Customer reviews of Maison Agour

9,4 /10

Based on 2 046 published reviews

5 1 691 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 2, 4 and 5 stars

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Martine S.

Published on 30/11/2023 à 12h49 following a purchase from 20/11/2023

Very serious company, excellent products. To recommend to all food lovers.

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Noémie M.

Published on 30/11/2023 à 00h11 following a purchase from 19/11/2023

Already many orders placed and always a delight. From the quality of the products, to the packaging and customer service, everything is perfect!

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Juan Carlos C.

Published on 29/11/2023 à 12h56 following a purchase from 19/11/2023

In Euskara or Spanish, we do not know French and thank you.

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Antoine M.

Published on 26/11/2023 à 23h24 following a purchase from 15/11/2023

Very good products and impeccable service, even abroad.

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Louis L.

Published on 20/11/2023 à 14h08 following a purchase from 10/11/2023

Professionalism, quality of products, packaging worthy of the products

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Dangoumau C.

Published on 19/11/2023 à 17h13 following a purchase from 09/11/2023

Delivery problems due to the carrier, immediate reaction from Agour and 2 days later I received my new package with a gift inside. Thank you Agour.

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Carole S.

Published on 19/11/2023 à 11h19 following a purchase from 09/11/2023

Always excellent, never disappointed

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Philippe D.

Published on 18/11/2023 à 10h10 following a purchase from 07/11/2023

Always perfect whether it's the delivery (with refrigerated block) or the quality of the products. Site to recommend for cheese lovers

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René D.

Published on 18/11/2023 à 09h50 following a purchase from 07/11/2023

Well-structured site.

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Elisabeth M.

Published on 17/11/2023 à 12h58 following a purchase from 07/11/2023

Delivery time as expected, packaging very good, I would recommend and I recommend your store that I discovered in the Basque Country and your site is very convenient

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Bernard J.

Published on 17/11/2023 à 10h20 following a purchase from 06/11/2023

Good products, top customer service, we can only be happy!

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Dominique B.

Published on 17/11/2023 à 09h12 following a purchase from 06/11/2023

The chronofresh system works very well with a very short time frame.

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Alain L.

Published on 15/11/2023 à 19h54 following a purchase from 05/11/2023

no problem

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Didier B.

Published on 15/11/2023 à 18h12 following a purchase from 05/11/2023

I am satisfied with the navigation on the site and very satisfied with the quality of the products.

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Marianne V.

Published on 14/11/2023 à 19h29 following a purchase from 28/10/2023

very practical site, delivery ok, the sheep blue is very strong! it's not what I had seen on this cheese, mine is not very creamy as described, the sheep tomme and the osso iraty are top

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Marie-Anne C.

Published on 14/11/2023 à 17h35 following a purchase from 25/10/2023

I am fully satisfied with your products.

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Louis B.

Published on 14/11/2023 à 01h07 following a purchase from 03/11/2023

Very good products

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Bruno B.

Published on 13/11/2023 à 13h48 following a purchase from 03/11/2023

Your products are always so good and smell good of the Basque Country. Thank you

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Samantha P.

Published on 13/11/2023 à 01h31 following a purchase from 22/10/2023

Very good product

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Gregory C.

Published on 11/11/2023 à 17h24 following a purchase from 22/10/2023

The site is clear, the order is easy

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Geneviève R.

Published on 11/11/2023 à 11h32 following a purchase from 31/10/2023

Ease of navigation - Fast & careful shipping - Products of excellent quality

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Renate F.

Published on 10/11/2023 à 15h13 following a purchase from 31/10/2023

Very good.

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Dominique P.

Published on 09/11/2023 à 10h55 following a purchase from 29/10/2023

Very satisfied with my order, very responsive when the delivery date is not suitable. Adorable and precise driver in the schedules, I recommend

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Jean-Hubert P.

Published on 07/11/2023 à 17h44 following a purchase from 28/10/2023

The best OSSAU IRATY I have ever eaten. I specify raw milk

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Pierre B.

Published on 07/11/2023 à 16h46 following a purchase from 28/10/2023

The quality is there!! well done!!!

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Anne Monique S.

Published on 03/11/2023 à 15h17 following a purchase from 24/10/2023

Perfect

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Christine G.

Published on 03/11/2023 à 09h53 following a purchase from 20/10/2023

Easy to use

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Martine S.

Published on 31/10/2023 à 21h42 following a purchase from 21/10/2023

Availability and quality of products, speed of shipping

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Frédéric G.

Published on 27/10/2023 à 17h25 following a purchase from 16/10/2023

Very good, in line with my expectations.

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Xavier H.

Published on 25/10/2023 à 17h10 following a purchase from 15/10/2023

Easy and fast

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Muriel G.

Published on 23/10/2023 à 14h34 following a purchase from 03/10/2023

Very good, careful and attentive service. I recommend!

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Michel M.

Published on 23/10/2023 à 08h33 following a purchase from 11/10/2023

very good products, fast delivery, I recommend

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Pierre G.

Published on 21/10/2023 à 15h08 following a purchase from 01/10/2023

Really very satisfied with the delivery, well packaged and delivery within the week in Belgium.

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Francisco V.

Published on 20/10/2023 à 18h38 following a purchase from 10/10/2023

Extraordinary quality, very good service with refrigerated transport conditions and punctual delivery, very good service: Thank you.

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Jacques K.

Published on 20/10/2023 à 10h14 following a purchase from 09/10/2023

The navigation on the site is well done. The delivery and its tracking are exemplary. Fast and secure delivery. The products I bought are all of quality, both the sausages and the cheeses. I started with a discovery idea and have since been convinced by the quality of the products. Well done! The prices are in a high category, but that's the price of quality.

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Acheteur Vérifié

Published on 19/10/2023 à 23h41 following a purchase from 29/09/2023

Extremely careful and protected shipment of products. As for the products, what a delight! A good gift idea for the end of year holidays thanks to the vacuum packaging. See you soon to bring a Basque touch to our family table for Christmas... Thank you Agour, and all our best wishes from Sologne!!!

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Didier B.

Published on 19/10/2023 à 17h04 following a purchase from 08/10/2023

I am satisfied with the navigation

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Jeremy D.

Published on 17/10/2023 à 14h37 following a purchase from 03/10/2023

Package well received and in good conservation conditions in the cold

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Herve D.

Published on 13/10/2023 à 20h41 following a purchase from 02/10/2023

perfect

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Patrick A.

Published on 13/10/2023 à 12h55 following a purchase from 02/10/2023

Hello, It seems that you do not consult the remarks made by your customers in your 'contact us' section. I will therefore repeat myself. During my last order which is the subject of this satisfaction request, there were two jars of foie gras, one plain, the other with espelette pepper. I thought I would taste an excellent product as noted on your site, and well NO, what a disappointment! This foie gras was of a dreadful insipidity, to the point of not really knowing what I was tasting. This is a shame because previously I had eaten 21-month aged ham which is excellent. For the end of year holidays, I will simply return to the Breton foie gras producers who have always satisfied me. Best regards.

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Response from Maison Agour Published on 16/10/2023

Dear customer, Thank you for sharing your experience. We are sincerely sorry to learn that you were disappointed with this product. Your feedback is valuable to us as it helps ensure that our customers always receive the highest quality products. We have taken note of your comments and will certainly pass this information on to the producer. Your feedback is important as it allows us to continuously improve our products and meet our customers' expectations. We would also like to note that we have never received similar negative feedback regarding this product, which surprises us a bit. However, we take your opinion very seriously, and we will closely examine this situation to ensure that the quality of our products remains at the highest level. On the other hand, we are delighted to learn that you enjoyed our 21-month aged ham, and we will strive to maintain that same quality to satisfy your taste buds in the future. If you wish, we would be happy to discuss your experience further or help you choose another product that will better match your preferences. We hope you will give us another chance in the future and we thank you for your support as a customer of Maison Agour. Best regards, The Agour team.