Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
The products are of quality, but a big effort is needed on distribution; too much time between ordering and delivery.
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Response from Maison Agour
Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.
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maria V.
Rating: 5 out of 5
following a purchase from 11/05/2024
But the delivery of this order was complicated.
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Jean-Hubert P.
Rating: 5 out of 5
following a purchase from 17/05/2024
Superb Ossau Iraty that reminds me of my childhood in Anglet Blancpignon. Average consumption: 2 kg per month. It's a lot, but when you love!!!
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Lucie G.
Rating: 5 out of 5
following a purchase from 16/05/2024
The Ossau Iraty grand affinage is a delight. The kilo I ordered was gone in 2 days. We enjoyed it with a dry Jurançon that brought out all the aromas. I will try the reserve next time.
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Fabien B.
Rating: 5 out of 5
following a purchase from 13/05/2024
A very good quality-price ratio. Nothing to complain about.
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MARTINE S.
Rating: 5 out of 5
following a purchase from 02/05/2024
Very good products.
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JUAN LUIS P.
Rating: 5 out of 5
following a purchase from 12/05/2024
Satisfied.
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DIEGO D.
Rating: 5 out of 5
following a purchase from 28/04/2024
In line with what I expected in terms of quality and seriousness regarding delivery.
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roger R.
Rating: 5 out of 5
following a purchase from 07/05/2024
Hello, I am a long-time customer; however, Chronofresh is very bad: my order from 07/05 is lost, and I am still not delivered. What to do???
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Elisabeth M.
Rating: 5 out of 5
following a purchase from 06/05/2024
Very good products, well packaged.
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Carolina R.
Rating: 3 out of 5
following a purchase from 05/05/2024
The order took a long time to arrive; I placed the order on May 5, and it arrived on May 15, 10 days, which is a long time for delivery. The cheeses are very good.
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Response from Maison Agour
Hello, Thank you for your feedback, and we are delighted to hear that you enjoyed our cheeses. We would like to apologize for the delivery delay of your order. Due to public holidays and long weekends, our shipments have indeed been delayed in recent days. We sincerely regret this setback and assure you that this is an exceptional situation. We are doing everything we can to ensure that our usual delivery times are respected and that our products arrive at your home in the best possible conditions. We thank you for your understanding and hope to continue to satisfy you with our products in your future orders. Best regards, The Agour team.
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DIDIER A.
Rating: 5 out of 5
following a purchase from 03/05/2024
Very good delivery; high-quality ordered products and very attentive contact person. Thank you.
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ANDRE G.
Rating: 5 out of 5
following a purchase from 03/03/2024
Very well, you took my comment regarding the salting into account.
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Juan Pedro P.
Rating: 2 out of 5
following a purchase from 29/04/2024
"Pikorra" sheep cheese (Format: x3) The container arrived open, staining the rest of the ordered products, fortunately sealed.
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Brigitte Ç.
Rating: 5 out of 5
following a purchase from 17/04/2024
Very good site, too bad there are no desserts.
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Corinne P.
Rating: 5 out of 5
following a purchase from 22/04/2024
Very satisfied with my order. Fast delivery.
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ALAIN L.
Rating: 5 out of 5
following a purchase from 21/04/2024
No problem.
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Audrey P.
Rating: 5 out of 5
following a purchase from 27/03/2024
Incredible product, so fruity, tasty, sweet, and intense at the same time. You can feel the respect for flavors. I highly recommend.
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Anne Monique S.
Rating: 5 out of 5
following a purchase from 24/03/2024
Very satisfied with the fast delivery but especially with the quality of the cheeses.
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Christian C.
Rating: 5 out of 5
following a purchase from 27/03/2024
Still as delicious.
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Fabien B.
Rating: 5 out of 5
following a purchase from 11/03/2024
Very good quality-price ratio, fast delivery, in very good packaging that did not alter the quality of the products at all. I highly recommend.
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Franck F.
Rating: 5 out of 5
following a purchase from 05/03/2024
Very good.
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Philippe V.
Rating: 5 out of 5
following a purchase from 07/03/2024
Perfect!
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Anne Monique S.
Rating: 5 out of 5
following a purchase from 13/03/2024
Very good cheeses, perfect
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TXEMA L.
Rating: 5 out of 5
following a purchase from 12/03/2024
Excellent quality and fast delivery. The only downside I didn't like is that I bought it one day for €20 and the next day it was €18. Regards
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Romain C.
Rating: 5 out of 5
following a purchase from 10/03/2024
Received quickly, well packaged, very good cheese
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Gauthier D.
Rating: 5 out of 5
following a purchase from 10/03/2024
Excellent ham I love it and well salted and a delight
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Tarek G.
Rating: 5 out of 5
following a purchase from 09/03/2024
Really nothing to say I enjoy thank you Agour for these good local products..
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Jean Marc G.
Rating: 5 out of 5
following a purchase from 25/02/2024
Very good products I highly recommend Thank you Agour
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Stephane G.
Rating: 5 out of 5
following a purchase from 06/03/2024
responsive service order received on time
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Laurent G.
Rating: 5 out of 5
following a purchase from 25/02/2024
Very good ham that melts in the mouth. I recommend
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MICHEL B.
Rating: 3 out of 5
following a purchase from 24/02/2024
I hope my next order will be better
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Response from Maison Agour
Thank you for taking the time to leave us feedback on your experience. We are sincerely sorry that your last order did not fully satisfy you. At Maison Agour, we strive to provide our customers with an exceptional shopping experience with every order. Your feedback is valuable to us and allows us to continuously improve. If you wish, we would be happy to learn more about your experience to better understand the areas for improvement. Please feel free to contact us by email at [email protected]. We sincerely hope you will give us another chance to demonstrate our commitment to providing you with quality products and services. The Maison Agour team.
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Thierry L.
Rating: 5 out of 5
following a purchase from 22/02/2024
Excellent products .... ultra-fast delivery
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Yoann S.
Rating: 5 out of 5
following a purchase from 29/02/2024
Impeccable delivery. Extra good cheese and delicious Basque cakes. Quality and tradition are present..
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Pierrette C.
Rating: 5 out of 5
following a purchase from 01/03/2024
Excellent product I recommend
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Jean-François G.
Rating: 5 out of 5
following a purchase from 26/02/2024
the packaging of the products is very well done and the delivery corresponds well to my order
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Christiane S.
Rating: 5 out of 5
following a purchase from 25/02/2024
Fast shipping very good protective packaging and excellent product!
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PATRICK A.
Rating: 5 out of 5
following a purchase from 24/02/2024
Nothing to say, everything was correct
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Alain D.
Rating: 5 out of 5
following a purchase from 24/02/2024
Very good products corresponding to my request
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Sylvie L.
Rating: 5 out of 5
following a purchase from 18/02/2024
Very good products the cheese is excellent Fast shipping
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