from 22/11/2024
Everything is OK, even the souvenirs.
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