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E
Rating: 5 out of 5
excellent products, excellent service!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 3, 4 and 5 stars
Reset filtersF
Rating: 5 out of 5
Very good cheese. I am very happy with my purchase.
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J
Rating: 5 out of 5
Navigating the site is very simple. Everything is well explained. As for the ossau iraty cheese, nothing to say since it is the best cheese in the world, it is excellent. Quick delivery, perfect packaging.
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B
Rating: 4 out of 5
Good but expensive with shipping costs!
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Response from Maison Agour
Thank you for your feedback. We are delighted that you are satisfied with our products, but we understand that shipping costs may seem high. To reduce these costs, we suggest placing group orders with your friends or family. This can allow you to reach the necessary amount to benefit from free shipping and thus optimize costs. Best regards, The Agour team.
F
Rating: 5 out of 5
Very fast delivery, package perfectly packaged with impressive respect for the cold chain. The cheeses are delicious
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C
Rating: 5 out of 5
Very fast and very good cheese
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O
Rating: 5 out of 5
Quality and expected values. It's perfect
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A
Rating: 5 out of 5
Excellent in every way
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A
Rating: 3 out of 5
Already a few orders on the site. Surprised to receive a tommette that expires on September 29, which is less than 20 days of shelf life with a strongly pronounced odor. The rest of the order is compliant.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry to hear that you were surprised by the shelf life of the tommette received. To clarify, this is a best before date (BBD) and not a use by date (UBD). The BBD indicates until when the product retains its optimal qualities, but the cheese remains perfectly consumable beyond this date. Best regards, The Agour team.
D
Rating: 5 out of 5
High-quality products at reasonable prices, careful presentation and packaging of purchases, real existence and responsiveness of a caring customer service. Highly recommended.
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D
Rating: 5 out of 5
Excellent products
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E
Rating: 5 out of 5
Excellent products, fast delivery and very well packaged. I highly recommend La Maison Agour.
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C
Rating: 5 out of 5
Perfect delivery and product quality.
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S
Rating: 5 out of 5
excellent product very well packaged for shipping
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S
Rating: 5 out of 5
perfect
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J
Rating: 5 out of 5
Very satisfied with the products of excellent quality - as well as the careful delivery.
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M
Rating: 5 out of 5
Super
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M
Rating: 5 out of 5
Delicious products and I rediscovered the turon which is excellent
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L
Rating: 5 out of 5
Delivery well done with very appreciable quality packaging!
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M
Rating: 5 out of 5
Perfect. Easy to manage.
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A
Rating: 5 out of 5
Easy to use site, delivery in good conditions (insulated packaging and within short deadlines). Top cheeses!!
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J
Rating: 5 out of 5
Always very good products carefully packaged. Delivery in 24 hours is always respected. Rare and exceptional these days
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P
Rating: 5 out of 5
Excellent products. Careful shipping.
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C
Rating: 5 out of 5
Excellent products and natural I recommend
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J
Rating: 5 out of 5
very good cheese (the best in the world?) I have no comparison but indeed it is excellent
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M
Rating: 3 out of 5
The cheeses are very good and the delivery has been correct, but the weight and size requirement for the cheeses is excessive. I would suggest setting the goal on a total cost but with the possibility of buying smaller pieces and chunks. Thank you very much.
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Response from Maison Agour
Hello, Thank you for your comment. We are glad to know that you liked the cheeses and that the delivery was made correctly. We understand your concern regarding the weight and size of the cheeses. We are working to offer options for smaller pieces and chunks, but due to high transportation costs, it is not always profitable for us to offer products below a certain weight. However, we assure you that we are considering ways to adjust our options to better meet our customers' needs. We would greatly appreciate it if you could reconsider the rating you gave us. Although we understand your point of view, a 3-star rating, given that the products and service have been satisfactory, does not fully reflect our intention to improve and provide the best possible experience. Thank you again for your suggestions and for your understanding. Regards, Agour.
A
Rating: 5 out of 5
I could say very good but surprisingly better, I think few companies take such care in their shipments.
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I
Rating: 5 out of 5
Everything is very good!
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E
Rating: 5 out of 5
One small downside, the cheeses had
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C
Rating: 5 out of 5
sweated
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S
Rating: 5 out of 5
a lot, probably due to the current heat.
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S
Rating: 5 out of 5
kindness professionalism attentive
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C
Rating: 5 out of 5
efficient, fast delivery to recommend
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D
Rating: 3 out of 5
Perfect
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Response from Maison Agour
Jam and chili jelly too sweet. It feels expensive for sugar. Disappointing cheese, not very tasty.
J
Rating: 5 out of 5
Hello, Thank you for your feedback. We are sorry that the jam, chili jelly, and cheese did not meet your expectations. This is the first time we have received this type of feedback on these products, and we will carefully review your comments to ensure we maintain the quality we strive to offer. We hope to have the opportunity to fully satisfy you in the future. Sincerely, The Agour team.
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C
Rating: 5 out of 5
Very happy with the products
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P
Rating: 5 out of 5
their cold cuts and cheeses and pastries are natural, really a delight! I recommend
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M
Rating: 5 out of 5
Very good sheep cheeses, a very careful shipment to respect the cold chain at a very reasonable price (vacuum packaging, Thermos bag, and two ice packs)
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P
Rating: 5 out of 5
Hello, well wrapped, the taste of the cheese is excellent, thank you for the little gift, however, I did not have the cooler in the package.
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F
Rating: 5 out of 5
Ease of navigation, simplified ordering, and top products
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