Customer reviews of Maison Agour

9,4 /10

Based on 2 046 published reviews

5 1 691 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 3 and 5 stars

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Antoine T.

Published on 28/12/2025 à 08h21 following a purchase from 14/12/2025

good products. we will recommend

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Annie-Françoise A.

Published on 28/12/2025 à 02h03 following a purchase from 14/12/2025

Very good quality, excellent! Fast delivery.

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Alexis S.

Published on 27/12/2025 à 18h53 following a purchase from 15/12/2025

Excellent as promised

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Didier D.

Published on 27/12/2025 à 16h36 following a purchase from 15/12/2025

Delicious and fast delivery

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Jocelyn D.

Published on 27/12/2025 à 16h28 following a purchase from 14/12/2025

Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.

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Frederic L.

Published on 27/12/2025 à 16h19 following a purchase from 15/12/2025

As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!

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Luc G.

Published on 27/12/2025 à 15h37 following a purchase from 29/11/2025

Super Lightly greasy To taste without hesitation

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Patricia C.

Published on 27/12/2025 à 15h28 following a purchase from 14/12/2025

Serious house and the quality is there. Thank you

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Jerome R.

Published on 27/12/2025 à 15h27 following a purchase from 14/12/2025

The old reserve is excellent, the one with espelette pepper is still lacking in flavor

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Paule M.

Published on 27/12/2025 à 15h05 following a purchase from 14/12/2025

So good

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Jean Louis C.

Published on 27/12/2025 à 14h45 following a purchase from 14/12/2025

Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you

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Ph M.

Published on 27/12/2025 à 14h23 following a purchase from 14/12/2025

Once it leaves your place, you manage nothing. The delivery location was changed without my intervention, and it was no longer your responsibility according to you... Instead of going next to my house, I had to cross all of Marseille.

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Response from Maison Agour Published on 27/01/2026

Mr. Miras,

Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.

Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).

When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.

We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.

For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]

Thank you for your understanding, and we remain at your disposal.

Best regards,

Maison Agour Etxea

Lionel C.

Published on 27/12/2025 à 14h09 following a purchase from 14/12/2025

Very good cheese, fast delivery in suitable packaging!

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Catherine L.

Published on 27/12/2025 à 13h54 following a purchase from 14/12/2025

Excellent service and delicious cheese

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Michel M.

Published on 27/12/2025 à 13h53 following a purchase from 15/12/2025

Excellent

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Guillaume L.

Published on 27/12/2025 à 13h52 following a purchase from 15/12/2025

Super good

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Frédérick B.

Published on 27/12/2025 à 13h43 following a purchase from 13/12/2025

Perfect and excellent cheese

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Philippe C.

Published on 27/12/2025 à 13h36 following a purchase from 15/12/2025

Very well received

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Colussi B.

Published on 26/12/2025 à 11h44 following a purchase from 13/12/2025

Super order but delivery too long for my taste!

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Didier L.

Published on 26/12/2025 à 11h11 following a purchase from 26/11/2025

Excellent products, authentic, (relatively) competitive.

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Jean Pierre G.

Published on 26/12/2025 à 11h00 following a purchase from 12/12/2025

A product of excellence, a delight...!!. Highly recommended.

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Erwan S.

Published on 26/12/2025 à 10h35 following a purchase from 13/12/2025

Excellent cheese. Honored on our Christmas table. Thank you

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Hassan K.

Published on 26/12/2025 à 10h34 following a purchase from 13/12/2025

Excellent cheeses

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Thierry M.

Published on 26/12/2025 à 10h23 following a purchase from 13/12/2025

Very good but small problem is that it melted very quickly

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Henri D.

Published on 25/12/2025 à 00h45 following a purchase from 10/12/2025

Satisfied

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Jean B.

Published on 24/12/2025 à 14h18 following a purchase from 12/12/2025

Not disappointed with the delivery

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Olivier D.

Published on 24/12/2025 à 14h14 following a purchase from 10/12/2025

In fact, the cheese was good but nothing more. Moreover, I did not like receiving my cheese in two pieces and very uneven.

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Response from Maison Agour Published on 27/01/2026

Mr. Ducros,

Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.

We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.

Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.

We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]

Best regards,

Maison Agour Etxea

Talib B.

Published on 24/12/2025 à 14h08 following a purchase from 10/12/2025

very satisfying :) !!

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Didier M.

Published on 24/12/2025 à 13h14 following a purchase from 12/12/2025

Very good products

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Pascal M.

Published on 23/12/2025 à 10h41 following a purchase from 10/12/2025

Everything is perfect. Packaging, delivery time, quality products. Top.

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Plazer P.

Published on 22/12/2025 à 18h23 following a purchase from 10/12/2025

Very good cheese, delivered quickly.

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Valerie S.

Published on 22/12/2025 à 15h02 following a purchase from 10/12/2025

Everything was perfect: - online store - delivery time - quality and flavor of the products I will recommend, and I invite those who read this to order. Happy holidays

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Joseph Z.

Published on 22/12/2025 à 13h26 following a purchase from 10/12/2025

Delicious cheese always of good quality

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Colette R.

Published on 22/12/2025 à 11h10 following a purchase from 09/12/2025

5 stars for the excellent cheese, but zero for the carrier CPD, it harms you, you should change.

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Dominique F.

Published on 22/12/2025 à 07h38 following a purchase from 10/12/2025

Fast delivery, perfect packaging, excellent products

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Anne M.

Published on 22/12/2025 à 06h54 following a purchase from 09/12/2025

Excellent cheese, thank you

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Philippe D.

Published on 22/12/2025 à 05h54 following a purchase from 08/12/2025

Fast delivery and very good products. Never disappointed.

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Marie-Christine P.

Published on 22/12/2025 à 04h40 following a purchase from 08/12/2025

Excellent cheeses. Without hesitation, I would recommend.

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Pascal M.

Published on 21/12/2025 à 22h32 following a purchase from 08/12/2025

Hello, my cheese was very damaged at the crust level... almost 1 cm of the cheese was black.

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Lucien G.

Published on 21/12/2025 à 22h28 following a purchase from 10/12/2025

Very good

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