Customer reviews of Maison Agour

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9,4 /10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 3 and 5 stars

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A
Anne-Marie F.
Rating: 5 out of 5
following a purchase from 11/12/2024
It was for my daughters' Christmas!!!
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Mercedes C.
Rating: 5 out of 5
following a purchase from 18/12/2024
Excellent products to always keep in mind. Very satisfied.
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Eric J.
Rating: 5 out of 5
following a purchase from 02/12/2024
Easy ordering and delivery. Good information on the arrival of the order.
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Sylvie P.
Rating: 5 out of 5
following a purchase from 18/12/2024
The delivery was quick, the order is simple on the site, I recommend this site, I will order cheese and charcuterie again.
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Didier F.
Rating: 5 out of 5
following a purchase from 07/12/2024
Very good products. Very pleasant customer service. I recommend.
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Bruno L.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good.
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Nadine B.
Rating: 3 out of 5
following a purchase from 16/12/2024
Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
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Laëtitia R.
Rating: 5 out of 5
following a purchase from 05/12/2024
We had a great time, nothing to complain about, I think I will order soon.
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Pascal D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Hello, Exceptional quality of products, sometimes a bit expensive but really delicious. Impeccable delivery.
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Dangoumau C.
Rating: 5 out of 5
following a purchase from 16/12/2024
Excellent products
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Jean Christophe L.
Rating: 5 out of 5
following a purchase from 04/12/2024
the site is great and your customer service is too
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Agata Ida D.
Rating: 5 out of 5
following a purchase from 05/12/2024
perfect
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Sandrine I.
Rating: 5 out of 5
following a purchase from 15/12/2024
Super happy with our order, the Pimençon is so good as well as all your products, we will recommend for sure! Happy
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Francis D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Compliant and fast
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Christian V.
Rating: 5 out of 5
following a purchase from 02/12/2024
easy navigation
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Sylvain O.
Rating: 5 out of 5
following a purchase from 14/12/2024
Perfect timing and content!
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Thierry V.
Rating: 5 out of 5
following a purchase from 14/12/2024
Serious company and excellent product
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Marie-Caroline P.
Rating: 5 out of 5
following a purchase from 14/12/2024
excellent products, fast delivery and very well packaged! I highly recommend!!
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Jalal E.
Rating: 5 out of 5
following a purchase from 01/12/2024
Very very good product I validate
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Ginette H.
Rating: 5 out of 5
following a purchase from 12/12/2024
everything is very good including communication
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Nadine L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Excellent I will recommend, plus fast and careful delivery.
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Yannick L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very good
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Laure C.
Rating: 5 out of 5
following a purchase from 07/12/2024
Order received quickly, products are well protected for transport.
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Nathalie B.
Rating: 5 out of 5
following a purchase from 12/12/2024
An impeccable service, perfect quality for delivery, products well packaged. I recommend. See you soon for a new order.
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Marie P.
Rating: 5 out of 5
following a purchase from 01/12/2024
Excellent products (cheeses), order received quickly
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Cathy P.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast delivery and well-packaged order
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Laetitia R.
Rating: 5 out of 5
following a purchase from 11/12/2024
Satisfaction. Careful and fast delivery. The recipient was delighted. Thank you
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Bruno S.
Rating: 5 out of 5
following a purchase from 01/12/2024
Customer service is superb, a little issue on the site, one call and everything is resolved. It's great. I recommend especially the products which are perfect and very good. Looking forward to it. In any case, I wish you all a happy holiday season. Bruno
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Veronique P.
Rating: 5 out of 5
following a purchase from 10/12/2024
Fast delivery, very good products excellent
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Philippe M.
Rating: 5 out of 5
following a purchase from 30/11/2024
Order well packaged and delivered respecting the customer's request for postponement. Perfect.
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Sylvain C.
Rating: 5 out of 5
following a purchase from 30/11/2024
I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.
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Frania K.
Rating: 5 out of 5
following a purchase from 09/12/2024
very satisfied with my order and top delivery tracking!
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Annie D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Products of excellent quality that are not found everywhere. Bravo
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Trung-Nghia N.
Rating: 5 out of 5
following a purchase from 28/11/2024
Very good communication and excellent products
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David L.
Rating: 5 out of 5
following a purchase from 27/11/2024
misleading. Could you please specify which products you are referring to and what disappointed you? We want to provide the best possible experience, and your feedback will help us improve. Maison Agour.
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Antonio C.
Rating: 5 out of 5
following a purchase from 05/12/2024
This is the first time I order from Agour and frankly I am not disappointed. The site is easy to use, the delivery impeccable, in short everything is perfect.
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Evelyne B.
Rating: 5 out of 5
following a purchase from 06/12/2024
Completely satisfied, the cheese I bought is delicious and I will certainly buy more. I chose Ossau-Iraty AOP 6 months and it is delicious! The delivery was very fast, even though I live in Italy, and the entire purchasing process was simple and precise. Highly recommended.
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Jean Marc P.
Rating: 5 out of 5
following a purchase from 27/11/2024
Very good products. Fast shipping. To renew
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Jean-Louis G.
Rating: 5 out of 5
following a purchase from 05/12/2024
very good quality
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Pierre Yves F.
Rating: 5 out of 5
following a purchase from 01/12/2024
Thank you for your feedback. We understand your frustration and would like to provide you with some clarifications. We are not Amazon, but a small artisanal company, and we do our best to process each order quickly. Your order was placed on a Thursday afternoon, after the daily passage of carriers at 2 PM. Since we do not work on weekends, it was shipped on Tuesday morning and delivered by Wednesday morning. This represents a delay of 3 working days, in accordance with our announced deadlines of 3 to 5 working days. However, we understand that the wait may have seemed long to you and we sincerely apologize for that. We would also like to emphasize that this end-of-year period is particularly busy for us, but we remain committed to ensuring the best quality of service possible.
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