Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 2, 4 and 5 stars

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frederic B.

Published on 12/02/2025 à 19h47 following a purchase from 23/01/2025

Perfect delivery, and especially excellent ham!!!

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Antonio C.

Published on 12/02/2025 à 12h39 following a purchase from 01/02/2025

Perfect and very fast shipping. The cheese is delicious and this is the second time I buy it. I recommend buying it with your eyes closed!

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JOEL H.

Published on 12/02/2025 à 11h30 following a purchase from 22/01/2025

VERY GOOD CAREFUL SERVICE

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Marie-Christine V.

Published on 12/02/2025 à 05h55 following a purchase from 22/01/2025

The site is quite good.

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Janine M.

Published on 11/02/2025 à 11h58 following a purchase from 31/01/2025

Very well packaged, fast. Excellent products.

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Michel P.

Published on 11/02/2025 à 10h58 following a purchase from 31/01/2025

It was my first order without knowing the products... I found that the plastic packaging does not contribute to the quality of the products: the tommette is not dry enough and, moreover, the blue cheese is not strong enough.

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Response from Maison Agour Published on 12/02/2025

Thank you for your feedback. We understand your concerns regarding plastic packaging. We are doing our best to find more eco-friendly alternatives, but for now, there is no viable solution to guarantee the quality and freshness of our products during online sales. Regarding the tommette, we advise you to let it dry for a few days in the open air (in a cool, dry place). As for the blue cheese, if you prefer stronger cheeses, feel free to let it age a bit yourself. The Agour team.

Anne-Marie M.

Published on 10/02/2025 à 22h00 following a purchase from 31/01/2025

Excellent, I will recommend.

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LUIS G.

Published on 09/02/2025 à 11h10 following a purchase from 28/01/2025

It is correct and fast.

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Marianne L.

Published on 07/02/2025 à 12h31 following a purchase from 28/01/2025

Impeccable delivery. But the ordered cheese arrived in 2 parts? A large piece and a smaller one to make up the weight. Not very nice.

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Response from Maison Agour Published on 12/02/2025

Thank you for your message and your positive feedback regarding the delivery. We apologize for the situation regarding your cheese. Indeed, the format you ordered was out of stock at the time of shipping, and we replaced the missing quantity with another piece to respect the total weight of your order. We understand that this was not ideal, and we will make sure to better manage these situations in the future. Thank you for your understanding.

Christian K.

Published on 07/02/2025 à 11h49 following a purchase from 17/01/2025

Extraordinary quality and know-how. I am very impressed by the quality of these products.

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Adil T.

Published on 07/02/2025 à 10h21 following a purchase from 27/01/2025

Very professional both in logistics and product quality. I highly recommend this site. Thank you.

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Marc G.

Published on 06/02/2025 à 22h23 following a purchase from 17/01/2025

Everything was top-notch.

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veronique P.

Published on 05/02/2025 à 07h53 following a purchase from 15/01/2025

Very accessible and secure site, delivery in 48 hours, excellent products.

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Catherine G.

Published on 04/02/2025 à 20h58 following a purchase from 15/01/2025

Very good cheese, especially the small Agour, rich in flavor.

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Antonia B.

Published on 04/02/2025 à 19h54 following a purchase from 15/01/2025

Nothing to report. All OK.

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Saul K.

Published on 03/02/2025 à 17h29 following a purchase from 22/01/2025

Attentive welcome, quality boxes, I plan to reorder.

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CYRILLE F.

Published on 03/02/2025 à 08h07 following a purchase from 23/01/2025

Quality products, too bad Chronofresh is so expensive.

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Response from Maison Agour Published on 03/02/2025

Hello, Thank you for your feedback! Chronofresh is a premium service that guarantees delivery in a refrigerated truck, but it comes at a high cost. We pay an average of €20 per shipment and have chosen to charge only €14.90 to absorb part of it. That said, we also offer an alternative with DPD for standard delivery. You can add an insulated bag and ice packs, which is more than enough, especially in winter, to keep the products in good condition. Please feel free to contact us if you have any questions! Best regards, The Agour team.

SAINT-PIERRE N.

Published on 02/02/2025 à 21h14 following a purchase from 22/01/2025

Very good products, impeccable delivery.

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Jean-Michel S.

Published on 02/02/2025 à 19h34 following a purchase from 21/01/2025

Perfect as usual.

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DAVID M.

Published on 02/02/2025 à 13h54 following a purchase from 22/01/2025

Perfect.

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Marie-Christine V.

Published on 02/02/2025 à 12h42 following a purchase from 22/01/2025

A simple complaint, I would have liked rolled ventrèche. Thank you.

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MICHELLE L.

Published on 02/02/2025 à 10h09 following a purchase from 22/01/2025

Very good product, well packaged, meets my expectations, I recommend.

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MARCEL R.

Published on 02/02/2025 à 09h10 following a purchase from 22/01/2025

Very good product, perfect packaging and delivery.

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Laure C.

Published on 02/02/2025 à 08h34 following a purchase from 22/01/2025

Excellent products, very fast shipping.

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Pascale A.

Published on 01/02/2025 à 22h54 following a purchase from 21/01/2025

The site is good, delivery is fast and reliable.

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FREDERIC H.

Published on 01/02/2025 à 21h12 following a purchase from 22/01/2025

Fast delivery, careful packaging.

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Marie Claire L.

Published on 01/02/2025 à 20h13 following a purchase from 22/01/2025

I discovered Agour during a stay in the Basque Country. I visited the facility and bought cheese, I recommend it so much I find it good.....

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Michel S.

Published on 01/02/2025 à 10h44 following a purchase from 21/01/2025

Perfect. Very good products. A small dispute resolved quickly by the very responsive customer service.

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françoise L.

Published on 01/02/2025 à 09h13 following a purchase from 21/01/2025

Very good product, fast and serious shipping.

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Nathalie B.

Published on 31/01/2025 à 12h47 following a purchase from 20/01/2025

I recommend your company, nothing to say, it's perfect from order to delivery.

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Serge C.

Published on 31/01/2025 à 08h13 following a purchase from 20/01/2025

Perfect in all areas, very good products, I highly recommend the Agour house.

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Serge R.

Published on 30/01/2025 à 22h35 following a purchase from 20/01/2025

Exceptional.

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Stephane D.

Published on 30/01/2025 à 19h50 following a purchase from 20/01/2025

Order delivered quickly with very good products.

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Martine P.

Published on 30/01/2025 à 17h31 following a purchase from 06/01/2025

Excellent products at reasonable prices. Well-packaged products. Fast delivery.

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Françoise F.

Published on 30/01/2025 à 06h34 following a purchase from 19/01/2025

Delicious products, fast and careful shipping.

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Jean Jacques L.

Published on 29/01/2025 à 22h21 following a purchase from 19/01/2025

Complete satisfaction. Fast delivery.

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paul D.

Published on 29/01/2025 à 09h05 following a purchase from 18/01/2025

Perfect.

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Stéphane L.

Published on 28/01/2025 à 21h26 following a purchase from 18/01/2025

I am very satisfied with my purchase. I benefited from a January promotion with free shipping. The package arrived in impeccable condition and very quickly. We just had to taste this so-called 'best cheese in the world'. It lives up to its promises and delighted all our guests. The only concern is that it melted like snow because it is so tasty! We will reorder very soon, that's for sure!

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yvonne P.

Published on 28/01/2025 à 15h24 following a purchase from 04/01/2025

a bit too firm (hard)!

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jeannine I.

Published on 28/01/2025 à 09h56 following a purchase from 17/01/2025

This cheese is really excellent, as are all the other cheeses I have tasted, which were really very good, and the cherry jam is not too sweet and really has a cherry flavor, which is not the case with other jams. Moreover, we were delivered quickly with ice packs, which helped keep the cheese in very good condition.

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