Customer reviews of Maison Agour

9,4 /10

Based on 2 046 published reviews

5 1 691 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 3, 4 and 5 stars

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Jean-Pierre M.

Published on 15/02/2024 à 08h44 following a purchase from 04/02/2024

Excellent products - delivered quickly. Very satisfied. I highly recommend.

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Sandrine H.

Published on 13/02/2024 à 14h45 following a purchase from 24/01/2024

Top products but DPD delivery always problematic: they do not deliver to the right address or on the right date! Please change delivery service

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Response from Maison Agour Published on 13/02/2024

Hello, Thank you for your feedback and your positive comments about our products. We are delighted to know that you are satisfied with their quality. Regarding your concerns about DPD's delivery service, we are sorry to hear that you have encountered delivery issues. We fully understand the importance of reliable and timely delivery for a pleasant shopping experience. As an alternative solution, we already offer the Chronofresh delivery service. We are in close contact with our delivery provider to resolve the issues encountered and improve our service. We take your suggestion to change delivery providers seriously and will evaluate this option to ensure a better delivery experience for our customers in the future. Thank you for bringing your concerns to our attention, and we apologize for any inconvenience this may have caused. We are committed to taking the necessary steps to improve our delivery service. Please feel free to contact us if you have any other questions or concerns. Best regards, The Agour team.

Marie Claude L.

Published on 12/02/2024 à 08h26 following a purchase from 31/01/2024

Products conforming to the order. Very fast delivery time and good quality products well packaged and protected for transport. Delivery time respected by the delivery company.

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David G.

Published on 10/02/2024 à 10h01 following a purchase from 31/01/2024

Reliable order and delivery!

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Joel H.

Published on 06/02/2024 à 19h57 following a purchase from 17/01/2024

VERY GOOD IMPECCABLE SERVICE I RECOMMEND

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Pierre G.

Published on 05/02/2024 à 12h53 following a purchase from 25/01/2024

Super service and really excellent products Really a delight I recommend 100%

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Corinne P.

Published on 03/02/2024 à 15h56 following a purchase from 08/01/2024

Excellent products never disappointed!

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Françoise L.

Published on 31/01/2024 à 09h29 following a purchase from 19/01/2024

Having visited the Basque country I am very satisfied with their products and delivery speed

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Josette P.

Published on 31/01/2024 à 00h31 following a purchase from 20/01/2024

this urdina cheese is very good however it is a bit too salty. otherwise you can really taste the sheep cheese and it is very green, it can compete with Roquefort.

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Francisco V.

Published on 29/01/2024 à 21h36 following a purchase from 19/01/2024

Very good service. Excellent quality

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Isabelle G.

Published on 29/01/2024 à 20h36 following a purchase from 28/12/2023

Everything is perfect .. pleasant and kind staff.. the best

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Pierrette L.

Published on 28/01/2024 à 19h23 following a purchase from 17/01/2024

I love your products

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Bruno B.

Published on 27/01/2024 à 18h36 following a purchase from 06/01/2024

Great in the orders, received at the right temperature, I would recommend. Thank you

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Julien M.

Published on 26/01/2024 à 21h22 following a purchase from 06/01/2024

Still just as good

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Jacqueline S.

Published on 21/01/2024 à 20h59 following a purchase from 11/01/2024

Nothing to say, everything was good and very well delivered. Thank you.

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Christine S.

Published on 21/01/2024 à 14h36 following a purchase from 11/01/2024

All products are excellent, we can only recommend. Moreover, deliveries are made without any problems.

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Cédric C.

Published on 19/01/2024 à 16h26 following a purchase from 29/12/2023

Nothing to say, very serious, I recommend.

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Madeleine F.

Published on 16/01/2024 à 19h57 following a purchase from 06/01/2024

Super quality, nothing to say, to recommend!

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Laurent C.

Published on 16/01/2024 à 19h49 following a purchase from 27/12/2023

Well-designed site although a bit confusing regarding the discount offer for the newsletter.

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Elisabeth M.

Published on 16/01/2024 à 16h40 following a purchase from 06/01/2024

Very good product, well packaged. This is my third order so I haven't tasted everything yet, I recommend this site for fast delivery.

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Jacques B.

Published on 16/01/2024 à 15h28 following a purchase from 06/01/2024

Abcd

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Fabienne L.

Published on 11/01/2024 à 19h49 following a purchase from 22/12/2023

Good products.

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Philippe P.

Published on 11/01/2024 à 10h23 following a purchase from 31/12/2023

Site to recommend... always very serious and also with impeccable quality...

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Annick Et Bruno C.

Published on 10/01/2024 à 16h17 following a purchase from 29/12/2023

Products, welcome, and service are excellent.

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Hedi B.

Published on 09/01/2024 à 09h18 following a purchase from 19/12/2023

Very serious site, I recommend.

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Philippe C.

Published on 07/01/2024 à 18h48 following a purchase from 14/12/2023

The cheeses and charcuterie are really excellent. I recommend these products without any reservation! The only downside is that the cold chain, which is touted on the site, is not respected by the delivery person.

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Geraldine M.

Published on 07/01/2024 à 14h59 following a purchase from 18/12/2023

Delivery times respected, quality products, well packaged. A safe bet. Several orders have already been made.

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Jean Pierre B.

Published on 04/01/2024 à 21h57 following a purchase from 15/12/2023

Whole boneless ham extra Osso Iraty a delight Basque cake cream succulent Dry sausage with the ideal aperitif You can order with confidence .. Thank you Agour...

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Isabelle B.

Published on 04/01/2024 à 15h52 following a purchase from 15/12/2023

Order received as expected and well packaged.

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Jean Pierre B.

Published on 04/01/2024 à 15h07 following a purchase from 24/12/2023

2nd order Everything is perfect and of very good quality Thank you Agour

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Liliane G.

Published on 04/01/2024 à 04h26 following a purchase from 14/12/2023

super satisfied I am very happy

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Sylvain L.

Published on 04/01/2024 à 01h45 following a purchase from 14/12/2023

Practical site and quickly taken in hand. The products made many happy, it allowed for innovation on the accompanying dishes. Fast, efficient transport, phone call to warn of arrival, practical internet tracking (geolocation of the transport shuttle).

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Marie-Christine T.

Published on 03/01/2024 à 09h07 following a purchase from 18/12/2023

Good navigation, careful packaging, delivery respected. Excellent products

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Regis T.

Published on 02/01/2024 à 15h45 following a purchase from 13/12/2023

Excellent products.

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Bernard L.

Published on 02/01/2024 à 14h18 following a purchase from 21/12/2023

I made a purchase at your cheese shop after returning from a walk in IRATI. I mainly know the Ossau-Irati cheese that my daughter buys during her stay in Aramits from a sheep farmer. I will surely come to visit you in Hélette.

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Christiane G.

Published on 02/01/2024 à 13h32 following a purchase from 19/12/2023

Very well, package received in good condition.

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Alain D.

Published on 01/01/2024 à 20h23 following a purchase from 22/12/2023

Nothing to say, I love your products.

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Sophie E.

Published on 01/01/2024 à 10h55 following a purchase from 11/12/2023

The best sheep cheese !!!!

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Marie Laure G.

Published on 01/01/2024 à 08h40 following a purchase from 09/12/2023

The site is clear, easy to access.

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Jean Marc V.

Published on 31/12/2023 à 18h07 following a purchase from 11/12/2023

Good charcuterie and cheese products.

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