Customer reviews of Maison Agour

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 2 and 5 stars

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J
jacques C.
Rating: 2 out of 5
following a purchase from 10/12/2025
Quite disappointed with the reception of the products
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Response from Maison Agour
Mr. Carreau,

Thank you for your feedback, and we are sincerely sorry to learn of your disappointment upon receiving our products.

Your satisfaction being at the heart of our priorities, we invite you to contact our customer service so that we can better understand the situation and provide you with an appropriate solution: [email protected]

In case of specific damages upon opening the package (breakage, omission, or deterioration of the product), the sender and/or the recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point to contact our customer service.

The complaint must be accompanied by visuals of the packaging and products attesting to the situation.

After studying the complaint by our quality service, the customer service will proceed according to the customer's wish, to create a credit note, refund, or reship the damaged goods only.

We remain at your disposal and hope to have the opportunity to offer you a better experience.

Best regards,

Maison Agour Etxea
J
Jean B.
Rating: 5 out of 5
following a purchase from 12/12/2025
Not disappointed with the delivery
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Talib B.
Rating: 5 out of 5
following a purchase from 10/12/2025
very satisfying :) !!
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Didier M.
Rating: 5 out of 5
following a purchase from 12/12/2025
Very good products
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PASCAL M.
Rating: 5 out of 5
following a purchase from 10/12/2025
Everything is perfect. Packaging, delivery time, quality products. Top.
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PLAZER P.
Rating: 5 out of 5
following a purchase from 10/12/2025
Very good cheese, delivered quickly.
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Valerie S.
Rating: 5 out of 5
following a purchase from 10/12/2025
Everything was perfect: - online store - delivery time - quality and flavor of the products I will recommend, and I invite those who read this to order. Happy holidays
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Joseph Z.
Rating: 5 out of 5
following a purchase from 10/12/2025
Delicious cheese always of good quality
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colette R.
Rating: 5 out of 5
following a purchase from 09/12/2025
5 stars for the excellent cheese, but zero for the carrier CPD, it harms you, you should change.
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Dominique F.
Rating: 5 out of 5
following a purchase from 10/12/2025
Fast delivery, perfect packaging, excellent products
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Anne M.
Rating: 5 out of 5
following a purchase from 09/12/2025
Excellent cheese, thank you
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Philippe D.
Rating: 5 out of 5
following a purchase from 08/12/2025
Fast delivery and very good products. Never disappointed.
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MARIE-CHRISTINE P.
Rating: 5 out of 5
following a purchase from 08/12/2025
Excellent cheeses. Without hesitation, I would recommend.
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Lucien G.
Rating: 5 out of 5
following a purchase from 10/12/2025
Very good
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Claude C.
Rating: 5 out of 5
following a purchase from 10/12/2025
Hello, Product selection, Ease of ordering, quality of follow-up, quality of packaging, short deadlines and quality of products (blue sheep cheese, organic sheep cheese, chorizo, etc. ...) Great products Thank you
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Dominique C.
Rating: 5 out of 5
following a purchase from 28/11/2025
Perfect customer service, high quality cheese, I recommend it one hundred percent
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Anne laure H.
Rating: 5 out of 5
following a purchase from 06/12/2025
Very good
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Pascal S.
Rating: 5 out of 5
following a purchase from 07/12/2025
Serious house!
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D
Darré F.
Rating: 5 out of 5
following a purchase from 01/12/2025
Impeccable I recommend this online store
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D
David N.
Rating: 5 out of 5
following a purchase from 08/12/2025
A great initiative for an exceptional cheese
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DUFORESTEL L.
Rating: 5 out of 5
following a purchase from 03/12/2025
Everything was perfect
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Fabienne M.
Rating: 5 out of 5
following a purchase from 08/12/2025
perfect!
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Raul S.
Rating: 5 out of 5
following a purchase from 07/12/2025
Good product and good service
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Jean Louis R.
Rating: 5 out of 5
following a purchase from 03/12/2025
Very good cheese. Vacuum packed, well packaged. All positive. I recommend it to my friends.
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liliane O.
Rating: 5 out of 5
following a purchase from 07/12/2025
Satisfied with the product, the delivery time and conditions.
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PAUL G.
Rating: 5 out of 5
following a purchase from 05/12/2025
Always satisfied and your cheese is always so good, happy end of year celebrations
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Jean Luc L.
Rating: 5 out of 5
following a purchase from 05/12/2025
Excellent very respectable house
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cecile L.
Rating: 5 out of 5
following a purchase from 07/12/2025
Perfect
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PIERRE L.
Rating: 5 out of 5
following a purchase from 07/12/2025
excellent packaging
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Geraldine D.
Rating: 5 out of 5
following a purchase from 05/12/2025
Great, don't change anything, thank you for the little gift, I will taste it and get back to you if I like it.
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Aurélie S.
Rating: 5 out of 5
following a purchase from 05/12/2025
Delicious cheeses and impeccable delivery and tracking. Thank you.
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Bernard N.
Rating: 5 out of 5
following a purchase from 28/11/2025
Very good cheese, I recommend a whole tomme soon.
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Monique G.
Rating: 5 out of 5
following a purchase from 30/11/2025
TTB
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Christine D.
Rating: 5 out of 5
following a purchase from 01/12/2025
Package received broken but fortunately refunded
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Pierre D.
Rating: 5 out of 5
following a purchase from 01/12/2025
Very good favorable opinion
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Ivan T.
Rating: 5 out of 5
following a purchase from 01/12/2025
Good raw milk cheese
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Brigitte G.
Rating: 5 out of 5
following a purchase from 02/12/2025
I recommend the AGOUR house, the cheeses are delicious, thank you and happy holidays to all
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Nathalie P.
Rating: 2 out of 5
following a purchase from 02/12/2025
Disappointed, the cheese has no taste.
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joceline B.
Rating: 5 out of 5
following a purchase from 01/12/2025
Very satisfied with the product clearly. Less so with the carrier
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JOSE LUIS C.
Rating: 5 out of 5
following a purchase from 01/12/2025
Excellent products and good e-commerce.
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