Customer reviews of Maison Agour

Mr. Catelain,

We sincerely thank you for your detailed feedback and for your appreciation of the quality of our cheeses, which pleases us greatly.

We are delighted to know that the 6-month aged cheese brings you complete satisfaction.

However, we are sorry to learn of your disappointment regarding the Grand Affinage cheese. The storage of Basque cheeses can indeed vary depending on their type. Pressed cheeses, like our Ossau-Iraty or tommettes, are generally more stable over time. Conversely, some more delicate cheeses may have a shorter shelf life and evolve more quickly, especially on the surface.

In any case, we recommend storing the cheeses in their original paper, specially designed to allow them to breathe, and placing them in the refrigerator. This helps to best preserve their taste qualities and natural evolution.

In case of specific damage upon opening the package (breakage, omission, or deterioration of the product), the sender and/or recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point, to contact our after-sales service.

The complaint must be accompanied by visuals of the packaging and products attesting to the situation.

After reviewing the complaint by our quality service, the after-sales service will proceed according to the customer's wish, either by creating a credit note or by resending the damaged goods.

We thank you again for your trust and remain at your disposal to assist you during your next tastings.

Best regards,
Maison Agour Etxea

Dear Mr. and Mrs. Delplace,

Thank you for your feedback and we are delighted to know that you appreciated the quality of our cheeses.

Regarding storage, it can indeed vary depending on the type of cheese. Some cheeses, which are more delicate, require special attention to best preserve their qualities. We recommend keeping them in their original paper, in the refrigerator, to allow the cheese to breathe properly.

For more advice, we invite you to consult our article "How to properly store sheep cheeses".
We remain at your disposal to assist you.

Best regards,
La Maison Agour Etxea

Mr. Noel,

We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer.

In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation.

We invite you to write to us at [email protected] specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only.

Best regards,

Maison Agour Etxea

Mr. Nicolay,

We are sorry to learn that the combination and texture of our sheep's cheese with Espelette pepper in puree did not convince you.

This recipe has a very particular character, and we completely understand that it may not suit all tastes.

However, we thank you for taking the time to share your feelings, as your feedback helps us better understand our customers' expectations.

We remain at your disposal at [email protected] if you wish to specify further what you disliked (texture, intensity of the pepper, balance in the mouth), so that we can take it into account.

Best regards,

Maison Agour Etxea

Mr. Caleiro,

We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.

However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.

We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.

We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).

Best regards,

Maison Agour Etxea

Mr. Caillaux,

We are sorry to learn that the flavor of the cheese received did not bring you the same satisfaction as during your in-store purchase.

We understand your disappointment, as the tasting experience can sometimes vary depending on the type of aging, the batch, or the conditions of storage and transport.

In order for us to study your feedback and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number, the product concerned, and, if possible, the batch number (or a photo of the label).

Best regards,

Maison Agour Etxea