Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
The cheeses are excellent, the packaging and shipping very good. The rating is due to taking a week to prepare it and having to call to find out what was happening, a small goat cheese was missing and they replaced it with sheep (with my consent).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2022
Impeccable for a holiday gift
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2022
Choice products I love
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/09/2022
Well received thanks to Charlene and Pascale
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Order as expected and arrived on time. Satisfied in every way. Thank you
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Rating: 5 out of 5
following a purchase from 25/07/2022
good........
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2022
Perfect order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2022
Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/10/2022
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/09/2022
Navigation on the site, delivery and reception impeccable!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
The site is clear, easy to use, you want to buy....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2022
Excellent ham. We preferred the one aged 1 year, as the 18-month one ended up too dry, even wrapped in a cloth and in the vegetable drawer
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/06/2022
The website is suitable. The delivery is very fast and I appreciated the care taken with the packaging of fragile products (pepper in glass jar).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/11/2022
Very easy to use
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Very well made and very clear site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/11/2022
High quality products, a customer-oriented sales team, a company committed to its territory, supporting a territorial ecosystem on both sides of the border.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/11/2022
Super good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Easy to choose products so the order is quick. Impeccable and very careful packaging. However, the carrier is not very efficient. The package was not delivered on the scheduled day.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
Really perfect! The products are at reasonable prices, controlled origin and no need to talk about the quality since they are widely rewarded every year. The customer service is up to their product, just call them to modify an order or make a special request. It's a pleasure to order from them! Milechker!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/10/2022
At the top!!! Nothing to say about the quality of the products or the delivery part.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/11/2022
Very good I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2022
Equal to itself
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/06/2022
super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2022
The delivery was not made on time... I reported it but no response from customer service. I will not order from them again.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/07/2022
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and not helping you enough. Please know that we send most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a €5 voucher (code: AGUR) on your next order with the guarantee of top-notch customer service.
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Response from Maison Agour
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and for not helping you enough. Please know that we ship most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time, and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a voucher of €5 (code: AGUR) for your next order with the guarantee of top-notch customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2022
Serious site with tracking in case of delivery problems
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/09/2022
After ordering, I had an issue with the delivery person, which was resolved by impeccable customer service. Thank you again!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/11/2022
I really like this region and the products produced there, charcuterie and cheese, and at Agour they are magnificent. The site is very well done and makes you want to taste everything.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2022
Very good first experience
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2022
Excellent service and good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
Good overall
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/11/2022
Well received your AGOUR package
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2022
big delivery problem..... TNT is the worst carrier, why go through this company!!! Package left in another town, at a merchant! instead of a home delivery. Impossible to retrieve the ham given the closure of the bakery on Saturday and Sunday!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Everything was perfect, the cheeses and the delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/11/2021
I haven't tasted it yet: I'm waiting for the first day of Advent!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/11/2021
Everything is clear and easy, order, delivery and content
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/11/2021
Delivery as expected and on time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/11/2021
Order of sausages with a product with a consumption date of 2 days after receipt of the package. We called then sent an email and to this day still no response
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/11/2021
Order of sausages with a product that has a consumption date of 2 days after receiving the package. We called and then sent an email, and to this day still no response.
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Response from Maison Agour
Hello Mr. Gris. We tried to contact you by phone but without success. We are truly sorry for this unpleasant surprise, it was an error on our part. As compensation, we would like to offer you the sausage of your choice on your next order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/11/2021
Perfect
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