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Rating: 5 out of 5
The delivery was not made on time... I reported it but no response from customer service. I will not order from them again.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 2, 4 and 5 stars
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Rating: 2 out of 5
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and not helping you enough. Please know that we send most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a €5 voucher (code: AGUR) on your next order with the guarantee of top-notch customer service.
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Response from Maison Agour
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and for not helping you enough. Please know that we ship most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time, and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a voucher of €5 (code: AGUR) for your next order with the guarantee of top-notch customer service.
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Rating: 5 out of 5
Serious site with tracking in case of delivery problems
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Rating: 5 out of 5
After ordering, I had an issue with the delivery person, which was resolved by impeccable customer service. Thank you again!
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Rating: 5 out of 5
I really like this region and the products produced there, charcuterie and cheese, and at Agour they are magnificent. The site is very well done and makes you want to taste everything.
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Rating: 5 out of 5
Very good first experience
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Rating: 5 out of 5
Excellent service and good products
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Rating: 5 out of 5
Good overall
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Rating: 4 out of 5
Order as expected and sent on time. Product always of excellent quality: to recommend without reservations
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Rating: 5 out of 5
Well received your AGOUR package
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Rating: 5 out of 5
big delivery problem..... TNT is the worst carrier, why go through this company!!! Package left in another town, at a merchant! instead of a home delivery. Impossible to retrieve the ham given the closure of the bakery on Saturday and Sunday!!!
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Rating: 4 out of 5
Delivery not in accordance with our order
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Rating: 5 out of 5
I haven't tasted it yet: I'm waiting for the first day of Advent!!!
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Rating: 5 out of 5
Everything is clear and easy, order, delivery and content
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Rating: 5 out of 5
Delivery as expected and on time
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Rating: 5 out of 5
Order of sausages with a product with a consumption date of 2 days after receipt of the package. We called then sent an email and to this day still no response
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Rating: 2 out of 5
Order of sausages with a product that has a consumption date of 2 days after receiving the package. We called and then sent an email, and to this day still no response.
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Response from Maison Agour
Hello Mr. Gris. We tried to contact you by phone but without success. We are truly sorry for this unpleasant surprise, it was an error on our part. As compensation, we would like to offer you the sausage of your choice on your next order.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Very satisfied with the products, the speed of shipping.
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Rating: 5 out of 5
Great, thank you!
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Rating: 4 out of 5
Good products obviously, too bad it wasn't indicated during the order that the expiration dates are very short! 15 days to a month is not pleasant for so many kilos of cheese and cold cuts... knowing this, we would have spread our purchases.
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Rating: 5 out of 5
2nd identical tomme (whole of course!), a delight!, semi-firm cheese, tasty and long in the mouth with a black cherry jam mmm... and again gold medal at the last competition 2021.... no comments!
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Rating: 5 out of 5
Clear
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Rating: 5 out of 5
very good merchandise and always on time
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Rating: 5 out of 5
easy to use, very complete in its range of products
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Rating: 4 out of 5
I received the package all torn with just simple tape around it. Apparently, it had been opened. Well, the ham was normal. Very good, we tasted it but disappointed with this delivery especially for food;
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Response from Maison Agour
Hello, I understand your disappointment. Unfortunately, despite all the care we take in preparing our packages, the carriers are quite careless and sometimes damage the packages to unacceptable levels. I am, however, glad that you received the complete package and especially enjoyed the product! Sincere apologies, Vincent
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Rating: 5 out of 5
Excellent
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Rating: 5 out of 5
Very practical site to use
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Rating: 5 out of 5
product always good
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Rating: 5 out of 5
Very satisfied with my first order. I am eagerly awaiting the second!
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Rating: 5 out of 5
Fast, packaging OK, in short, great perseverance
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Rating: 5 out of 5
easy to navigate the site
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Rating: 5 out of 5
Very good product.
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Rating: 4 out of 5
I regret that the promo codes offered when giving feedback do not work on the next orders.
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Rating: 5 out of 5
Fast, serious and quality of the product and packaging
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Rating: 5 out of 5
Thank you for the quality of the products, the seriousness, the follow-up, Agour is a great company in the area, committed and civic-minded, my purchase is also a committed and civic-minded purchase to a company whose products are delicious and that lives in the land of shepherds and natives in respect of traditions...
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Rating: 2 out of 5
product still as good but upon receipt, the entire bottom part of the cheese was wet and the rind was crumbling.... which made it unfit for consumption. (transport, packaging?).... really disappointed.
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Rating: 5 out of 5
The delivery was a bit difficult but I was very satisfied with the phone reception, very kind staff and I finally received my package.
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Rating: 5 out of 5
The best of sheep
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Rating: 5 out of 5
Simple and quick. Very well packaged package
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