Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 2, 3 and 5 stars

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Acheteur vérifié

Published on 14/01/2023 à 17h26 following a purchase from 01/01/2023

Excellent quality products. Efficient transport with respect for cold. Unbeatable quality/price. PURCHASE WITH COMPLETE CONFIDENCE

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Acheteur vérifié

Published on 09/01/2023 à 19h42 following a purchase from 18/12/2022

Very fast delivery, thank you!

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Acheteur vérifié

Published on 09/01/2023 à 17h36 following a purchase from 20/12/2022

Great

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Acheteur vérifié

Published on 09/01/2023 à 14h20 following a purchase from 17/12/2022

Delivery as agreed when placing the order.

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Acheteur vérifié

Published on 08/01/2023 à 20h34 following a purchase from 29/12/2022

Perfect: excellent products, very well protected orders and respect for deadlines.

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Acheteur vérifié

Published on 08/01/2023 à 17h33 following a purchase from 27/12/2022

Always meets my expectations. Very attentive contact person.

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Acheteur vérifié

Published on 08/01/2023 à 13h51 following a purchase from 19/12/2022

Makes you want to buy, simple navigation

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Acheteur vérifié

Published on 07/01/2023 à 13h54 following a purchase from 18/12/2022

Good communication before the order, good advice and good products. Delivery (by DPD predict) perfect, very nice and accommodating delivery person, order arrived on time. I will order again without any problem. Thanks to the whole team and best wishes to everyone.

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Acheteur vérifié

Published on 07/01/2023 à 12h17 following a purchase from 15/12/2022

Excellent products. I am not disappointed. I will order again without worry.

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Acheteur vérifié

Published on 06/01/2023 à 13h56 following a purchase from 15/12/2022

Good site

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Acheteur vérifié

Published on 04/01/2023 à 17h51 following a purchase from 15/12/2022

Superb products. Delicious as usual

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Acheteur vérifié

Published on 04/01/2023 à 12h17 following a purchase from 25/12/2022

Quality product, fast delivery and very well packaged.

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Acheteur vérifié

Published on 02/01/2023 à 17h51 following a purchase from 20/12/2022

Perfect, super products, fast delivery, very professional!

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Acheteur vérifié

Published on 02/01/2023 à 16h21 following a purchase from 13/12/2022

The website was not good because I could not distinguish between the recipient of the goods and the billed person. Incorrect phone numbers were put on the order. My order was then delivered incorrectly. An order placed on December 13 was finally delivered on December 31. I was very upset because the gift did not arrive in time for Christmas.

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Response from Maison Agour Published on 05/01/2023

Hello, normally it is possible to differentiate the delivery address from the billing address. Perhaps the steps to achieve this are not clear enough, so we take your comment and will look into it. Regarding the delivery, indeed, there was a problem with your package, but unfortunately, there is not much we can do about it. Your package was shipped the day after your order, so you should have been delivered before Christmas. We notice many delivery problems during the end of the year due to the workload of carriers. We tried to react as quickly as possible for your package but unfortunately, it was not enough and we are sorry. Next time, do not hesitate to ask us for help if you encounter a problem differentiating the addresses. We wish you a very happy new year, Best regards, The Agour Team.

Acheteur vérifié

Published on 01/01/2023 à 17h26 following a purchase from 21/12/2022

Speed of order and delivery Excellent value for money thank you

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Acheteur vérifié

Published on 31/12/2022 à 11h51 following a purchase from 10/12/2022

Product, delivery EXCELLENT, I highly recommend this company.

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Acheteur vérifié

Published on 31/12/2022 à 01h27 following a purchase from 10/12/2022

OK WELL RECEIVED

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Acheteur vérifié

Published on 30/12/2022 à 18h52 following a purchase from 09/12/2022

Impeccable delivery, clear site

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Acheteur vérifié

Published on 30/12/2022 à 18h42 following a purchase from 19/12/2022

Very well made site and fast delivery.

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Acheteur vérifié

Published on 30/12/2022 à 17h49 following a purchase from 10/12/2022

Easy navigation, delivery time of the package respected. However, fragile cardboard packaging. Small opening of 4 to 6 cm on a corner. And upon opening, the knife was missing.

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Acheteur vérifié

Published on 30/12/2022 à 13h01 following a purchase from 10/12/2022

Speed, price

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Acheteur vérifié

Published on 29/12/2022 à 21h09 following a purchase from 09/12/2022

Perfect! Fast, in excellent condition... I highly recommend!!!!

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Acheteur vérifié

Published on 29/12/2022 à 08h25 following a purchase from 08/12/2022

Full and complete satisfaction

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Acheteur vérifié

Published on 27/12/2022 à 16h04 following a purchase from 17/12/2022

Very fast delivery. Very good products. Thank you

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Acheteur vérifié

Published on 27/12/2022 à 12h40 following a purchase from 17/12/2022

Perfect, beautiful box, fast delivery, I recommend

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Acheteur vérifié

Published on 27/12/2022 à 10h33 following a purchase from 16/12/2022

Fantastic! The best cheese in the world.

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Acheteur vérifié

Published on 27/12/2022 à 01h48 following a purchase from 11/12/2022

Order without problems, fast delivery

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Acheteur vérifié

Published on 26/12/2022 à 21h13 following a purchase from 14/12/2022

Purchase of an 18-month ham and disappointed because the flavor is quite 'neutral' (I have known much finer, I buy 1 to 2 hams with bone per year) and quite fatty nonetheless. However, this is the first time I took an 18-month one. Unlikely that I will buy this product again.

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Acheteur vérifié

Published on 26/12/2022 à 15h58 following a purchase from 16/12/2022

We received the package in impeccable condition, the fragile cheeses were well protected and everything was in the temperature-maintaining pouch. Nothing to say compared to the previous package.

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Acheteur vérifié

Published on 25/12/2022 à 22h25 following a purchase from 15/12/2022

I discovered this site. I called for information: a very courteous person answered me. Order delivered on time in good condition; I am satisfied and I recommend.

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Acheteur vérifié

Published on 25/12/2022 à 17h01 following a purchase from 15/12/2022

Nothing to say about the product, but you should change the delivery company. We had difficulties communicating with the delivery company to access the package.

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Response from Maison Agour Published on 29/12/2022

Hello, we offer three different carriers to allow customers to choose the carrier of their choice. Unfortunately, after working with several carriers, we realize that they are all the same and none stand out for impeccable service... During the end-of-year holidays, problems multiply and many customers suffer, to our great disappointment. Next time, we advise you to opt for the chronopost carrier, which is still more serious than its competitors. Happy holidays from the Agour team. Louise.

Acheteur vérifié

Published on 25/12/2022 à 16h57 following a purchase from 15/12/2022

Excellent product, delivery as promised. Thank you

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Acheteur vérifié

Published on 24/12/2022 à 15h17 following a purchase from 13/12/2022

Speed, condition of the order perfect

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Acheteur vérifié

Published on 22/12/2022 à 16h17 following a purchase from 12/12/2022

Intuitive site and easy to place an order, fast and careful delivery (vacuum-packed cheese). Excellent products.

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Acheteur vérifié

Published on 22/12/2022 à 14h55 following a purchase from 12/12/2022

Fast shipping and careful packaging. Very good!

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Acheteur vérifié

Published on 22/12/2022 à 13h49 following a purchase from 10/12/2022

Products (cold cuts, cheeses) of excellent quality, tasty and authentic, very well packaged and labeled. I recommend.

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Acheteur vérifié

Published on 21/12/2022 à 18h16 following a purchase from 11/12/2022

Nothing to say. Explicit site.

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Acheteur vérifié

Published on 21/12/2022 à 15h18 following a purchase from 11/12/2022

Super

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Acheteur vérifié

Published on 21/12/2022 à 12h45 following a purchase from 11/12/2022

Excellent as usual. I placed another order, I'm waiting for the delivery. Thank you

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Acheteur vérifié

Published on 13/12/2022 à 18h39 following a purchase from 22/11/2022

very good company, quick reception, very good cheese and charcuterie, attentive staff, I order every year

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