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G
Rating: 5 out of 5
Everything perfect!!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 3, 4 and 5 stars
Reset filtersF
Rating: 5 out of 5
Fast delivery, order in accordance with my purchase
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E
Rating: 5 out of 5
Perfect: from order to delivery! Quality and freshness are present... pleasure too!
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M
Rating: 5 out of 5
Impeccable reception no problem
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G
Rating: 5 out of 5
Everything perfect
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M
Rating: 5 out of 5
Basque ham, a treat, the cherry basque cake, succulent and let's not even talk about foie gras, a big thank you and an order will soon arrive :-)
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R
Rating: 5 out of 5
For about 2 years, I have been a regular customer of Maison Agour and I must say that the quality is consistent and I have never been disappointed. To the point of sharing it with my loved ones and friends.
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Response from Maison Agour
Mr. Barrière,
A huge thank you for your loyalty for now two years!
We are delighted to learn that you appreciate the consistency and quality of our products, and it is a true pride for us to know that you are introducing them to your loved ones.
As Christmas approaches, we will be happy to continue to accompany you with our specialties for your gourmet moments with family or friends.
See you very soon,
Maison Agour Etxea
A huge thank you for your loyalty for now two years!
We are delighted to learn that you appreciate the consistency and quality of our products, and it is a true pride for us to know that you are introducing them to your loved ones.
As Christmas approaches, we will be happy to continue to accompany you with our specialties for your gourmet moments with family or friends.
See you very soon,
Maison Agour Etxea
P
Rating: 5 out of 5
Always on top
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B
Rating: 5 out of 5
Ok
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L
Rating: 5 out of 5
Very fast shipping and package in excellent condition
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F
Rating: 5 out of 5
Fast delivery and perfectly packaged parcel.
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E
Rating: 5 out of 5
I love all your products since 2022 when I came directly to your cheese factory during my vacation! Since then, I have been loyal to Agur!
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T
Rating: 5 out of 5
PERFECT ... excellent products, delivery as expected!!!
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A
Rating: 4 out of 5
Incomplete order upon delivery. I had to pay the shipping fees for the second part of my order!!!
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Response from Maison Agour
Mr. Lycops,
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Excellent products and very fair prices. Fast delivery, 5-star service!
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F
Rating: 5 out of 5
Always very good quality, delivery a bit too fast sometimes
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J
Rating: 5 out of 5
Hello, It's simple the products from Maison Agour are super good with every order it's happiness!!!
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J
Rating: 5 out of 5
Excellent !!!
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F
Rating: 5 out of 5
Products always top-notch. However, there was a delivery issue: the initial point was not respected and I had to go to the DPD agency. Delay and loss of time
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Response from Maison Agour
Mr. Pech,
Thank you for your message and we are delighted that our products have once again fully satisfied you.
We are however sorry for the inconvenience encountered during the DPD delivery, particularly the change of pickup point and the delay caused.
Even though these situations remain rare, we understand your disappointment.
Please do not hesitate to contact our customer service at the following address: [email protected]
Our team will be able to review the tracking and offer you an appropriate solution.
Thank you again for your trust and loyalty.
Best regards,
Maison Agour Etxea
Thank you for your message and we are delighted that our products have once again fully satisfied you.
We are however sorry for the inconvenience encountered during the DPD delivery, particularly the change of pickup point and the delay caused.
Even though these situations remain rare, we understand your disappointment.
Please do not hesitate to contact our customer service at the following address: [email protected]
Our team will be able to review the tracking and offer you an appropriate solution.
Thank you again for your trust and loyalty.
Best regards,
Maison Agour Etxea
D
Rating: 5 out of 5
Fast delivery ... The smoked cheese is fabulous. I would recommend soon. Thank you
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R
Rating: 5 out of 5
Serious house, very good quality product.
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L
Rating: 5 out of 5
Everything is very good..!!
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O
Rating: 5 out of 5
Everything went well. Ras
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P
Rating: 4 out of 5
For the relational quality between the company and the client, everything is perfect. However, the communication from Pick Up is catastrophic. The package stayed ...5 days in the depot store without the carrier sending me an email or a text message. Unfortunately, this spoiled the experience for me. Fortunately, the cheese arrived intact. Best regards PK
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Response from Maison Agour
Mr. Keller,
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
A
Rating: 5 out of 5
-
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S
Rating: 5 out of 5
What could be better when you're lacking calcium? The taste? A "Reality", surrounded by "Love"
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A
Rating: 5 out of 5
Everything was very good, except the tiles from Tudela that arrived completely broken.
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T
Rating: 5 out of 5
Magnificent cheeses Extra delivery BRAVO
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J
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
I am very happy with my experience at Maison Agour.
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D
Rating: 5 out of 5
The three cheeses are very delicious!
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P
Rating: 5 out of 5
I received my order well, fast delivery service with good goat cheese, sheep. Just how I like it, thank you, see you soon
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É
Rating: 5 out of 5
Hello, products conform to the order, fast delivery, everything is ok, Thank you.
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C
Rating: 5 out of 5
So happy with my order! The packages arrived really fast, all the way from France to Sweden. Everything is in great condition, even all the glass bottles. And the food and drinks are excellent.
Response from Maison Agour
Dear Madam,
We sincerely thank you for your message and for your trust.
We are delighted to hear that your order arrived safely in Sweden and that you enjoyed our products!
Your satisfaction is our greatest reward.
We hope you enjoy tasting them.
We look forward to seeing you again soon in our online shop.
Kind regards,
Maison Agour Etxea
We sincerely thank you for your message and for your trust.
We are delighted to hear that your order arrived safely in Sweden and that you enjoyed our products!
Your satisfaction is our greatest reward.
We hope you enjoy tasting them.
We look forward to seeing you again soon in our online shop.
Kind regards,
Maison Agour Etxea
B
Rating: 5 out of 5
Product quality and delivery speed
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B
Rating: 3 out of 5
Hello, I bought 3 pieces of cheese. Cow and sheep milk cheese, lacking body in aging. Disappointed, it's for children or beginners. Ossau Iraty AOP - Raw Milk. Generally disappointed, raw milk cheeses have more character. Ossau-Iraty AOP ⬆️ (Aging: Long aging) finally a cheese, with a bit more character and length in the mouth, next time I will try the old reserve. For me, a crucial indication is missing, which is the aging duration (the range between 4 and 17 months is far too broad) and the quality-price ratio is not there for the first two. Here is my subjective opinion, I admit it, but you asked me for it.
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Response from Maison Agour
Mr. Brillard,
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
M
Rating: 5 out of 5
Very satisfied
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J
Rating: 5 out of 5
Order processed and delivered quickly with quality packaging. Good quality products that provide all the pleasure of Basque gastronomy
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H
Rating: 5 out of 5
Very good quality products
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S
Rating: 5 out of 5
The sheep's cheese is a wonder!!!
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