Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 2, 3 and 5 stars

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Claudine G.

Published on 12/12/2023 à 01h02 following a purchase from 01/12/2023

Delivery on time. Perfect packaging. High-quality product.

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Alain D.

Published on 11/12/2023 à 12h30 following a purchase from 01/12/2023

The delivery person did not ring, could not take the package out of the mailbox.. and asked the caretaker to open the facade and even with the facade open it was hard to get the package out... plus I had a code to give.. attention to the delivery service...

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christian B.

Published on 10/12/2023 à 19h49 following a purchase from 20/11/2023

20% promised on the site but not effective at payment. Too bad.

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Response from Maison Agour Published on 11/12/2023

Hello, Indeed, as mentioned in all our communications, the 20% discount applied after entering the promo code in the cart. It did not display automatically before this step. If this condition was not clear to you and you had informed us, we would have been happy to assist you in benefiting from this discount :) Please feel free to contact us next time. We are here to help you.

Christian A.

Published on 10/12/2023 à 17h04 following a purchase from 28/11/2023

The products are excellent and particularly well protected to withstand transport. The delivery of the products was very quick. I highly recommend AGOUR. THANK YOU for everything and above all, have a joyful holiday season...

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Jean-Hubert P.

Published on 10/12/2023 à 14h33 following a purchase from 30/11/2023

Quality products. Excellent welcome. Deadlines respected. PERFECT

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Philippe D.

Published on 10/12/2023 à 07h02 following a purchase from 19/11/2023

All products are excellent, we are never disappointed and the customer service is top-notch.

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Christian C.

Published on 08/12/2023 à 17h54 following a purchase from 28/11/2023

The best of cheeses.

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FREDDY S.

Published on 06/12/2023 à 10h26 following a purchase from 24/11/2023

Still top-notch, I highly recommend.

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Marie V.

Published on 04/12/2023 à 20h35 following a purchase from 24/11/2023

Order placed at the end of November for delivery before Christmas. Customer service contacted, attentive to the customer. Products already tested. One word: excellence.

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Federico M.

Published on 04/12/2023 à 17h13 following a purchase from 24/11/2023

Good products and excellent quality.

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JACQUELINE G.

Published on 03/12/2023 à 18h28 following a purchase from 22/11/2023

First time ordering online after stopping several times at your place in Mendive. Satisfied with my order which arrived 1 or 2 days later than planned during the order, but arrived in time to bring your delicious cheeses to my Reunionese family. Your cheeses will be tasted during our end-of-year meals. Wishing you my best wishes for the end of the year. See you soon on our next visit to your beautiful country. Eric.

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Florence V.

Published on 03/12/2023 à 14h12 following a purchase from 10/11/2023

Perfect delivery.

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michel L.

Published on 03/12/2023 à 12h43 following a purchase from 21/11/2023

Hello, I have been ordering from your site for several years, I have never been disappointed by the quality of the products. The processing of orders is quick and the delivery service is practical (delivery notice with the possibility of rescheduling dates). I recommend...

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NICOLE D.

Published on 03/12/2023 à 11h49 following a purchase from 22/11/2023

A bit disappointed nonetheless, I expected more seriousness, no cooling bag replaced by a pork pâté, delivery scheduled for Tuesday arrived on Friday after a call to DELPHINE who was very responsive, nothing to say, moral of the story the crottins are to be eaten with a straw all melted, disappointment otherwise we tasted the fillet and the ham very good.

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Michel C.

Published on 02/12/2023 à 18h53 following a purchase from 12/11/2023

Fabulous as always, and responsive following an order error, I highly recommend the Agour house.

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Pierre-Emmanuel B.

Published on 02/12/2023 à 12h01 following a purchase from 21/11/2023

Hello, the products were well packaged and correspond to my wishes. However, the transport by private courier is deplorable. I waited at home for delivery. Finally, without warning during this wait, I was delivered to a relay point. Waste of time, buying metro tickets... Deplorable service and without the expected friendly exchange.

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CHRISTIAN V.

Published on 01/12/2023 à 19h54 following a purchase from 21/11/2023

Fast delivery, careful packaging, excellent Tom d'Ossau Iraty.

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CHRISTINE S.

Published on 01/12/2023 à 16h34 following a purchase from 21/11/2023

Very efficient customer service regarding the shipment of products (we had requested a cooler but since they no longer had it, they offered us the shipment in chronofresh at no extra charge). Delivery was perfect the next day and really very cold. We are tasting the products gradually (with quite distant expiration dates). Nothing to complain about except the fact that we will order again because we are convinced.

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Patrick V.

Published on 30/11/2023 à 14h27 following a purchase from 20/11/2023

Quality packaging and product, nothing to complain about. Traceability of transport and delivery with a smile, within the announced deadlines. I recommend.

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MARTINE S.

Published on 30/11/2023 à 12h49 following a purchase from 20/11/2023

Very serious company, excellent products. To recommend to all food lovers.

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Noémie M.

Published on 30/11/2023 à 00h11 following a purchase from 19/11/2023

Already many orders placed and always a delight. From the quality of the products, to the packaging and customer service, everything is perfect!

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Antoine M.

Published on 26/11/2023 à 23h24 following a purchase from 15/11/2023

Very good products and impeccable service, even abroad.

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LAURENT R.

Published on 26/11/2023 à 18h57 following a purchase from 06/11/2023

Not very readable.

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Response from Maison Agour Published on 11/12/2023

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you find our site "not very readable." In order to target and resolve specific issues, could you please be more precise regarding the aspects of the site that seem unclear or not intuitive to you? Your detailed comments will be very helpful for us to make relevant improvements and ensure an optimal browsing experience for all our visitors. We are committed to providing quality service, and your feedback helps us achieve this goal. Thank you in advance for your cooperation. We look forward to understanding your concerns in more detail so that we can take the necessary actions. Sincerely, The Agour Team.

Camel E.

Published on 25/11/2023 à 20h13 following a purchase from 08/11/2023

Very disappointed because the order was placed on November 8 and the package was received on November 16 knowing that it was for a birthday meal planned for the 14... Regarding the products, the sheep cheese is good but expensive. The shortbread of the Basque cake is delicious but the cherry jam is way too sweet. I have my habits in Itxassou and it is really not up to par. Too bad.

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Response from Maison Agour Published on 11/12/2023

Hello, We sincerely apologize for the inconvenience related to the delivery time of your order. We understand the importance of timely delivery, especially for an event such as a birthday meal. We empathize with your disappointment and sincerely apologize for this setback. Regarding your comments on the products, we are pleased to hear that the sheep cheese and the shortbread of the Basque cake were to your liking, but we are sorry that the cherry jam did not meet your expectations; it is true that the cherry Basque cake is always sweeter than the cream one. If you have other preferences or specific requests in the future, please do not hesitate to let us know. We are always open to hearing feedback from our customers and working towards the continuous improvement of our products and services. We hope to have the opportunity to provide you with a more satisfying experience on your next orders. Best regards, The Agour team.

Louis L.

Published on 20/11/2023 à 14h08 following a purchase from 10/11/2023

Professionalism, quality of products, packaging worthy of the products

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DANGOUMAU C.

Published on 19/11/2023 à 17h13 following a purchase from 09/11/2023

Delivery problems due to the carrier, immediate reaction from Agour and 2 days later I received my new package with a gift inside. Thank you Agour.

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CAROLE S.

Published on 19/11/2023 à 11h19 following a purchase from 09/11/2023

Always excellent, never disappointed

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Philippe D.

Published on 18/11/2023 à 10h10 following a purchase from 07/11/2023

Always perfect whether it's the delivery (with refrigerated block) or the quality of the products. Site to recommend for cheese lovers

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René D.

Published on 18/11/2023 à 09h50 following a purchase from 07/11/2023

Well-structured site.

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Elisabeth M.

Published on 17/11/2023 à 12h58 following a purchase from 07/11/2023

Delivery time as expected, packaging very good, I would recommend and I recommend your store that I discovered in the Basque Country and your site is very convenient

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Bernard J.

Published on 17/11/2023 à 10h20 following a purchase from 06/11/2023

Good products, top customer service, we can only be happy!

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Dominique B.

Published on 17/11/2023 à 09h12 following a purchase from 06/11/2023

The chronofresh system works very well with a very short time frame.

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ALAIN L.

Published on 15/11/2023 à 19h54 following a purchase from 05/11/2023

no problem

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Didier B.

Published on 15/11/2023 à 18h12 following a purchase from 05/11/2023

I am satisfied with the navigation on the site and very satisfied with the quality of the products.

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MARIANNE V.

Published on 14/11/2023 à 19h29 following a purchase from 28/10/2023

very practical site, delivery ok, the sheep blue is very strong! it's not what I had seen on this cheese, mine is not very creamy as described, the sheep tomme and the osso iraty are top

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marie-anne C.

Published on 14/11/2023 à 17h35 following a purchase from 25/10/2023

I am fully satisfied with your products.

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louis B.

Published on 14/11/2023 à 01h07 following a purchase from 03/11/2023

Very good products

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Bruno B.

Published on 13/11/2023 à 13h48 following a purchase from 03/11/2023

Your products are always so good and smell good of the Basque Country. Thank you

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Samantha P.

Published on 13/11/2023 à 01h31 following a purchase from 22/10/2023

Very good product

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Geneviève R.

Published on 11/11/2023 à 11h32 following a purchase from 31/10/2023

Ease of navigation - Fast & careful shipping - Products of excellent quality

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