English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 5 out of 5
Excellent Basque cheeses, perfectly aged and delivered in the best conditions.
Translated reviews
Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 2, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Superb, as usual.
Translated reviews
Y
Rating: 5 out of 5
Hello, your cheeses are excellent.
Translated reviews
P
Rating: 5 out of 5
Perfect. I will order again!
Translated reviews
X
Rating: 5 out of 5
The 2 cheeses are in the cellar to continue their aging....
Translated reviews
S
Rating: 5 out of 5
Cheeses of the highest quality. Very good. The delivery was on time, although they need to take care of the cold chain. Other than that, everything perfect. I will repeat the purchase with this company.
Translated reviews
Response from Maison Agour
Dear Mr. Mendez Gonzalez,
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
L
Rating: 5 out of 5
Everything perfect
Translated reviews
I
Rating: 5 out of 5
Products delivered on time, and the quality is there!
Translated reviews
S
Rating: 5 out of 5
good value for money
Translated reviews
D
Rating: 4 out of 5
Order placed and received quickly. The only small disappointment is that the company that received my package does not have a refrigerated corner to keep the package, otherwise everything went well.
Translated reviews
Response from Maison Agour
Mr. Canard,
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
E
Rating: 5 out of 5
Perfect
Translated reviews
M
Rating: 5 out of 5
Always good merchandise at Agour, the little smoked raw milk tomettes, and the charcuterie. It's the bomb!
Translated reviews
T
Rating: 5 out of 5
Excellent products and fast shipping
Translated reviews
C
Rating: 5 out of 5
Delivery always so fast ..... and delicious cheese Thank you
Translated reviews
C
Rating: 4 out of 5
Everything was excellent thank you
Translated reviews
Response from Maison Agour
Mr. Chadier,
Thank you for your review.
Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.
We look forward to delighting you again very soon!
Best regards,
The Maison Agour team
Thank you for your review.
Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.
We look forward to delighting you again very soon!
Best regards,
The Maison Agour team
A
Rating: 5 out of 5
Exceptional in everything, the product, the cheese deserves to be the best in the world for a third time
Translated reviews
C
Rating: 5 out of 5
Received according to your information and in perfect condition.
Translated reviews
Response from Maison Agour
Mr. Nieves,
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
G
Rating: 5 out of 5
Excellence of products and careful delivery. I will return sooner or later as a fan to place a new order. THANK YOU
Translated reviews
I
Rating: 5 out of 5
Everything is great, the order was served quickly and the quality of the product is excellent.
Translated reviews
Response from Maison Agour
Mr. López Almenar,
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
T
Rating: 5 out of 5
Always excellent I share with friends Thank you
Translated reviews
J
Rating: 5 out of 5
Fast delivery and very well packaged products. Excellent products
Translated reviews
M
Rating: 5 out of 5
perfect delivery and products are as usual
Translated reviews
N
Rating: 5 out of 5
Dream cheeses that arrive 2 to 3 days after the order. Impeccable service. Thank you!!!
Translated reviews
M
Rating: 4 out of 5
I will certainly order other products
Translated reviews
Response from Maison Agour
Mr. Mayzaud,
Thank you for your trust and your feedback.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
Thank you for your trust and your feedback.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Perfect.
Translated reviews
H
Rating: 5 out of 5
Very good wine and very fast delivery. I will gladly order again.
Translated reviews
M
Rating: 5 out of 5
Very well
Translated reviews
N
Rating: 5 out of 5
Delivery made in the best time and perfect packaging principles.
Translated reviews
M
Rating: 5 out of 5
Exceptional products delivered fresh perfect
Translated reviews
D
Rating: 5 out of 5
Effective. Very good. Excellent customer relations. Conquered.
Translated reviews
J
Rating: 5 out of 5
On the AGOUR house I have nothing to say, however, having requested a chronofresh and being delivered on Friday with a pickup on Monday evening is not normal! And this is what will hold me back from ordering! Regards
Translated reviews
C
Rating: 5 out of 5
As usual, Fresh and Natural and Excellent products! Thank you Agur
Translated reviews
C
Rating: 2 out of 5
Out of 8 bottles ordered, one was broken
Translated reviews
Response from Maison Agour
Madame Bayeux,
Thank you for your trust.
We are sorry to learn that one bottle from your order arrived broken.
As part of a claim for a damaged or non-compliant product, we invite you to provide us with visuals of your order upon receipt, and to contact our customer service directly at the address: [email protected]
As soon as your file is opened and after feedback from our quality service, we will offer you the appropriate compensation.
While waiting for your response, please accept our renewed apologies for this inconvenience.
Best regards,
Maison Agour Etxea
Thank you for your trust.
We are sorry to learn that one bottle from your order arrived broken.
As part of a claim for a damaged or non-compliant product, we invite you to provide us with visuals of your order upon receipt, and to contact our customer service directly at the address: [email protected]
As soon as your file is opened and after feedback from our quality service, we will offer you the appropriate compensation.
While waiting for your response, please accept our renewed apologies for this inconvenience.
Best regards,
Maison Agour Etxea
G
Rating: 5 out of 5
I received what I ordered, I am satisfied with the quality of the products
Translated reviews
M
Rating: 5 out of 5
perfect!
Translated reviews
C
Rating: 5 out of 5
Perfect, I love it
Translated reviews
M
Rating: 5 out of 5
It's one of my favorites from the Basque Country, I recommend it
Translated reviews
H
Rating: 5 out of 5
Schnelle Lieferung und gute Qualität der Ware. Ich werde gerne wieder bestellen.
Response from Maison Agour
Sehr geehrte Damen und Herren,
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea
M
Rating: 4 out of 5
No problem, I've known for a long time.
Translated reviews