Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 2, 4 and 5 stars

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Acheteur vérifié

Published on 05/02/2023 à 19h07 following a purchase from 26/01/2023

Careful and very fast shipping, the recipients are delighted thank you!

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Acheteur vérifié

Published on 02/02/2023 à 16h37 following a purchase from 13/01/2023

As always excellent products The only minor downside is that I would enjoy being able to order smaller quantities of certain products, for a single person the packaging is not always suitable But I will continue to order my guilty pleasures

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Acheteur vérifié

Published on 31/01/2023 à 13h59 following a purchase from 20/01/2023

Always very satisfied with my products, very good quality price. Very serious company. To recommend.

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Acheteur vérifié

Published on 29/01/2023 à 17h34 following a purchase from 19/01/2023

A delivery within 24 hours with perfect packaging for Basque country products that delighted my family. Thank you and congratulations

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Acheteur vérifié

Published on 28/01/2023 à 16h48 following a purchase from 18/01/2023

Very good

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Acheteur vérifié

Published on 28/01/2023 à 10h48 following a purchase from 17/01/2023

Deadline met, quality products, excellent!

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Acheteur vérifié

Published on 24/01/2023 à 14h45 following a purchase from 13/01/2023

Very good cheeses. I was looking for an AOP for certified quality. And you can also choose your level of maturity. I recommend

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Acheteur vérifié

Published on 24/01/2023 à 09h00 following a purchase from 10/01/2023

Good quality and a quick shipment of the package despite an order by check thank you

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Acheteur vérifié

Published on 23/01/2023 à 16h45 following a purchase from 13/01/2023

I have already ordered a whole ham with bone that has been cured for 9 months for the second time and it is still excellent. Thank you very much! And I can't wait for the third one!

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Acheteur vérifié

Published on 20/01/2023 à 15h37 following a purchase from 09/01/2023

Correct delivery, very good jam, cheese is being tasted.

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Acheteur vérifié

Published on 19/01/2023 à 20h01 following a purchase from 30/12/2022

I ordered, as stated in the photo, 3 bottles of wine from the 2017 vintage and unfortunately I received 3 bottles from 2018... very disappointed, I will never order from their site again.

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Response from Maison Agour Published on 20/01/2023

Hello, we cannot change the photo with every stock change. It is stated in the description of all our wine bottles that the photo is not contractual, in this sense, we sent you the vintage that we had in stock at that time. Furthermore, the 2017 vintage of this wine is no longer available for sale anywhere. Next time, please remember to ask which vintage is in stock before placing your order.

Acheteur vérifié

Published on 19/01/2023 à 08h03 following a purchase from 26/12/2022

Good

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Acheteur vérifié

Published on 17/01/2023 à 09h44 following a purchase from 23/12/2022

Perfect reception and ultra-fast delivery in perfect packaging of the product.

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Acheteur vérifié

Published on 14/01/2023 à 17h26 following a purchase from 01/01/2023

Excellent quality products. Efficient transport with respect for cold. Unbeatable quality/price. PURCHASE WITH COMPLETE CONFIDENCE

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Acheteur vérifié

Published on 09/01/2023 à 19h42 following a purchase from 18/12/2022

Very fast delivery, thank you!

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Acheteur vérifié

Published on 09/01/2023 à 17h36 following a purchase from 20/12/2022

Great

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Acheteur vérifié

Published on 09/01/2023 à 14h20 following a purchase from 17/12/2022

Delivery as agreed when placing the order.

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Acheteur vérifié

Published on 08/01/2023 à 20h34 following a purchase from 29/12/2022

Perfect: excellent products, very well protected orders and respect for deadlines.

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Acheteur vérifié

Published on 08/01/2023 à 17h33 following a purchase from 27/12/2022

Always meets my expectations. Very attentive contact person.

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Acheteur vérifié

Published on 08/01/2023 à 13h51 following a purchase from 19/12/2022

Makes you want to buy, simple navigation

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Acheteur vérifié

Published on 07/01/2023 à 13h54 following a purchase from 18/12/2022

Good communication before the order, good advice and good products. Delivery (by DPD predict) perfect, very nice and accommodating delivery person, order arrived on time. I will order again without any problem. Thanks to the whole team and best wishes to everyone.

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Acheteur vérifié

Published on 07/01/2023 à 12h17 following a purchase from 15/12/2022

Excellent products. I am not disappointed. I will order again without worry.

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Acheteur vérifié

Published on 06/01/2023 à 13h56 following a purchase from 15/12/2022

Good site

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Acheteur vérifié

Published on 04/01/2023 à 17h51 following a purchase from 15/12/2022

Superb products. Delicious as usual

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Acheteur vérifié

Published on 04/01/2023 à 16h05 following a purchase from 12/12/2022

Very good and especially responsive

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Acheteur vérifié

Published on 04/01/2023 à 12h17 following a purchase from 25/12/2022

Quality product, fast delivery and very well packaged.

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Acheteur vérifié

Published on 02/01/2023 à 17h51 following a purchase from 20/12/2022

Perfect, super products, fast delivery, very professional!

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Acheteur vérifié

Published on 02/01/2023 à 16h21 following a purchase from 13/12/2022

The website was not good because I could not distinguish between the recipient of the goods and the billed person. Incorrect phone numbers were put on the order. My order was then delivered incorrectly. An order placed on December 13 was finally delivered on December 31. I was very upset because the gift did not arrive in time for Christmas.

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Response from Maison Agour Published on 05/01/2023

Hello, normally it is possible to differentiate the delivery address from the billing address. Perhaps the steps to achieve this are not clear enough, so we take your comment and will look into it. Regarding the delivery, indeed, there was a problem with your package, but unfortunately, there is not much we can do about it. Your package was shipped the day after your order, so you should have been delivered before Christmas. We notice many delivery problems during the end of the year due to the workload of carriers. We tried to react as quickly as possible for your package but unfortunately, it was not enough and we are sorry. Next time, do not hesitate to ask us for help if you encounter a problem differentiating the addresses. We wish you a very happy new year, Best regards, The Agour Team.

Acheteur vérifié

Published on 01/01/2023 à 17h26 following a purchase from 21/12/2022

Speed of order and delivery Excellent value for money thank you

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Acheteur vérifié

Published on 31/12/2022 à 11h51 following a purchase from 10/12/2022

Product, delivery EXCELLENT, I highly recommend this company.

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Acheteur vérifié

Published on 31/12/2022 à 01h27 following a purchase from 10/12/2022

OK WELL RECEIVED

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Acheteur vérifié

Published on 30/12/2022 à 18h52 following a purchase from 09/12/2022

Impeccable delivery, clear site

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Acheteur vérifié

Published on 30/12/2022 à 18h42 following a purchase from 19/12/2022

Very well made site and fast delivery.

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Acheteur vérifié

Published on 30/12/2022 à 17h49 following a purchase from 10/12/2022

Easy navigation, delivery time of the package respected. However, fragile cardboard packaging. Small opening of 4 to 6 cm on a corner. And upon opening, the knife was missing.

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Acheteur vérifié

Published on 30/12/2022 à 13h01 following a purchase from 10/12/2022

Speed, price

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Acheteur vérifié

Published on 30/12/2022 à 12h37 following a purchase from 09/12/2022

No comment

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Acheteur vérifié

Published on 30/12/2022 à 09h51 following a purchase from 09/12/2022

Package very poorly made, half torn

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Acheteur vérifié

Published on 29/12/2022 à 21h09 following a purchase from 09/12/2022

Perfect! Fast, in excellent condition... I highly recommend!!!!

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Acheteur vérifié

Published on 29/12/2022 à 08h25 following a purchase from 08/12/2022

Full and complete satisfaction

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Acheteur vérifié

Published on 27/12/2022 à 16h04 following a purchase from 17/12/2022

Very fast delivery. Very good products. Thank you

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