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A
Rating: 5 out of 5
Top thank you!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 2, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Super. What great compliments. Already for the orders, a perfect follow-up, reactive and extremely fast. And for the quality of the cheeses. For my daughter's wedding, 120 people. Only compliments from the helpers, the guests, the owner of the castle. Despite a meal that was already quite complete, the well-stocked cheese platters were a hit and came back empty. This is rare according to the manager who supervised the service. Really excellent. Thank you.
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D
Rating: 5 out of 5
Excellent product
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M
Rating: 5 out of 5
I did not receive my order completely damaged due to the carrier although my account was debited the amount of my order
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P
Rating: 5 out of 5
Package arrived well with a 1-day delay. !!! Fortunately, I had requested the refrigerated pack which arrived well melted.
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Response from Maison Agour
Sir,
Thank you for taking the time to share your experience.
We are sorry to learn that your package arrived with a one-day delay. Despite this setback beyond our control, we are pleased to note that the refrigerated pack helped to properly preserve your products during transport.
We remain attentive to this type of situation and work with our carriers to ensure the best possible quality of service.
If you have any questions regarding your delivery or the condition of the received products, our after-sales service is at your disposal at the following address: [email protected].
We look forward to fully satisfying you on your next order.
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your experience.
We are sorry to learn that your package arrived with a one-day delay. Despite this setback beyond our control, we are pleased to note that the refrigerated pack helped to properly preserve your products during transport.
We remain attentive to this type of situation and work with our carriers to ensure the best possible quality of service.
If you have any questions regarding your delivery or the condition of the received products, our after-sales service is at your disposal at the following address: [email protected].
We look forward to fully satisfying you on your next order.
Best regards,
Maison Agour Etxea
F
Rating: 5 out of 5
As always, it was perfect!!!!
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F
Rating: 5 out of 5
Perfect for the order and the cheeses, however the expiration date is too tight.
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S
Rating: 5 out of 5
Outstanding Company and old fashioned cheese
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J
Rating: 4 out of 5
I would like to know how to preserve it while taking a thin slice per day, thank you for responding to me
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Response from Maison Agour
Sir,
Thank you for your message.
The preservation method may vary depending on the product in question. To provide you with the most suitable answer, could you please specify which cheese or product it is?
We will be happy to advise you on how to best preserve its flavors throughout your tasting.
We invite you to contact our after-sales service at the following address: [email protected]
Best regards,
Maison Agour Etxea
Thank you for your message.
The preservation method may vary depending on the product in question. To provide you with the most suitable answer, could you please specify which cheese or product it is?
We will be happy to advise you on how to best preserve its flavors throughout your tasting.
We invite you to contact our after-sales service at the following address: [email protected]
Best regards,
Maison Agour Etxea
P
Rating: 5 out of 5
Very surprised by the speed with which my order was processed. And the product was excellent.
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N
Rating: 5 out of 5
Super delicious
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A
Rating: 5 out of 5
Shipping speed Product well packaged and excellent for a 4-month cheese Next purchase I will try the 6-month one, it's soft and melts in the mouth even better with good country bread or rye I don't like sweet and salty so I can't try it with black cherry jam You have won me over
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E
Rating: 5 out of 5
EXCELLENT. I will soon reorder because I shared my first order with my friends and family. See you very soon
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D
Rating: 5 out of 5
The products offered by Maison Agour are tasty and refined.
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M
Rating: 5 out of 5
Very good cheese and superior quality! Careful packaging and fast delivery. I recommend the Agour house.
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J
Rating: 5 out of 5
Timely delivery and quality product.
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L
Rating: 5 out of 5
I highly recommend the products of this company. Very good references. I have been ordering for about a year and I have never been disappointed. For those who love good cheese, don't hesitate to order... you won't be disappointed.
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Response from Maison Agour
Hello Lucien,
We sincerely thank you for your loyalty and for this very nice review.
We are delighted to have been with you for a year now and to know that our products always meet your expectations. Your recommendation is the greatest reward for our team, which passionately selects quality cheeses and authentic specialties.
Thank you again for your renewed trust and for the time spent sharing your experience.
We look forward to delighting you again very soon!
Maison Agour Etxea
We sincerely thank you for your loyalty and for this very nice review.
We are delighted to have been with you for a year now and to know that our products always meet your expectations. Your recommendation is the greatest reward for our team, which passionately selects quality cheeses and authentic specialties.
Thank you again for your renewed trust and for the time spent sharing your experience.
We look forward to delighting you again very soon!
Maison Agour Etxea
P
Rating: 5 out of 5
I bought 2 pieces of natural sheep cheese, very good taste, correct quality/price ratio, delivery time respected. I will place orders again soon.
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R
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Excellent products that I have recommended to my circle. I will recommend.
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J
Rating: 5 out of 5
We are really very satisfied, the products are all excellent, especially the sheep blue cheese that we buy in large quantities
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U
Rating: 5 out of 5
Very good cheese!
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F
Rating: 5 out of 5
I am satisfied with my order
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E
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
High quality cheeses. Fast and easy website. Very difficult to claim.
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M
Rating: 5 out of 5
On-time delivery, and excellent cheese, highly recommended.
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S
Rating: 5 out of 5
Thank you, everything was very appreciated. Best regards, Sylvie Langlet
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M
Rating: 4 out of 5
Order received product top!!
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Response from Maison Agour
Mr. Nouga,
Thank you for your trust.
We are delighted that your order pleased you and that our products met your expectations!
Looking forward to delighting you again very soon.
Maison Agour Etxea
Thank you for your trust.
We are delighted that your order pleased you and that our products met your expectations!
Looking forward to delighting you again very soon.
Maison Agour Etxea
J
Rating: 4 out of 5
Very good, but just after my order, I saw a great promo. So, I paid too much
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Response from Maison Agour
Mr. Foa,
Thank you for your trust.
We are delighted that you liked our products.
Regarding promotional offers, these are scheduled for specific dates within a well-defined framework and unfortunately cannot be anticipated.
However, we do offer promotional operations throughout the year so that everyone can benefit at different times.
Looking forward to delighting you again very soon.
Maison Agour Etxea
Thank you for your trust.
We are delighted that you liked our products.
Regarding promotional offers, these are scheduled for specific dates within a well-defined framework and unfortunately cannot be anticipated.
However, we do offer promotional operations throughout the year so that everyone can benefit at different times.
Looking forward to delighting you again very soon.
Maison Agour Etxea
J
Rating: 5 out of 5
The delivery, the packaging was perfect, and what can I say about the OSSO-IRATY... which is absolutely magnificent to taste alone or with gourmet friends BRAVO !!
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M
Rating: 5 out of 5
Products we appreciate! MF JEAN
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W
Rating: 5 out of 5
Very good, very nice...WD
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M
Rating: 5 out of 5
Very good products Packaging very well
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R
Rating: 5 out of 5
Excellent products
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S
Rating: 5 out of 5
Very good.
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L
Rating: 5 out of 5
Excellent sheep's cheeses, it's a delicacy.
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M
Rating: 5 out of 5
Very good cheeses. Very serious site.
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S
Rating: 5 out of 5
Everything is perfect. The deadlines, the packaging, the product…
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