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D
Rating: 5 out of 5
Fast delivery, excellent products. Experience to renew without delay.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 2, 3 and 5 stars
Reset filtersB
Rating: 5 out of 5
Reliable site. Good product quality. Nothing to say. Thank you.
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L
Rating: 5 out of 5
Efficient and clear.
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M
Rating: 5 out of 5
User-friendly site. The products are very good. The customer service is efficient and very friendly. Timely delivery, package in excellent condition. Thank you.
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M
Rating: 5 out of 5
Always very satisfied in every way with Maison Agour.
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A
Rating: 5 out of 5
Excellent, I love its flavor. I will gladly come back to you and order L'Osseau-Iraty Grand affinage, and especially a top packaging; vacuum and bubble wrap really protect. Thank you and see you soon.
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N
Rating: 5 out of 5
I give 5 to Agour but my package was in transit between December 7 and 9, and I had to call DHL for news. They then noted to prioritize it as a food package and I received it the next day.
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J
Rating: 5 out of 5
Product quality. However, there was a delivery problem within the expected time due to the DPD carrier not respecting the indicated shipping time, i.e., 48 hours after the package was picked up according to the information provided by Agour.
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J
Rating: 5 out of 5
High-end ham (shh, don't tell anyone), creamy cow cheese to die for, and Ossau Iraty: a delight, sorry the Basque cake is not as good as the one my wife makes (when she doesn't have a broken arm :-).
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L
Rating: 5 out of 5
The chosen cheese has unanimous approval and is almost finished. The dried tenderloin is well started! Everything is fine.
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N
Rating: 5 out of 5
As usual, quality product.
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G
Rating: 5 out of 5
Top delivery, the package arrived as expected. Thank you.
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A
Rating: 5 out of 5
Very simple.
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N
Rating: 5 out of 5
Easy to order. Good reception, quick and efficient. The products are well protected.
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P
Rating: 5 out of 5
Very satisfied with my order, fast delivery and well-packaged items.
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C
Rating: 5 out of 5
Hello, The ham is magnificent, 5 stars. The sausage is good. Best regards.
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R
Rating: 5 out of 5
Order delivered as expected. The ham purchased is delicious.
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D
Rating: 5 out of 5
Delicious products.
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B
Rating: 5 out of 5
It's Christmas before time, receiving a package from Agour! The products are delicious, the packaging perfect. The shipping, however, is a bit late. Maybe an increase in workload approaching the holidays.
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D
Rating: 5 out of 5
Products of excellent quality.
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P
Rating: 5 out of 5
The products I bought from Agour are really excellent, I love Basque cheeses.
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E
Rating: 5 out of 5
From ordering to delivery: perfect! Nothing to say; everything is in accordance and corresponds well to my request! Thank you!
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M
Rating: 5 out of 5
An assortment of excellent cheeses of all qualities.
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L
Rating: 5 out of 5
Always fast and on the quality of your excellent products.
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V
Rating: 5 out of 5
Very good products. I recommend.
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V
Rating: 5 out of 5
Simple and effective.
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J
Rating: 5 out of 5
Perfect.
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E
Rating: 5 out of 5
Delicious cheese, well packaged and quite fast. They have a new customer!
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M
Rating: 5 out of 5
Fast delivery, very well packaged and absolutely extra products!! It was a first order and no doubt others will follow. I have already converted a friend... see you soon... have a good end of the year!
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A
Rating: 5 out of 5
Nothing to say about the ordered products, since I renewed my order.
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E
Rating: 5 out of 5
Nothing to add.
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D
Rating: 3 out of 5
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
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Response from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
D
Rating: 5 out of 5
We love it, a pleasure of freshness and taste! 🤗
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A
Rating: 5 out of 5
It is easy to find what you are looking for.
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K
Rating: 5 out of 5
Very good service and excellent products. Always after several orders placed.
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J
Rating: 5 out of 5
The cheese is excellent, the packaging very good, very good communication with the sales person, the only problem is DPD who never respects the delivery day!!!
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P
Rating: 5 out of 5
Good products and fast, efficient service.
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A
Rating: 5 out of 5
No issues with the delivery, the packaging was perfect and the cans were particularly well protected.
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Y
Rating: 5 out of 5
AGOUR: okay, but the carrier no! I was supposed to receive the package 300 steps from my house, I received it 10 minutes by car from my house! at a relay point closed on Saturday and Sunday! for food, this is unacceptable!
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P
Rating: 5 out of 5
Respect for the order..... the follow-up ....and the announced deadlines.........thank you, best regards.
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