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F
Rating: 5 out of 5
Everything is perfect; simple to use site. Quality products.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 2 and 5 stars
Reset filtersM
Rating: 5 out of 5
Only experience a purchase of Ossau Iraty cheese. Really excellent. And a top delivery system.
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V
Rating: 5 out of 5
Very good, each one of them. A treat. Thank you.
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B
Rating: 5 out of 5
Good products Well packaged Deadlines ok R.a.s The price maybe......
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C
Rating: 5 out of 5
Fast delivery and careful packaging and... free delivery of these excellent products at reasonable prices. Highly recommended
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P
Rating: 5 out of 5
High quality cheeses, after having bought on site it is a pleasure to be able to have tommettes delivered to my home from time to time
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J
Rating: 5 out of 5
Very good cheese, very tasty... not cheap per kilo though... but when you love...
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J
Rating: 5 out of 5
Hello, Order received on time as expected. Product always of very good quality. Thank you
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J
Rating: 5 out of 5
Excellent products, I recommend them to those around me!
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M
Rating: 5 out of 5
Fast and convenient process. The shipment arrived perfect and quickly. I will definitely repeat
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S
Rating: 5 out of 5
Bayonne ham not dry with a good taste
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C
Rating: 5 out of 5
Really very happy with the product and will recommend without problem
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D
Rating: 5 out of 5
Good products and fast delivery. One negative point, in the order I had checked the cooler option which I did not receive.
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M
Rating: 5 out of 5
Beautiful products, delivered on time. Perfect.
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Y
Rating: 5 out of 5
Hello, good cheese
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P
Rating: 5 out of 5
I haven't tasted my purchases yet but the service provided and the kindness of the staff I called deserve only praise...
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T
Rating: 5 out of 5
Very very good products. Arrived well packaged, and on time
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B
Rating: 5 out of 5
Excellent cheeses, fast delivery and quality products, I recommend this site.
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C
Rating: 5 out of 5
Very satisfied. I recommend!
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J
Rating: 5 out of 5
Packaging a bit bulky for 250 grams of cheese...
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G
Rating: 5 out of 5
First order and very pleasantly surprised by the quality of the delivered products. As for the follow-up, perfect.
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C
Rating: 5 out of 5
As usual, excellent and delicious products! Therefore, to recommend
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L
Rating: 2 out of 5
I find it a bit dry, I didn't appreciate it too much
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Response from Maison Agour
Thank you very much for your feedback! It seems that you rated the brand based on the texture of the product received, but feel free to also share your impressions of our service in general: the packaging, the responsiveness of customer service, the speed of delivery, or your experience on our site. Your feedback is valuable to help us improve every aspect of our service!
F
Rating: 5 out of 5
Everything was perfect. The user-friendly site, the ease of ordering, the speed of delivery, the extremely high-quality packaging with optimal respect for the cold chain. As for the products, a delight!!!! The 'Best Cheese in the World' lives up to its name and the sausages are top-notch! Basque quality!!!!!
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F
Rating: 5 out of 5
Very good cheeses well packaged.
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F
Rating: 5 out of 5
Super, I am delighted, I am enjoying it
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D
Rating: 5 out of 5
Excellent products received well packaged. The ham and cheese are to die for. The apple wine is a nice discovery. We will order again with pleasure.
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S
Rating: 5 out of 5
Very good products and reasonable prices.
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P
Rating: 5 out of 5
Timely shipment, products conforming to the order, I do not like hams with bones because I cannot put them in my slicing machine, could we have the possibility of receiving boneless hams? Best regards PY
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P
Rating: 5 out of 5
Second order and still satisfied, excellent cheese ordered, I recommend
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P
Rating: 5 out of 5
Hello, very user-friendly site, easy to find the products you are looking for. Very fast delivery and very good packaging and the quality of the products is impeccable.
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G
Rating: 5 out of 5
Perfect as always.
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A
Rating: 5 out of 5
Despite a slight delivery delay, but cheese in super packaging, nothing takes away from the excellent taste of your Ossau Iraty AOP - Raw Milk, an extra taste. I will come back to you without worries, THANK YOU very much.
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C
Rating: 5 out of 5
Excellent products, fast and compliant delivery.
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V
Rating: 5 out of 5
Very good cheese, I will order again soon.
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G
Rating: 2 out of 5
A very disappointing delivery... fresh products delivered late and dropped off at a relay point while I was at home...
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Response from Maison Agour
We would like to thank you for your message and sincerely apologize for the disappointment related to your delivery. As we mentioned during our phone conversation, it happens that some carriers encounter difficulties in certain regions, which can lead to delays or drop-offs at relay points. We understand how frustrating this can be, and we are truly sorry for the inconveniences caused. For your next order, we offer the Chronofresh option, which guarantees better handling of the cold chain.
D
Rating: 5 out of 5
Very serious company, after forgetting an item, a small email from me and two days later the package was at home with an apology note and a small gift, thank you for your efficiency and your products.
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S
Rating: 5 out of 5
I am very happy to have ordered from Agour, very good products and perfect customer service, I highly recommend Agour!!
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J
Rating: 5 out of 5
Magnificent products! Fast and well-protected shipping, well done!
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C
Rating: 5 out of 5
As usual, always excellent cheeses and dried meats! Highly recommended
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