Customer reviews of Maison Agour

Thank you for your feedback. We understand your frustration and would like to provide you with some clarifications. We are not Amazon, but a small artisanal company, and we do our best to process each order quickly. Your order was placed on a Thursday afternoon, after the daily passage of carriers at 2 PM. Since we do not work on weekends, it was shipped on Tuesday morning and delivered by Wednesday morning. This represents a delay of 3 working days, in accordance with our announced deadlines of 3 to 5 working days. However, we understand that the wait may have seemed long to you and we sincerely apologize for that. We would also like to emphasize that this end-of-year period is particularly busy for us, but we remain committed to ensuring the best quality of service possible.

perfect cheeses, packaging not at all chronofresh!!! cardboard package, point!!

ORDER RECEIVED ON TIME, WHOLE BONELESS BAYONNE HAM 9 MONTHS QUALITY, I CAN FINALLY USE MY HAM SLICER AND AVOID ALL THE PLASTIC PACKAGING FOUND IN LARGE STORES, IT'S GOOD FOR THE PLANET! I LOOK FORWARD TO DISCOVERING HIGH-END HAMS TO SEE IF THE PRICE DIFFERENCE IS IN LINE WITH THE QUALITY OF THE PRODUCTS. GOOD CONTINUATION AND HAPPY HOLIDAYS

5 stars what more can I say!

So good, terribly addictive!!!

Everything is OK, even the souvenirs.

Fast delivery, excellent products. Experience to renew without delay.

Reliable site. Good product quality. Nothing to say. Thank you.

Serious site and good products!

Efficient and clear.

User-friendly site. The products are very good. The customer service is efficient and very friendly. Timely delivery, package in excellent condition. Thank you.

Always very satisfied in every way with Maison Agour.

Excellent, I love its flavor. I will gladly come back to you and order L'Osseau-Iraty Grand affinage, and especially a top packaging; vacuum and bubble wrap really protect. Thank you and see you soon.

I give 5 to Agour but my package was in transit between December 7 and 9, and I had to call DHL for news. They then noted to prioritize it as a food package and I received it the next day.

Product quality. However, there was a delivery problem within the expected time due to the DPD carrier not respecting the indicated shipping time, i.e., 48 hours after the package was picked up according to the information provided by Agour.

High-end ham (shh, don't tell anyone), creamy cow cheese to die for, and Ossau Iraty: a delight, sorry the Basque cake is not as good as the one my wife makes (when she doesn't have a broken arm :-).

Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.

The chosen cheese has unanimous approval and is almost finished. The dried tenderloin is well started! Everything is fine.

As usual, quality product.

NOTHING TO SAY PERFECT

Top delivery, the package arrived as expected. Thank you.

Very simple.

Easy to order. Good reception, quick and efficient. The products are well protected.

Very good product, a bit slow for processing the order, but I suppose that's the price of success!

Reactive, commercial; good packaging to maintain a correct temperature.

Very satisfied with my order, fast delivery and well-packaged items.

Hello, The ham is magnificent, 5 stars. The sausage is good. Best regards.

Order delivered as expected. The ham purchased is delicious.

Delicious products.

It's Christmas before time, receiving a package from Agour! The products are delicious, the packaging perfect. The shipping, however, is a bit late. Maybe an increase in workload approaching the holidays.

Products of excellent quality.

Fast shipping, excellent cheese and the temporary promotion was interesting.

The products I bought from Agour are really excellent, I love Basque cheeses.

From ordering to delivery: perfect! Nothing to say; everything is in accordance and corresponds well to my request! Thank you!

An assortment of excellent cheeses of all qualities.

No worries.

Always fast and on the quality of your excellent products.

Very good products. I recommend.

Simple and effective.

Reception of products in very good packaging conditions and fast delivery. Not having tasted the products yet (purchases for Christmas), I cannot yet give my opinion on the quality, hence 4 stars for now...